The department is small, there are only 2 specialists, and there are a lot of people, we had to wait a long time, but everything that needed to be done was arranged, the staff was patient, as one of the clients constantly interrupted them with questions, There were few places to wait, a small sofa and 2 ottomans, only 4 people could sit comfortably, and The others are waiting standing up.
The service is excellent, but there is almost always a queue, and the room is small. I would like not to stand at the wall, but to sit comfortably and wait for my turn. It's good that I don't visit very often.
In half an hour, three specialists treated 0 people, one was released and went home, although the queue is huge, most of the time they look at the ceiling. Anyone who knows anything about banking has heard that your servers and DBMS are barely working, but maybe you need to solve this problem somehow?