There is no airport on arrival as such. A small room for baggage collection.
The departure terminal, to put it mildly, is compact with an appropriate level and number of amenities.
In general, this is not a place where it would be worth staying for a long time waiting for departure.
A terrible airport, more like a train station somewhere deep in the province, but not an international airport. You have to wait for the flight in the common room, you are allowed into the departure area immediately before the flight. I was without luggage, I had an electronic boarding pass on my hands - they didn't miss it, they said that they needed to get a paper one. I had to stand in line. Passengers, apparently imbued with the atmosphere, go to sleep right on the seats in their shoes. This makes the seats in the hall dirty. There is no information about the flight, except for a small uninformative scoreboard at the very end of the hall.
There are always a lot of people.
There is no place to sit down.
Reception desks are inconvenient. The waiting rooms are terrible!
The worst airport I've ever been to.
Poor service. There is not enough space. There is no currency exchange. There are very few souvenirs. There is no cafe. Taxis are 3-4 times more expensive than Yandex Go.
It's the worst airport I've ever seen. For such a big city, a very small, not modern airport. A very small uncomfortable toilet-entering and exiting offends other passengers.Everything is stacked inside the airport on top of each other, like a market. There is no normal modern cafe
The airport leaves much to be desired. I took off from Shymkent several times, my flight is constantly delayed or takes off late. Perhaps it's the storudniki
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Валия Бахтиярова
Level 6 Local Expert
April 4, 2024
Leaves much to be desired! The name " International " is not justified.Poor service, inconvenient approaches to the airport building. For such a flow of passengers, the building is not suitable, poor ventilation.This is my subjective point of view.
The airport is small and fast. We would rather open a new terminal. The waiting room is large, but there are always a lot of people, even the areas near the cafeterias look like a waiting room. I don't want to offend anyone.
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Наталья Я.
Level 5 Local Expert
April 1, 2024
A small airport. It is very unusual for Russians that there are no security checks at the entrance. 2 flights took off, there were not enough seats for all while waiting (
A small airport for a million-strong city, access roads in terrible condition, holes on the asphalt of parking, local officials use VIP services too often when boarding a plane, one at a time, everyone is waiting to be personally taken to the plane accompanied by one and everyone is waiting on the plane when this circus is over, it's better to eat in the city
Small, not cozy. There is no Air Astana terminal. Because of this, in order to get a boarding pass, even if there is an online registration, you have to stand in line.
there is a flood to the toilet, very cramped, one coffee shop for the entire airport, it's a very long drive from the center, there is no direct road like in Astana
The airport is frankly small for such a city with all the ensuing consequences - it is simply impossible to organize work in a normal and comfortable way. It is especially felt on international flights.
The question is not to the employees, but to the airport building itself.
A very small airport, there is only one passport control for international departures, if there are 2-3 departures at one time, then there is pandemonium near the door, everyone is pushing, it is very inconvenient!
I put 4 stars because I'm waiting for the new terminal to be handed over. For such a megalopolis, a normal terminal is very necessary. We are looking forward to it
I was lucky enough to visit Shymkent airport. It feels like I got to the bus station, a lot of people have nowhere to sit. I look at the departure board and understand why there is such a stalling. A lot of flights and all at about the same time, it's a horror who made up the schedule like that? You should be fired for bullying people like that. People were even sitting on their own suitcases and bags.