The store is a little more than walking distance from the house in the area. There are all the products for every day. Some of his cooking with delicious dishes: salad, pate, and (as for me, just a bomb) bread rolls. The only thing is that there are long queues during rush hour
The management of the Martin store chain should consider the relevance of the position and competence of the employee of the Martin store at Zhilunovich 18, who went to the hall to resolve the issue, did not introduce herself, behaved unworthily, spoke arrogantly, mincing every word she said. I asked who you were, she said the head, the last name is Shchur.
Recently, we went to a store to buy Prosciutto meat for a special offer. There was one piece weighing about 800g on sale, my husband asked to cut the piece into two parts to buy half, and then it started) at first, the sellers were outraged that this meat could not be cut, etc., As it turned out, the manager was called, she began to prove in an outrageous tone that they would not cut this piece, since everything what can be cut is in a glass case, and this piece was on a separate shelf. Funny) isn't it. Shchur could not explain her actions in any other way, and refused to submit documents at the request of the buyer, which stated that the store had no right to divide meat into full-fledged pieces. But she persistently offered to bring a book of complaints, which we refused and of course left without the planned purchase, the mood was spoiled. We arrived at the Martin on Kolesnikov store, there was a much better choice, a polite, responsive seller took out and showed all the pieces of Prosciutto meat, helped to choose and, at the first request, cut off half of the piece she liked. We left this store satisfied. Here is an example of excellent customer service! You can contact them for experience.
What is the problem of the employees of the Martin store on Zhilunovich? Non-compliance with positions, incompetence, ignorance of the rules of food trade, conflict with customers, inability to solve the simplest issues, lack of manners, rude attitude towards customers (employees do not have job tags, the seller is constantly absent from the meat department, does not come out immediately and with a sullen face, you have to wait)
In general, I always liked the store itself, convenient location, good Parking, spacious hall.
Put things in order! Conduct educational work in the team, this will increase the level of customer service and, accordingly, the turnover.
To be continued, there will soon be a review about the incident on the same day at the Martin store on Nemanskaya Street.
It's a terrible store. Terrible service (the cashier is working alone, customers are waiting for the cashier, who is absent from her workplace and is located somewhere unknown, and only upon a call this cashier appears, and even with a complaint to the customers who invited her to their workplace) . The store is the same as the staff: boorish attitude towards customers
who prefer other stores, so the goods are stale, rotting (meat and other meat products), stale (bakery products), rotting (fruits and vegetables). Accordingly, the smell of unsanitary conditions is in the air. It is not surprising that the goods are stale, because people prefer more prestigious stores. And also the head. Shchur Yu. S. violates the legislation of the Republic of Belarus by referring to a computer, the program of which they themselves install. On 01/22/2025, I purchased a product: a Zaslavsky pastry loaf 450 g. without any additives and potato weight. Belarus harvest 2024 So, as a pensioner, the cashier did not give me a 10% discount on these goods, which are NWT goods.
The head of the store explained that the Zaslavsky loaf comes with additives. Which ones?! Are there raisins, dried apricots, prunes or seeds?! There are no additives. I called the Department of the Ministry of Agriculture and Food Industry and there the chief technologist told me that vegetable oil, salt, water, sugar are not additives, as stated by the head. These are ordinary raw materials that are used in the manufacture of these products, and these are not additives. But I, a pensioner, was deceived in the store without making a 10% discount. In other stores, pensioners always get a 10% discount on these products. And in this store they refer to a computer, the program of which they themselves install. Pure DECEPTION of pensioners and violation of the legislation of the Republic of Belarus. The store's receipt is available.
At first, I often went there because the prices were low, including in the meat department, once again I took chicken wings, brought them home and they stink rotten! I don't go there anymore at all
And there was also a time when they weighed at a completely different price, you need to check more carefully.
There are few staff, a little dirty, there are not very good smells, especially near the meat department. I almost bought rotten meat last year. When returning, the seller was also rude.....
I come to my parents and periodically visit this store. It is convenient that it is located near the house. Only it often happens that the price is one , and they punch through the other ( they say they didn't have time to change it) or they bought a breast , but they weigh it like a fillet . Naturally, the price is not considered to be less. Therefore, it is better to double-check.
It's not a bad place, after the rearrangement it became much more comfortable to walk through the rows. The choice of goods for a small store is diverse. A good store near the house)
I want to thank the sellers, and especially the cashiers, and most of all Tatiana Timofeeva, who is so attentive and responsive, will always help and tell you which product to choose.If only all such sellers were in our city!
There aren't many people, there's a smell sometimes. We have to keep an eye on it.And so you can buy everything.
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Анастасия Талерчик
Level 5 Local Expert
March 14, 2024
It is convenient that the store is located directly under the house.You can run and "quickly" buy something.One ticket office is constantly open, especially when rush hour, the queue is all the way to the refrigerators.The cashier Natalia is just super slow, while you are standing in line you are already exploding with anger.During maintenance, you can pick up the phone to talk, and distract yourself 10 times and stick your head in where you don't need to.Sometimes you don't want to go to this store purely out of the understanding that there is again one cashier at the checkout and again the service will be at a snail's pace.If there is a little something, then the cashiers are not involved.As always, there is no one in the meat department.You go up to the cashier to call the seller, so the cashier will also be rude to you.During the work of the merchants in the store, it is generally a collapse, it is impossible to pass, the goods are broken and sticky lying on the floor, of course no one cleans anything and works on
The products are fresh, the assortment is normal, the prices are normal. There are few people, and, accordingly, there are no queues. The floor was not cleaned: somewhere water was poured, somewhere something sticky spilled.
There are only 2 ticket offices, and only 1 is open, the queues are huge, the staff are not very pleasant and the prices are very high, I did not like the store..
A big good store, there are very scary and small ones, this one is clean and spacious, a good selection of products, especially sweets, a lot of things on discounts
The store is not bad, the goods are plentiful, the prices are acceptable. But it is better not to take meat here, or take it, but check the timing and condition.
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Anna Goryacheva
Level 6 Local Expert
January 28, 2024
The most terrible store. Every time I witness some trash from the staff. Once a woman was choosing something from the freezer and couldn't find the price. I called the seller for help and made a remark that there were no actual price tags. So the saleswoman yelled at her, said that they did not have employees and if necessary, let the customer glue these price tags herself. It's just a shock.
Today a man came to the meat department. But as usual, there was no one there. I turned to the woman at the checkout and asked someone to come over. She didn't call anyone and told me to wait. They say I don't know anything, I'm sitting at the checkout. Of course, the man's nerves are already on edge ... how long to wait??? He came up and asked for a book of comments and suggestions. To which the book was not given to him on demand. I advise the store's employees to read the law on the treatment of citizens! Maybe they think it's okay? As a result, the cashier rang the bell, the second girl came. So they were still arguing about who would go there. Like one said, it's not her job. Are you serious???? Thank you for the fact that customers come to your diner, there is no other way to call it. Zero respect for people!!! Where is the management of this store looking? Or write to the administration to come with a check???
Of course, there are not enough staff.
The product selection has become larger compared to last year 'constantly discounts and promotions. The queue is only in the evening. Location right by the road + own Parking. If the time is right, the product is sold for half the price.
The convenient location of the store, the atmosphere is calm, the sellers and cashiers are very nice girls. The products are ordinary, the prices are the same
For some time after the opening, there was an incomprehensible smell, like in old vegetable stores, after Vitalur closed nearby, it became a little better. Sometimes there are not enough staff in departments.
The store has greatly reduced the retail space, there are queues at the checkout in the evening, although there are few people in the hall, the range of goods is standard.
I don't like Martins because of the smell inside, I had such an experience that no matter which one I came to, Martin stinks there. I do not advise buying fresh meat... it is not fresh.
The store is generally not bad, but you no longer want to go there from the word "absolutely": expired products, unscrupulous staff, literally every time they cheat. The prices on the hall are the same - as a result, they knock out completely different ones at the checkout…
Some kind of dreary store. It seems that the shares are normal, but more than once the products for the shares (poultry meat and ready-made dishes such as hams and brisket) were smelly. The staff is not bad, but the trade there is sluggish. Although by the evening there may be a huge queue at the cash register and then the swearing begins that there is no second cash register.
There are no prices for half of the product.The weighed goods are WEIGHTED!Of course, it's great that you don't have to waste time weighing at the checkout, but there are 2 IMPORTANT points: 1.The weighed products are in the assortment in their original packaging; 2.The goods are weighed almost without a difference in weight, that is, if I find cookies in 300 grams, then the rest will be 250-350 grams!And if I want 100g.?or for about a certain amount or number of pieces?in general, this is nonsense.For God's sake, weigh it, it is, in principle, and convenient, but leave a scattering for people!
Once again, I am convinced that this is the worst store where I bought groceries. The meat (chicken) at the discount is sold with a smell, the sweets at the discount were hard and already covered with a white coating from time to time. How is that possible??? The buyer pays money for it!!
2 cashiers and a kilometer long queue, eventually put the goods in place and left so as not to waste time (I was 1 time and I don't want to anymore, maybe it just happened)
Disgusting store！Weight buckwheat is sold with worms, the price of goods is often broken through not the one indicated on the price tag, kefir is always sour every other time for some reason. And I began to walk so rarely, and today, after being deceived once again, I don't want to buy anything there at all. They are also unhappy when you express to them well-founded claims about price or quality.