It is very rare to wait for a pre-ordered car by the time.
But there is a huge plus. Sometimes using the services of this carrier, wonderful people came. Kind, responsive and understanding.
They say this carrier has the lowest prices. But while waiting for the car, you can safely pack up and take public transport. It's even cheaper this way (!) But seriously, I ordered a taxi five times (on different days, at different times) the car arrived only 1 time, all other orders waited until a car was found and were eventually canceled. The proposed price increase did not help either. A waste of time.
Today they called and ordered a car an hour in advance, called at 6.30, said they needed a car at 7.30. The operator replied yes, we will find it well. After 5 minutes, they call and say the car will be there in 4 minutes! Then we got through to the operator, oh... I'll call the driver and decide everything, wait for 7.30. The end of the car is not at 7.30, we are looking for!!!! How is this normal????