The driver of the Volkswagen gn6742 AM-5 car was rude when communicating when he realized that the card on the phone did not pass the first time. He tried to prove that there was no such thing, writing off the evidence on surveillance cameras and tried to argue instead of a simple apology or settlement of an unpleasant situation. At the end of the trip, he also started being sarcastic. I am not familiar with the concept of "high-quality customer service".
I don't know how anyone.....but I really like taxi driving. They will always answer the call, they are polite, they arrive at the time indicated in the message. In other taxis, there are no cars available, then they wait for 25 minutes, then they don't pick up, and there is silence in the applications....In general, I am 100% satisfied with the service of this taxi, I hope that it will always be so)
I also want to complain about the service of this dubious office. We ordered a car and promised that it would arrive in 15 minutes, but arrived in 25 minutes. Then the taxi driver decided to go her own route, although her daughter said that it would be faster in a straight line. But the driver ignored and went the way that Obama chose, of course it went on and the money was 2 times more expensive. Moreover, she almost got into an accident because of her inattention. I would like to sort this out somehow and punish the driver.