I visited this eatery on 07/04/2024 at 13:22:32.
I ordered a shawarma "Mr. Onion" for 12.5rubles
I asked the girl if they had an energy drink from the refrigerator, to which I was refused and went to the store opposite to buy it while my order was being prepared.
I came back, took the shawarma, sat down at the table. I just opened the energy drink and suddenly the girl opens her phone and tells me in a toxic triumphant voice that it is forbidden to drink your drinks. I asked accordingly where it was written. She got up and went to the wall where this information was written in a closed information holder, initially not visible to the visitor. She asked me to put the drink away or leave.
Honestly, I was very tired and it was obvious to me, I didn't want to quarrel and just left.
But frankly, this situation really hurt me. Not only is this girl's client orientation lame, but there is zero friendliness and understanding at all.
I would love to buy it from you, but it wasn't cold! And I wouldn't say it's winter outside.
I would suggest that you move this information to a prominent place, or let the staff warn you in advance. The law says so.
Let's go back to the shawarma.
I love onions and often order similar types of dishes, where there is a lot of it. The shawarma here tasted normal, but I don't understand how there could be sand there. Periodically, these grains of sand on the teeth, which are not to be confused with anything, the granules were large.
I am upset about visiting this branch. I'm not going back there anymore.
Please understand the situation.
There are always cold energy sources at the Ice station, and more importantly, there is a good customer orientation and the guys are friendly!
The quality has sunk very much in recent years. It used to be very good, now it's a mediocre institution. The quality has dropped, portions are regularly less than the specified norm, you have to wait for unknown reasons. They advertise an application like bonuses, but this is not the case
The staff is polite, but the food has been very disappointing lately. I ordered teriyaki shawarma, the sauce was put less than usual. I have to buy another portion of the sauce in order to somehow improve the taste. This time there was no mayonnaise at all, a bunch of incomprehensible mayonnaise. Now there is no desire to buy here at all...