The hotel was booked for 2 nights. A week before the booking, we wrote to the support service with a request for cancellation and refund of funds (13,000rubles). The reason is more than good: the child was admitted to the hospital (a certificate from the doctor and the management was sent). The hotel refused without comment. I wish you and your children good health! "Thank you" for the "high" level of customer focus!
The location is convenient - a 15-minute walk from the railway station and a half-hour walk from the Duomo Di Milano. The breakfasts are delicious and varied, the staff is attentive and friendly.