A single room is like in a tank, sitting on the bed you can reach each of the walls. The air conditioner does not work for heating, and the heating season is over and the batteries are cold, it is raining and damp outside, which make their way into the room and it becomes chilly and uncomfortable. Thanks to the guys from the reception, they brought a heater. In the bathroom, the towel rack and shower are hung at a height above 2m. This is probably for physical exercises for those with small stature))). Breakfast for 2.5 out of 5 (bread rolls with sand, lipstick marks on the mug, there is no water in the thermos, and no one will fill it). Maybe it's a coincidence, I hope everything was more comfortable for others. I wish you a speedy improvement to the hotel, or maybe a change in the weather and service in the cafe. Moreover, the excellent location, responsive staff, affordable prices.
The room was not cleaned from previous guests. There's a clump of hair in the bathroom. The trash bin was completely filled with past guests! It's a pretty unpleasant sight.
It is located in the very center, near many good places with a delicious menu. The price corresponds to the quality. The staff is very friendly. Buffet breakfast.
I liked the hotel, it was clean, cozy, 24-hour reception, polite. But no liquid soap was poured into the dispenser, although they asked for it several times, only tubes with gel were reported. And it is inconvenient to wash your hands from a tube.
Breakfast in the cafe next to the entrance is so-so - fried eggs and porridge. The porridge is tasteless.
We booked the room in advance. We arrived, registered, and received the keys. While my husband went to the car to get his luggage, another person was moved into our room. We had to wait half an hour for another room to be found for us. The room turned out to be not so good. Humid, stuffy. Towels were provided for one person, although there were two of us.
Very friendly and attentive staff, cozy room, excellent cafe and only 15 minutes to the airport. I liked it very much. Thank you very much!
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Асылбек Нурмухамет
Level 7 Local Expert
December 27, 2019
A mid-level hotel. The rooms are suitable for short stays. There are problems with the outflow of water in the showers. I have lived in 5 different rooms.
Breakfast did not satisfy the feeling of hunger. The coffee is of an average level, it does not upset, but it also does not cause enthusiastic feelings.
In general, it's fine, the staff is certainly not trained at all, as if they were just recruited from the street. The breakfast is not a buffet, which is also a minus. And so clean and the room was cleaned every day. The location is good.
Terrible service. The rooms were not ready. The manager, instead of trying to resolve the issue, simply offered to leave for another hotel (the time is later). We have not received any apologies. The reaction of the staff is beyond description 🤦♀️
They can't cope with full occupancy
Breakfast was not enough for everyone
The rooms are not equipped with towels, 1 bathrobe was missing in a 2-bed room, there were no slippers, there was no remote control from the air conditioner, 1 iron per wing
A good hotel, the staff is polite, I really came across one brake who threw my food out of the mini-bar, and I asked on the contrary, to remove their drinks.
+ Friendly staff.
- In the room: the bathroom is very cold, the shower cabin is leaking, the shower head is broken, the bathroom door handle is broken, there is rust at the tile joints, there is no soap in the dispensers, the dispenser is dirty,
the drain is clogged - the sink and shower cabin fill up quickly.
- slippery steps at the entrance to the hotel.
They do not comply with sanitary conditions, the kitchen is terrible, it is dirty in the sanitary nodes, the staff goes without masks at this time- during the epidemic