Mingaz
418 reviews
February 4
We would like to express our sincere gratitude to the staff of UE MINGAZ for the successful resolution of organizational issues in the process of gasification of our apartment building.
Due to his high professionalism and conscientious attitude to his duties, during the period of heavy workload at the end of 2024, all stages of gasification of our house were successful.
We would like to express our special gratitude to Vitaly Alekseevich Kurlen, the head of customer service, for his active participation in resolving issues at the most important stages of gasification of our apartment building. As a result, the gasification was carried out successfully, properly and within the time frame we expected.
We wish all employees of UE MINGAZ successful development in such responsible work, prosperity, high achievements and all the best!
With respect and gratitude, the Mironchik and Minkevich family.
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December 3, 2024
I would like to thank B.N. Reshetnyak for his high-quality work and professionalism. He carefully and thoroughly performed maintenance of the boiler and all equipment, explained the technical aspects for the best operation of the boiler, Such specialists should be appreciated and rewarded))
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February 3
I was at the Customer Service Center on P.Brovki D.1. High level of customer service, attentive and friendly staff. They suggested that there is a private parking for customers, waited until I parked the car, explain everything on the issue that interests me. It was a pleasure to visit this institution.
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October 26, 2024
I would like to express my gratitude to the staff of the MINGAZ contact center for their high professionalism, efficiency and friendly attitude. A wonderful girl helped me with the choice of a stove, placed an order and told me in detail about the services provided. The locksmith arrived, handsome and neat, and did everything quickly. Thank you for your work!
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April 8
It's just a horror, not an approach to your customers!!!!The staff called and said that on such and such a date, at such a time, the master would arrive and take the meter (I have a small round one) for verification, he made sure to note that he needed a small round one and at the same time change the gas hose.And so, after waiting for the master for half a day (after taking time off from his job) I'm waiting for the master.The master arrived at the right time, goes into the kitchen and says that he has only large rectangular counters left, which does not fit anywhere, so they will not change anything, and there is no point in changing the hose because of this!!!
According to the master, he ran out of small counters on the 5th clientAnd I was after 10 clients!!!!
What should I do???
Can't I call and warn you that the counters are over ???
I wasted my time by taking a day off from work!
Therefore, the attitude towards the client is disgusting!!!!
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March 10
On 03/07/2025, the emergency service was called because the gas boiler was turned off. Oleg Vyacheslavovich Gusev, a locksmith, answered the call. I would like to thank him for his attitude to work, kindness and professionalism. I double-checked everything several times, specifically made sure that the boiler was malfunctioning, and only then turned it off. The boiler is very old, so I recommended replacing it rather than repairing it. I went online myself and found a boiler suitable for us in terms of capacity, price, and spare parts. He told me everything, explained everything, and gave me a lot of advice. He was struck by such a sensitive attitude to the client (I haven't seen this for a long time), and his attitude to his work. This is a rarity today. Many thanks to him. Such specialists should be appreciated and encouraged.
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February 10
On 10.02.2025, an employee of Mingaz carried out maintenance of a gas boiler at the address ag.shchomyslitsa, Vorobyova str.24. A very polite, professionally trained guy gave a lot of useful advice.Thank you.
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January 27
Good organization! The awards are often different, they give something for anniversaries, the watch was recently presented for 20 years of excellent service without accidents! Interesting excursions are provided for the staff
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December 4, 2024
I express my great gratitude to your employee Lyubchenko S.A., who produced the maintenance of our boiler today. As it turned out, in 9 years of service, the expansion tanks had never been unscrewed, there was water and one part was missing. I did everything, cleaned it, and katel began to work quieter. We are satisfied and very grateful!
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October 17, 2024
Thank you:
• Call center staff for their polite and attentive attitude. With a desire to help in solving the issue.
• Dovgalo A. G., a maintenance locksmith, for explaining in detail, as a good specialist, what actions should be taken to replace the plate and for being a pleasant person.
🤗
In general, the provision of services from Mingaz turned out to be very pleasant.
Be sure to appreciate and encourage your employees! They are great fellows with a large load!
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September 7, 2024
One of the best enterprises in the capital. Organization of public services at a high professional level. The staff consists of highly qualified, responsive and courteous specialists and managers.
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February 10
We would like to express our gratitude to V. A. Matelenko, a specialist at Mingaz, for timely and high-quality professional work.
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September 19, 2024
Hello! I really want to express my gratitude to the contact center of Mingaz. I want to thank Galina, Irina, and unfortunately I did not remember the name of the operator with whom I spoke at 19.12 on September 19. I talked to all the operators on September 19 from 19.00 to 19.40. You can look at my phone number. The girls are in their place. They are very responsive and friendly.and those who know their job. It is very pleasant to communicate with professionals. Please encourage the girls. . This is the face of your organization. Thank you for your work
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October 14, 2024
Good afternoon!
I would like to express my great appreciation for the first-class qualifications and high level of service to specialist (locksmith) Rodivilo Vladislav, as well as for his responsiveness, sensitivity and dedication to his work.
Thanks from A. G. VISHNEVKA
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August 2, 2023
I would like to express my gratitude to the staff of the UP "MINGAZ" for clarity, professionalism and efficiency in their work. The girls in the call center are very polite, listened, explained everything, prompted. Separately, many thanks to the specialist Dmitry, who replaced the gas stove on 08/02/2023 in Gatovo airport for a competent approach to his business, for pleasant communication and courtesy. I wish the whole team prosperity, well-being in work and all the best. Thank you for your hard work.
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May 12, 2024
I would like to express my deep gratitude to Litvinova Margarita for her good and fast work. A very good specialist, she helped us in our difficult situation.She told me everything clearly and showed me how to act.Thank you for your hard work. I wish there were more such specialists. It was a pleasure working with you!
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November 7, 2024
I've been calling for 3 hours!!! In the truest sense of the word! 2 hours and 53 minutes! Disgusting! No one is going to pick up the phone!!! No one calls back to the online applications left! Figure it out! Because this is beyond any human power!!!
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May 18, 2024
I express my gratitude to the management of Mingaz for the correct and responsible selection of personnel. In the house at 103 Rokossovsky str., Minsk, a major overhaul of gas supply was carried out and the contractor literally at the last moment demanded from me a whole package of documents, the need for which I did not even suspect.
Many thanks to the employees of Mingaz Volokonotskaya O. A., Batyuk N. M., Salash E. M. for the quick and professional resolution of all issues and paperwork. I was clearly and competently explained what I should do, and all the documents were quickly processed. And I also thank the performers of the overhaul, the managers and the foreman.
With respect and gratitude
Ilgiyaev Eduard Zavaluevich, member of the MAI Academy
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March 13
I would like to express my deep gratitude to Ambrosova Elena Viktorovna for her attentive and cultured attitude towards people.I wish you good health and success!
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August 22, 2024
An institution as an institution. I've visited it several times. The staff is good, all my questions were resolved without delay. I haven't spent more than an hour there.
Convenient working hours for institutions of this type are 8-20 days a week - not all commercial establishments work this way. It's all good.
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August 8, 2024
Absolutely wonderful work by Olga Galievskaya! Thank you very much for her participation, constructiveness, help and just humanity in solving the issue of gas stove safety for very elderly parents. I live in another city and I'm very worried. Thanks to her! Now I am calm and I know that everything will be done right. Thank you for such wonderful staff! Marina Sergeeva (Novosibirsk)
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March 13, 2024
On March 9, 2024, at 13.30, I came to renegotiate the contract. I was met by a security guard, whom I want to thank, explained everything in detail, prompted, behaved politely and professionally.
I also want to thank two craftsmen (unfortunately I do not know their surnames) who checked my gas stove on March 13, 2024 and replaced the hose at the address: 7-35 Frolikova str., Minsk. The guys did well, they did everything quickly, politely, professionally. Thanks a lot to all of them.
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August 8, 2024
I ask the management of Mingaz to note the good work of the employee Nikolaenko A.Yu., who on 08/04/2024 connected the gas panel on request in Zaslavl, did his job efficiently, quickly, was polite and friendly. It is very pleasant to deal with such specialists.
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February 27
It is impossible to drive up by car: there is nowhere to park a car, the parking lot is crowded. The street is narrow with one-way traffic, you're driving in search of a place. If you didn't find it or passed it, drive around the whole block and try again.
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August 31, 2024
Good afternoon, I would like to express my gratitude to the employee of the infomobile, who was near the house on Serafimoicha 10 - 30.08.2024 to conclude contracts with the residents of the house. Samsonova N.V., despite the accumulated queue, and not very comfortable weather conditions and stuffiness, showed efficiency, understanding, and a friendly attitude towards the residents of the house.
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December 6, 2024
Wonderful responsive people, always in order in everything, an excellent exemplary enterprise!
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June 25, 2024
The gas column broke down:It stopped lighting up .It's under warranty.Calls and repairs with a periodicity of 2-3 months lasted six months .Once again, the locksmith Epimashcode V arrived .He listened carefully, quickly found the cause of the malfunction (no one could find it before him), and fixed it.And so that the family with the child would not sit without water for 2 weeks, I put a temporary spare part.Thank you so much for his professionalism, and just human qualities.It is a pity that his previous colleagues could not figure it out, and others had to redo the work for them.I ask the management to mark the work of this employee.If everyone worked so professionally, they wouldn't have to bother people with calls for six months.
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June 26, 2024
No one warns that the payment for gas through the erip is changing, I decided to call 162, a young girl answered, said: the payment has changed, but what don't you know, haven't you read anywhere ?(I don't have time to look for this information), I replied that I would send an SMS, waiting for one SMS took a long time, as a result, the SMS came after a while, but nothing changed according to the scheme, then it was fixed and it was easier automatically, now it is more manual but the same situation does not allow you to repay the service , never before problems there was no problem with the payment .
I would like not only to be politely answered and thrown off without even saying goodbye, but to bring the person to the final result, if the person calls, then he wants either information or help, as it arose in this situation.
Of course, I will try to contact the post office, as I remember, they can help pay through the database, but if they fail, then I do not know where to go)
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October 16, 2024
Hello. Your wife got a call from your organization and said that we owe her for gas. The last payment for gas was made on 08/22/2023. Payment for 50.00 cubic meters of gas. At the moment, the meter readings are 00034.797 cubic meters. So what do I owe the gas industry of Minsk? Such indications arose because I do not live in the city, but live in the country and do not use gas! Are your specialists unable to figure out this issue? Or don't they want to?
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December 18, 2023
A very pleasant place.I signed a service contract.There are many comfortable sofas throughout the building, an electronic queue, it is convenient to wait.A briefing was conducted before signing the contract.There is a cafe, you can have tea,coffee,a snack, very polite staff.The only thing that waited for about 40 minutes was Saturday, maybe a lot of people came on that day.
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October 26, 2024
I left a hare to connect the gas surface. We set a time on Saturday from 9.00 to 12.00 . No one arrived at 12.40. And later ..... Waiting..... calling... They say wait.... Considering that I do not live in the apartment, by the way, no one lives... half a day off is a dubious pleasure to expect. In a word, they do what they want
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December 5, 2023
I would like to express my deep gratitude to Tatyana Kazimirovna Pupko for her competent and precise work on Demeter 2011. A very good specialist, she always helped in unforeseen situations, guided in further actions, according to the documents there is complete order. Thank you for your hard work. I wish there were more specialists and good people like you. It was a pleasure working with you!
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March 19
When replacing the device ind.to account for gas consumption, the device was mounted with a table to the wall.
How do I take instrument readings now?
Kolodishchi druzhnaya 10
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April 4, 2024
Faced with an unprofessional approach to work and violation of the law. We applied for a renegotiation of the contract in connection with the change of ownership. Since we have shared ownership, according to the legislation, the presence of the owners or a person representing the interests of the owner by a notarized power of attorney is required to conclude the contract. I am the owner of 1/3-a citizen of the Russian Federation personally came to renegotiate the contract, my brother is a citizen of the Russian Federation, the owner of 1/3 issued a power of attorney, my sister is the owner of 1/3, a citizen of the Republic of Belarus was personally present at the reissue.
At the same time, the specialist had a similar situation in the next window, but only one owner applied for the renewal of the contract there, the rest were not personally present but wrote receipts. Moreover, one receipt was simply photographed and sent in a messenger!
The specialist accepted such "documents" and signed a contract
I would like to ask: what are laws for?
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September 13, 2024
You can immediately see the state monopolist! Delivery of the balcony in the republic from 2 days to 10 and in the metropolitan area from three weeks!!! Does the richest organization in the country have no money? The answer to all questions is the same, gas will be brought to you, that's all, sit and wait, and if it takes a long time, then no one canceled firewood and a bonfire to cook food
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August 20, 2024
I would like to express my gratitude to V.I. Goncharov, a responsible and attentive professional. I wish there were more people who would feel that way about their work.
Still, I took off one star, because the water in the additional expansion tank is not completely drained
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June 3, 2024
The restored facade of the building gave solidity to the institution. The impressions of the visit are positive. Clear and well-established work with clients. The wish is to actively establish online work in the "question-answer" mode.
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October 15, 2024
Well done!!!
And the work schedule is convenient, and the electronic queue, and a lot of windows.
Fast quality service!!!
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August 18, 2024
I would like to express my deep gratitude to the service locksmith who performed the diagnostics of the stove at Ales Bachilo 4-475 on August 17, 2024. A polite and qualified specialist.
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October 18, 2023
Excellent service. At the first request, everything was immediately explained promptly, an agreement was concluded, the electronic queue is fine, everything is polite, competent. A beautiful girl gave instructions on the use of gas equipment, thank you very much !!
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October 2, 2024
Teach your workers to treat other drivers with respect! 02.10.24 at about 20:00 pm, on Varvasheni Street, a car was just ugly thrown into three parking spaces! I don't care much that your work associate ran in for 3 minutes. I want to park the car quietly and go to my house!!! It's like in some kind of collective farm!
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October 14, 2023
New technology. Everything is organized for people. They will always listen, always help, prompt, without unnecessary red tape. The repair is fresh. Even the bar. The organization has transformed in recent years. Even gas pipes are becoming more beautiful: they are so yellow)
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July 15, 2024
I express my gratitude to the management of the UP "Mingaz" for the selection of personnel. Special thanks to DOVGALO Andrey Grigoryevich for his professionalism, attentiveness and patience. 100 questions were asked and all were answered, without the slightest irritation. Thank you very much.
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March 21, 2024
An excellent organization is a monopolist in its field, everything related to gas can solve any issue of this organization and will give odds to any commercial organizations well done. However, there are some small errors and shortcomings in working with clients, you need to be more loyal, listen to people and solve their questions, and so on the whole it's fine
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June 26, 2024
The girl at the electronic queue terminal helped to choose the right ticket and showed where to expect. There is a polite staff in the window. I did everything I needed to do quickly and received additional consultations and a memo
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July 13, 2024
EXCELLENT WORK OF THE ORGANIZATION. I CONNECTED THE GAS STOVE. WE ARRIVED AT THE APPOINTED TIME. EVERYTHING IS CONNECTED. PAYMENT BY CARD VIA THE TERMINAL. THE DISPATCHER AND THE EMPLOYEE WORKED VERY PROFESSIONALLY. Thank you.
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April 16, 2024
I called 162 to replace the stove, the girl politely explained everything in detail, suggested the cost and the necessary details, agreed on the application. The guys arrived, did everything efficiently and quickly.
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April 6, 2024
The biggest disadvantage is the constant queues (20-30 minutes on average), despite the large number of working windows. In general, trips are always effective, they will help and tell you everything. It is best to come to the opening.
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January 29, 2024
In 2023, we signed an agreement with Mingaz for the maintenance and repair of gas equipment. On 28.01.2024, the catel broke down at 23-30. 29.01.24 at 8-00 I contacted Mingaz and an application for a visit from repairmen was issued only at 30.01.24, without even specifying the orientation time. And it is not known how much will be repaired, taking into account the availability / absence of spare parts. By the way, the service contract does not contain this important point for troubleshooting the boiler in winter. Thus, dear potential subscribers of Mingaz, think carefully before signing a contract with them, even taking into account the low price of service. Private service companies have a higher price for maintenance, but also a 24-hour period for repairing boiler failures in winter. It's a pity that I fell for the low price of mingaz. Don't repeat my mistake.
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August 11, 2024
Good afternoon, I want to thank the service locksmith Nikolaenko A. Yu.. To come to do the boiler and immediately replaced the hose with gas, which cracked. Although previous masters advised to call 162 and make an additional request. Thanks for the time you saved.
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