It would be 5 stars if the breakfasts were varied. And so: the location is excellent, the rooms are spacious, the beds are pleasant, accessories and service are a special topic))
In general, if you want to stay here, you will not regret it.
+ A fairly good selection of breakfast food. The staff is very friendly.
- The hotel is outdated. There are even floor carpets raised somewhere (I put a photo).
Very cheap faucets are installed in the showers. The refrigerator does not work, it serves more as a locker.
The hotel definitely needs renovation and renovation of furniture and appliances.
It was in November, when the weather in Shymkent was 8-15 degrees. It was very hot in the room, it was hard to control the air conditioner. + he makes a lot of noise.
Great hotel! Good location, kitchen)
Pleasant room, there is a sauna in the basement. There were no problems with parking. There is WiFi and a lounge area
The service is good, but some standard rooms are very cramped. The toilet is not working well. It is better to book a suite and a junior suite. Their condition is good!
Since 2019, I have been trying to choose this hotel on business trips.. a big plus is the balcony, which allows you to adjust the air temperature at any time of the year, especially in summer)
The rooms and linen are clean, the staff is also quite friendly and courteous
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сергей ж
Level 4 Local Expert
December 16, 2022
Everything is cool: a large, clean room. A gorgeous bed. A decent breakfast. Friendly staff. The price-quality is above expectations. Convenient location + view from the balcony.
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Мария Рассказова
Level 8 Local Expert
April 15, 2022
A gorgeous hotel!
Believe me, I have something to compare it with)
Really pleasant, unobtrusive service, clean, beautiful, stylish. All accessories, bathrobes, slippers. Some water? Please)
The only thing is problems with water (sometimes cold, sometimes hot), but this is a common story in Kazakhstan.
Good rooms, clean bed linen, the room is clean, the breakfasts are also excellent, this is good, but you need to work with the waiters, guests are not noticed until you shout, they will not fit, they do not understand sign language!
Great hotel, delicious food, good service, stayed several times, liked everything. The rooms are comfortable and large, the conference room is also good.
The staff is just angelic, I don't know who is doing them, but the level is on top! The rooms are spacious, clean, pleasant, but really a little old. The kitchen is weak. Sometimes we prefer this hotel to Rixos
The hotel, of course, for all its brightness and pathos at breakfast, even the locals did not bother to write and indicate that the coffee was only instant, other coffee for a fee, there was not even any scrambled eggs in the room, it turns out they had to ask on their own.... The horror! The impression of not coming
Excellent staff. I put 4 * only for the fact that the breakfasts have become worse. The milk porridge is a little thin, the sausages are hard. Guys, please don't waste your breakfasts, it sets you apart from the whole city. We were in Ramada, Aidan, Canvas, Shymkent (God forgive me). Breakfast, breakfast, breakfast. Your thing. More sliced, good fruits and not sour ones. Marinades are not in the water, but in the flow rate. Not vegetable soup, but cheese or pea soup.
A cool hotel. The bed is super soft. I was very impressed by the level of the hotel - no worse than in World capitals. The restaurant is not bad either. And everything can be brought to the room.