Ordered through the shopping cart of the megamoll website.by frame pool with accessories to it. We received the letter "Your order number 1756 dated 06/11/2019 12:18:21 accepted. Order price: 244 rubles.
Order composition:
Intex frame pool 28202 (56999) Metal Frame 305x76 cm - 1 piece x 199 rubles.
Awning for frame pools 305 cm Intex 28030 - 1 piece x 37 rub.
Cartridge type "H" for Intex 29007 filter pumps - 1 piece x 8 rubles."
We were waiting for a call from the store to arrange delivery. The day has passed. They called themselves. The main phone has music for 5 minutes asking you to wait. The second phone is disconnected. We checked the order through the personal account, it is there, the statute is unclear. And the cost of the pool is already 220, we thought it was overestimated, well, we take it at this price. We made a second order. An order confirmation email has arrived. The phones are not answering. I wrote an email. We wrote a second time asking if there is such a store at all. I received an incomprehensible answer: "Hello! Our store exists. Of the 2,000 orders received daily, we are able to process 150. Therefore, you can try to leave the order again or contact a more free store.
We apologize for the inconvenience." This is the only response from the store. The statuses of my orders in my personal account have become "canceled". The phones are still silent, I sent an email asking for suggestions on how to set aside a complaint in their complaint book, and silence in response. This pool model on the website now costs 359 with a discount. We have faced cancellations more than once, but always other stores called, explained the situation, and we either agreed to new conditions or canceled the order. And this is the first time we have met such disregard for the client.
I bought air mattresses several times, it is convenient that the warehouse is next to the office, everything is always available, adequately and politely. The prices are among the lowest.
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"Эдуард Клюев
Level 9 Local Expert
June 24, 2021
There is everything (or almost everything) for swimming pools.
It's a good store, with very nice employees. I bought an inflatable pool from them, and they showed me, and told me, and consulted me. I will contact you again. In general, I recommend it to everyone.