My husband bought a house suit, which unfortunately did not fit. We came to make a refund to purchase the same suit (in a different color), but in a larger size.
Sellers made refunds in silence with dissatisfied faces. After my husband and I took another suit and went to the fitting room, we heard the sellers all over the store start discussing that they (literally) had a refund.
After that, the desire to make a purchase disappeared.
If sellers are offended by something, then it seems that they should not work in the field of customer service.
The store is spacious, the assortment is large, but everything is of the same type, if a home suit, then all sets have trousers, narrowed and on the cuff! There are some "collective farm" beginnings, in general, I love Belarusian knitwear very much, and in Russia I go to the Kozy Home chain of stores, they present Belarusian knitwear for every taste, purse, but for some reason there are no such things in Belarus itself, it is very strange. I was also surprised that such a thing is advertised by Utyasheva Leysan🤔