Why do I still have to drive around the city in search of Internet top-ups, which by the way are never anywhere!!? FINALLY, MAKE DEPOSITS TO YOUR ACCOUNT VIA THE INTERNET!!! An office that provides Internet throughout the city is not able to make such a simple service for its subscribers???
The Internet disappears every evening, on weekends it will disappear if, wait for Monday until the guys come to work and fix it.But the money will be withdrawn, no doubt.It didn't matter if there was an Internet connection or not.And such breakdowns are systematic.The site has been down for at least half a year, maybe more.They replenished it through a voucher, the site froze and issued a completely different contract number, the money went to another person.We will change the provider, I do not recommend it.
Frequent problems with cable TV due to media network problems, and, almost always, before the weekend. And now it's a 3-day holiday weekend. Television is not in the entire entrance of 17 Bourbelo Street. "Thank you" to all the employees of the media network for the spoiled holiday weekend!
You exist only because of your monopoly. When Russian providers enter Stakhanov, you will most likely be out of business!
I have been using the provider since 2013. Minuses: payment methods. Thank you for making vouchers, but it would be great if the "take a loan" button was added to the site, because for this function you need to constantly call the office and be sure to wait until 15:00. We are waiting for payment through the bank, or at least the functionality of the site, like other providers, with the ability to take in credit and so on.
And so I'm happy with everything
I am a good Internet provider, I have been using the services for several years.In general, everything is fine, BUT!!It is inconvenient to pay for services.Every time you need to go to the office and also make it to 15.00.It would be more convenient to pay at the terminal or by transfer online.
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Vladimir
Level 5 Local Expert
April 11
It's getting worse and worse, and the prices are higher and higher, the replenishment of the balance is the last century, the declared speed does not give out ! Unfortunately, there is no alternative.
The quality of service is terrible. They are turned off for several days without explanation or notification. They don't answer their phones. The shutdown is not reimbursed in any way! What do they charge money for!? this is not a service, there is no quality, no attitude towards customers. Such a "service" is possible only in Stakhanov. Don't get into trouble like we did with connecting this provider.
As it was correctly noted earlier, this organization "does not catch flies." It's been three months, I've been waiting for a connection in the private sector for almost a year and a half. And why rush anyway, the client has nowhere to go, there are almost no competitors. All these circumstances create fertile ground for monopolism in this area with all the ensuing consequences (inflated prices, outright disregard for the client, etc.) And I am more than sure that they do not care about our negative reviews and low rating in Yandex from a high bell tower. Anarchy is the mother of order.
Everything works well, there are drawdowns, but this is very rare. If any problems arise, the repairmen immediately eliminate them.If problems with their equipment are fixed quickly. The administrator will help you with the problem over the phone. I recommend it to everyone!
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Мороз Николай Владимирович
Level 8 Local Expert
May 6, 2020
Internet outages are no exception and prices are about the same as in Moscow, expensive. Cooperation is unlikely, for example, when ordering a 1 Gbit connection. The support service does not respond to requests, especially in case of Internet outages or difficulties connecting to websites. Paid Internet connection.