In general, it's good, if not the joints with plumbing.
Well, having a bunch of wifi points where each broadcasts its own grid is not so modern :)
The breakfasts are good.
The quality of the furniture is average..
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Ива К
Level 7 Local Expert
October 21, 2022
THEY BREED for money!
Upon check-in, visitors are charged a deposit of 20,000 tenge, to answer the question - for what? they tell you in advance - for damage to property! As if assuming that this will definitely happen and a surprise awaits you at the end.
At the same time, a hotel room cost 50,000 tenge per day (they took it for 7 days), which in itself is not cheap for this level of the hotel (now it costs up to 25,000 tenge).
When leaving the hotel, my husband was told that he had ruined the towel, there was a stain on it that was difficult to remove (they showed a 1x1 cm stain in the photo on the phone). When he offered to pick up a towel and wash it himself, the hotel staff replied that they had lost this towel and/or thrown it away!?
And it costs 8,000 tenge! CLEAN WATER DIVORCE!
The manager's call did not resolve the issue, the money was NOT RETURNED. Fraudulent schemes to deceive visitors are 100% established!
The result: a spoiled mood and an unpleasant impression of people! SAVE YOURSELF NERVES AND MONEY!
CHOOSE ANOTHER HOTEL AND BE SURE TO READ REAL REVIEWS!
I constantly use the services of this hotel. In the context of the pandemic, the quality of service has decreased, in particular, to the outrage of low-quality Internet.
But in general, the hotel is quite good, in accordance with the stated level.
Breakfasts are not exactly pleasing in abundance , but you will not stay hungry. Rather, for those who are not picky. Other dishes can be prepared for a fee.
The rooms are clean.Although some rooms require renovation, in general it is quite cozy.
I was at a very bad hotel on the weekend, only they asked for money before it was 20-25 Thousand, now 40 that breakfast is included, too, they are silent until you ask yourself, just trying to cheat. I typed in Seifulin, I ask why it became so expensive, they said we have a mobilization in shock
The location is good, but the condition leaves much to be desired - the years take their toll... It is a strange practice to take a 10,000 Tenge deposit, plus you must come to the reception to forgive the room. It is better to come to breakfast no earlier than 30 minutes before completion, otherwise you will remain naked)) Rather 3.5
This is the first time I've seen a hotel ask for a deposit for a minibar. The numbers are dead. The service is also mediocre. Wi-Fi doesn't really work.
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IM
Level 8 Local Expert
March 8, 2023
The hotel is terrible, everything in the room is very old, needs to be repaired. The towels and linen are washed. The carpet is dirty. And the room as a whole is dirty. The curtains haven't been cleaned since they were hung up. Just a "collective farmer's house". If I had paid my money, I wouldn't have moved into it. But if I was on a business trip, then there were no options. People who write positive reviews, have you never lived in a normal hotel?..
The walls are almost "cardboard", you can hear the breathing of the neighbors
Rooms are a separate story (photo) repairs are needed 100%, everything needs to be updated!
Terrible hotel, we rented a family room in a premium bathrobe full of holes for three people alone. The TV does not work, the administrator Timur does not respond to, he cannot even explain where to go for breakfast normally.. I do not advise you to withdraw better for this kind of money
Good value for money, a normal hotel to sleep in and move on the road.
Of the disadvantages, only stains on the walls, furniture, and sometimes linen with holes (washed). I didn't catch Wi-Fi well in the back room. The strangest thing is the mattresses, a simple yellow paralon was laid on top of the mattress, well, so-so look and feel.
The hotel is terrible , the water is not changed (they just top up the old bottles from the tap) , the service is normal, there is no hot water, cold water too , the lights were turned off. It 's just awful .I don't recommend it in any case
For the last few years, I have been staying only here. Polite staff, ideal location, good rooms, a large number of different cafes and restaurants near the hotel.
The location is convenient, the room is standard, the air conditioner did not work, the room is cool. The staff is helpful, the breakfasts are beyond praise!
Not everything is as beautiful as in the photos of different resources, spotlights may not be lit, while they are not in a hurry to change, the furniture has seen the sights. Does not match the price.
A good, inexpensive hotel with cardboard walls. The audibility is wild. I do not advise married couples and people with children. The hotel is roughly speaking for one "romantic" night.
Delicious coffee is brewed nearby.
By the way, it's a good place, everything you need is within walking distance!)
It is worth considering when booking - two hotels with the same name, but with a different number of stars and everything that follows. In general, everything is OK for your money! However, I was there in the spring of 2019, I don't know what has changed during the pandemic)
They do not provide closing documents, they only feed you breakfast, the document will be tomorrow, and so on all the time, and before leaving they say that you need to go to the office and pick up the originals when you are already standing with a suitcase and waiting for the airport. after that you say that there is no time to go to the office, then they say they will send by mail, but neither what they do not send, DO NOT BELIEVE THEM and do not respond to messages, Who needs closing documents, do not stop by this hotel.
It's Just Awful! Not a hotel, but a dorm! I have never seen such a bad hotel in any city of Kazakhstan. Everything is dirty and stained. Change the towel and robes! They've outlived their usefulness
Disgusting service and terrible staff. It may happen that you have booked a room and your reservation has been confirmed, and 8 hours before arrival they will say that there are no rooms, this is a program error (which happened to us).
I didn't like it, the bathrooms are disgustingly dirty, bath towels and accessories are just terrible, even a floor cleaning cloth is cleaner and better at home.🤦♀️
Nice hotel in the city center. The metro is within walking distance. One of the disadvantages is poor sound insulation and blowing from the windows. The shower doesn't run out of water at all
Quite a good hotel for your money. Room cleaning, bathrobes and other things. Good, I would even say killer breakfasts. I've been there a few times, everything is fine.
We stopped for the night before hiking in the mountains. I don't recommend it. It's blowing through the windows, you can hear the street. The curtains are on the floor, because they are very long, the TV remote control does not work, the Internet is slowing down, the shower stall is burst, the bed is very hard and creaky. And that's not all I remembered, because we stayed back in October.
We drove in and moved out an hour later, the suite was on foot to the 4th floor along confusing corridors, the room itself was stuffed into trash with a smoky musty smell
The photos on the site do not correspond to reality. No more than 2 stars. Everything is crooked, oblique. Breakfast mainly consists of pies. But there are many of them