Hello, I want to thank Maketravel in Brest once again for the selected tour, especially manager Alesya. She will always advise, answer all questions, and be attentive to your wishes. This time we had a vacation in Turkey Rai Premium Tekirova. The hotel itself, the food, the service, the water park are beyond praise. The color of the sea is like in the Maldives.
Good evening, it's already boiling!!!!
My boyfriend and I have already flown from this company, everything was great, they were constantly in touch with us, found out how things were, how we flew and everything in that spirit....
This time we turned to them again and already invited friends with us, friends were told that the company was verified and you can contact them at any time.
You've made a big mistake!!!
You are not 24/7, not even 12/7…
We always called you on weekdays, the manager did not raise, there were questions about payments in banks, you did not pick up the phone again, they said that you were on vacation, and we, like suckers, did not know who to contact for information.
They even wrote to Bogdan, the owner of the company, he replied immediately, said that he would change the manager, give the main manager. He gave it to us, and when we needed it, she also flew on vacation…
When we arrived, our friends were given a room not with a sea view, as agreed and paid for, but an ordinary room with a view of the flowers!!!
We are not conflicted people by ourselves, and this is my first bad review in my life, just how can I be so indifferent to work!????
That's what surprises me!!!
And now for all the time there was again a question about departures, we again did not pick up the phone.
It's sad that it turns out this way, but we won't fly through your travel agency…
We decided with my wife to fly to Egypt to take a break from the gray days of everyday life, and chose the Make Travel travel agency. This is our first flight, it was a bit exciting. I would like to express my sincere gratitude to the tour operator Anna for a well-organized vacation, all the nuances were taken into account, recommendations were given for spending time directly on vacation. Thank you for the sincere attitude towards your customers. The rest was wonderful, the food, the views, the sea.. unforgettable!!!
I would like to express my gratitude to the Make Trevel travel agency in Grodno, especially to the manager Anna. The most suitable tour was chosen for the family. Throughout the rest, any issue was resolved instantly, Anna was constantly in touch with us. What I want to say about our hotel - PALMA DI SHARM 4, the rooms are clean, cleaned daily, the food is delicious, the staff is wonderful, the view in the hotel is amazing, the hotel is for a relaxing family holiday. Of the disadvantages, the beach is very far away, it is better to go to a paid beach ($ 2 for four). P. S. I recommend a company for choosing a vacation, the most adequate prices, Anna respect).
I contacted the make travel company with a request to back up a tour to Turkey, but prices rose sharply. Manager Diana offered another option - a Coral Beach 4* hotel in Hurghada, rested from 03.09 to 13.09. I was satisfied with the rest and work of Diana's manager.
The staff at the hotel is friendly, the beaches are clean and to suit every taste (sandy, rocky, nudist is separately fenced and closed from the eyes). There is a pier, a lot of fish near the corals.
The food is varied and delicious, there are a lot of spicy and fatty foods, but there are also enough familiar ones. Lovers of pastries and desserts will be delighted.
To Hurghada by taxi is 3-5 dollars (20-25 km).
Before writing my review about the Make Travel agency, I ran through the previous ones.... I can't say anything bad. On the contrary, Agent Violetta from Brest helped us choose a tour, taking into account all requests. I was in touch almost 24/7. We worked online, because we live in another city.
We had a rest in Sharm El Sheikh. In general, the holidays were long ago. The beach and access to the sea were more important to us. The Red Sea is beautiful. The hotel itself is also great (Ivy Cyrene Sharm) +14. Quiet harbor 🙂, without children. I would like to diversify the cuisine a little. But they weren't hungry. There were no queues either. When we arrived, the hotel was half empty. The staff is friendly.
They even brought a cake to the room - a compliment from the hotel in honor of her husband's birthday. However, the next day, after I asked the girl who approaches the visitors and is interested in their opinions and wishes about the work of the hotel.
We arrived out of season, so there was no animation. But it didn't spoil our rest. Caught moving before leaving.
I thank the agency for my vacation.
Everything was fine!
Alesya from Brest helped us in choosing the tour. She helped us decide on the place, took into account all our wishes, accompanied us at all stages. Thanks for the customer focus, as the specialist was constantly in touch, everything went very well.🫶
Dear clients of this travel agency, I want to warn you about the unprofessionalism of the agency staff.
Managers ignore all my requests and questions, do not get in touch, do not supervise you, but on the contrary there is no desire to communicate with you..
They do not have information about changing the departure time , misinformation about the rooms, incorrectly make up applications , as a result , we paid extra at the office for a sea view , but in fact it was not even indicated that we wanted such a room ( we had to actually pay another $ 400 .
There is the same problem with departure .. He has completely changed in terms of time and transfer , and the manager has zero reaction , does not even pick up the phone and does not want to decide anything…
Young specialists, with frightened eyes and a trembling voice, communicate with you.
During the rest, they didn't even ask if we had arrived and if everything was fine with us.
I don't want to contact them anymore..
Never in my life …
Thank you very much to Daria for the difficult work!We were picked up by the Swiss inn hotel in Egypt, where we met from two countries. All wishes have been taken into account! Compared to last year (we traveled with another organization), the delivery from the airport is very well organized, check-in on the first line.I recommend Make travel)
I would like to express my gratitude for the high-quality organization of holidays in Kemer, Bildibi district! Thanks to the company for the emotions that can be obtained thanks to your work 👍 rest will remain in memory 😍
The second time with Make Travel. Excellent selection of the tour, everything is fast and clear. We had a rest in Hurghada, Pickalbatros Citadel. An unforgettable vacation on the Red Sea!
See original · Русский
Ирина R
Level 2 Local Expert
July 9
We had a rest in Turkey (Alanya) at the Asrin Beach Hotel. The territory of the hotel is small.
Beach.
The beach is a 2-minute walk along an underground passage.
The beach is sandy, there are enough sun beds. The entrance to the sea is sand and small pebbles. The sea was calm without waves. There is a bar with alcoholic and non-alcoholic drinks on the beach, and burgers, vegetables and fruits are also offered from 11 to 16 o'clock.
Hotel. As for the hotel itself, the rooms, to put it mildly, are tired, there is cleaning, but, one can say, there is none, because the sand always remains in the shower after cleaning, the towel is changed only upon request (just leaving it on the floor does not help).
Food. There was enough of it, no one would be hungry. In the evening, fish, shish kebab, chicken, lamb, shawarma are cooked on the grill. The only thing in the evening at the bar was to stand in a huge queue for drinks, which was terribly annoying.
What conclusion can be drawn if someone is traveling for the first time and for the sake of the sea and does not plan to spend time in rooms, then the hotel will suit you, and if this is not your first vacation in Turkey in 4* or 5* hotels and there is something to compare, then it is better to pay extra and look for something better.
I also want to express my deep gratitude to Make travel and Diana (Mogilev) for their constant support and support throughout our vacation. We will definitely come back to you!
Dear clients of this travel agency, I want to warn you about the utter incompetence of the managers. He ignores my requests, cannot clearly answer my questions, and constantly resets them. I do not advise this company to anyone, but the management should think about the expediency of further employment of their managers of this company. If it were possible to put less, I would put minus 5 stars, disgusting service, I do not advise anyone.
Good afternoon!!!I want to express my gratitude to the Make Trevel company, especially to the manager Anna from Grodno, even at a distance Anna picked up, advised, advised in everything, was always in touch, now I don't have other companies and managers, I stay with you and Anna!!!!
A wonderful company. I went with make travel three times, and throughout all the trips I was accompanied by managers. At four in the morning!!! They wrote about the postponement of the flight. It is also nice that you will always find a hotel for your minimum budget. special thanks to Maria and Vasilina from the Mogilev office
Great company. We have selected a tour according to all requirements and criteria. Special thanks to the manager Alesa, she was in touch and supported all the time. We are thrilled!
Good afternoon, I want to express my deep gratitude to the manager Anna (Make Travel). For our vacation in Egypt. The service is good, the food is for every taste
Anna, a tour operator from Grodno, very quickly picked up a tour to Dubai for us, literally 1.5 weeks before departure, took into account all wishes and requirements, consulted on all issues and was always in touch, was correct and polite, everyone was delighted with the tour and her professionalism.
We went to Abkhazia in August, we really liked everything. We were delighted. Thanks to the employee Anna. I picked up the tour, painted everything, told it.
We recommend you to cooperate. We use the services of this travel agency not for the first time. Today we arrived from Hurghada, manager Alesya from Brest (by the way, we worked online from Minsk, very convenient!) picked up the tour according to our preferences. We returned with good impressions. Everything was as stipulated - a really good hotel, a room (it is not uncommon to be beautiful only in the picture)!
We were satisfied with the rest, as well as with the work of the manager - Alesya quickly picked up hotels to choose from, stipulated all the pros and cons, promptly answered any questions that arose. Thank you.
Hello, I used the services of the Make Travel travel agency, manager Anna worked with us in the city of Grodno, we were very satisfied with the selected tour, manager Anna explained everything, helped with all questions, thank you so much for the excellent work done.
Good afternoon!
Hello
I want to clarify right away, I do not put all companies and all employees on a unit, but specifically I came across an irresponsible specialist who could not even translate the dialogue to the specialist I needed, so the impressions were not OK, the unit is rather like motivation for such…
If it were possible to put zero stars, I would be happy to do it.
They say one thing and promise, you come and see a completely different picture
Comments on Instagram are deleted, they promise to contact, but they don't do it,
It is not a client-oriented agency at all.
Thanks to the manager Anna from Brest, who picked up a good tour for us to Hurghada at the King tut hotel. The rest was great! We have used your company's services before and hope for further cooperation.
Thank you very much to Make travel for a wonderful vacation. In particular, I would like to thank the excellent manager Anna (Grodno). Anna accompanied us at all stages of the entertainment. We always received competent answers to questions and support. Anna was in touch at any time of the day.
Thank you very much 💗
Очень понравилась работа персонала! Грамотные и квалифицированные специалисты! Помогли выбрать направление отдыха, подобрали отличный отель! Во время подготовки к отдыху и на протяжении всего отдыха никаких вопросов не возникало! Спасибо вам большое за незабываемый отдых!!!!
I would like to express my gratitude to the travel agency Market Trevel, and especially to the manager Anna from Grodno. Before coming to her, we went around more than one travel agency, but it was Anna who heard and picked up the tour of our dreams. Thank you so much to her!!! We were difficult clients, but she handled everything with us.
I would like to note that throughout our vacation, Anna was in touch and answered all our questions.
We will definitely spend our next vacation with Market Trevel.
Hello, thanks to Make travel and manager Alesa for your professionalism and responsiveness. This is my second vacation with your company and I will continue to contact you 👍
See original · Русский
Evgenia
Level 3 Local Expert
October 1
Hello everyone, we have chosen the Eldar Garden resort 4* hotel for our holiday in Turkey. Located in Kemer, Goynuk
We were very worried, because the reviews about the hotel were dubious, they say "they don't clean, it's dirty everywhere, boring, fun only for children, etc."
The flight was excellent, we flew in the afternoon with gorgeous views😍
About the hotel - we are delighted, we really liked it. For your money, it's perfect. After talking to the guys from other 4* hotels for the same money, ours is definitely better
Beautiful room, beautiful view. Cleaning every day. There were swans made of towels too😂
There was not only the usual alcohol on the bar, but the blue lagoon, sex on the beach, Baileys. It's just delicious
They always entertained, both in the afternoon and in the evening. Exercise, darts, water polo, etc. In the evening, first a children's disco, then adult events - Turkish night, karaoke, Miss Hotel and the like. There are different events every day. Very funny workers, always agitating to participate
The sea is warm, it takes about 7 minutes to walk from the hotel
We've been on a lot of excursions. Turkey is a great place to relax 🥰
Manager Daria (Grodno) always answered my messages quickly, even late at night
So thank you for spending our vacation with you. Next time, just for you, Make Travel ❣️
I would like to express my great gratitude to Make Travel for their professional and caring organization of my recent tour. From start to finish, every detail was perfectly planned and taken into account.
The entire staff of the company was very friendly, professional and always ready to help. They answered all my questions, took care of my comfort and improved my travel experience.
I sincerely recommend Make Travel to anyone who is looking for an unforgettable trip. They created wonderful memories that will stay with me for the rest of my life.
Хочу поблагодарить турагенство Make Travel, а в частности агента Екатерину! Помогла выбрать потрясающий тур на остров Кипр! Полностью рассказала о всех плюсах и минусах данного отдыха, нашла прекрасный нам отель, перелет и трансфер были очень комфортные! Спасибо вам за наш отпуск! Вся семья в восторге!)
I want to express my gratitude to Make Travel for a wonderful trip to Turkey, to Alanya. The hotel was perfect, and the manager Ekaterina provided incredible help. It was an unforgettable experience and I look forward to the next trip with you.
We turned to Ekaterina's manager from Brest for the selection of a tour! Customer service is disgusting! I will never come here and I do not advise anyone!
I recommend entrusting your vacation to this travel agency. Excellent tour organization, friendly and responsible managers (Daria and Ekaterina worked with me).
Thank you for your work)
Отдыхали в Хургаде с 6 по 14 февраля, за выбором тура обратились в данное турагентство. Помогли с выбором в пользу отеля Sunny Days.Отдыхом остались очень довольны! Менеджер турфирмы всегда была на связи и давала подробные консультации по всем интересующим вопросам)Также поделились с нами лайфхаками, которые мы удачно использовали) Советую обращаться в данное турагентство👍
Данная фирма активно ищет сотрудников в Гомеле и им нужны
Горящие глаза
Умение убедить клиента;
Готовность учиться и развиваться в данной сфере;
Умение быстро находить общий язык с людьми;
Внимательность;
хорошо поставленная устная и письменная речь;
пунктуальность и исполнительность.
Остальному всему мы обучаем!!!
Вопрос чему обучают невозвращать деньги. Только через суд и издержки судебные и моральный учнрб и пользование чужими деньгами нужно учитывать в претензии.
Аризона удачи.
Добрый день. Ранее пользовались 2 раза услугами данной турфирмой, все было хорошо. В Феврале 2022 года забронировали тур в Турцию на начало июля, внесли 30 процентов стоимости. В апреле по личным причинам решили отказаться от поездки, в мае было написано заявление в турфирме. Туроператор у нас была Альбина Лисовская. Обещали, что вот вот вернут деньги. Через месяц ничего не слышно. Все время связывались сами- учлыши ответ мол туроператор через которого бронировали обанкротился и деньги буду возвращать через суд.Но обязательства на себя берет турфирма мэйктревел, через которую мы бронировали тур, а иначе зачем она существует. Деньги свои мы не можем вытянуть уже 8 месяцев. И,о, наконец то турфирма с нами связалась и сказала приезжать 8 февраля 2023 года за деньгами( сказали вернут половину суммы сейчас и половину через неделю). Муж явился в указанный срок,на что был отправлен домой со словами что наш туроператор Альбина Лисовская уехала, деньги мы сегодня вам не вернём. Муж позвонил бухгалтеру, был ответ мол я больше не работаю бухгалтером , а другой бухгалтер тоже уехал. Это просто дичь и неуважение к своим клиентам. Можно хотя бы было позвонить и предупредить! Ну что ж, будем обращаться в суд, заявление уже написано у юриста. Никому данную фирму не рекомендую, хотя раньше у меня не было к ней вопросов. Всех знакомых я предупредила чтобы с ними не связывались. Обращение ужасное, никакого уважения к своим клиентам, вы им просто неинтересны когда внесли деньги. Значит придется потратить свое время и нервы, но раз данная турфирма так работает, значит будем решать дела через суд. Данная фирма не должна существовать Беларуси!
Хочу выразить благодарность данному турагенству и девочкам-туроператорам Виктории и Виталии.Тур подобрали быстро,учитывая все наши пожелания,девочки очень внимательные,ответственные и всегда на связи.Благодоря им отдых прошёл отлично!!!
Со мной работала Алина, удивив меня своим вниманием. За время отдыха она несколько раз связывалась со мной- хорошо ли я долетела, разместилась, нет ли проблем. Она помогала мне с бронированием места на борту с учетом состояния моего здоровья. И по возвращении домой не забыла, спросила, как прошёл перелёт. Поэтому я ставлю высший бал этой компании.
Добрый день.
Ни кому не рекомендую данную организацию «MakeTravel (МэйкТрэвэл)». На каждом шагу пытаются обмануть. Нужно перечитывать за ними все платежи (всё время что то прибавляется, курс увеличивается на ходу). Завышают цену на туры, с их слов якобы вам делают скидку, по факту тур у других операторов ниже по стоимости без скидок.
Если вдруг отменится тур по вине тур оператора, то с вас будут удерживать любыми способами тур услугу в размере 150у.е. Т.е. при бронировании тура полете вы или нет вы уже теряете деньги. Подтверждающих документов на удержанную сумму вам ни кто не предоставит. Такая же ситуация обстоит и с автобусными турами. Если тур отменяется, то вам будут возвращать только часть денег. Девочки-менеджеры не компоненты ни в одном вопросе. Руководства номер нет ни в договорах ни на сайте. С ними можно только связать, если у вас есть личные выходы на них. Но не факт,что свами будут общаться.
Будьте бдительны, если всё таки захотите бронировать тур в данной организации.
Напишу в кратце, обращалась в данную тур фирму -оформила договор на оказание услуг. Уплатила свыше 2000$. В связи с санкциями и военными действиями тур был отменен . Спустя 2 месяца деньги никто так и не вернул. Менеджер говорят по тексту. Конкретно на вопросы не отвечаю . Юлят.Кормят завтраками каждый день. Недобросовестная фирма. Не рекомендую, если не хотите остаться без денег и отдыха.
Странный подход у турагентства. Мало того, что у двух разных менеджеров на один и тот же тур цены оказались разными. Потом выяснилось что одна давала цену на полный пакетный тур, а другая только на перелет и проживание (без страховок пцр и прочих доплат). На вопрос дадут ли скидку был получен ответ, что скидку дадут на следующий тур. Ну окей на следующий так на следующий. Так то у меня есть их Золотая карта на 5%, но я решил не "светить" ей до подписания договора и поставить их перед фактом когда мне скажут конечную стоимость. Так как была уверенность что начнут юлить. Так и было))). В офис я конечно к ним не доехал, но после трех дней переписок и подбора отеля мне было сказано УЖЕ что скидка мол включена в ту стоимость которую они дали. Смешно))). Сначала скидку давали только на следующий тут, а тут уже резко все посчитано и цена уже со скидкой)). Такое ощущение что хотят нагреть на тебе по полной. К слову сказать взяли точно такой же тур в тот же день вылета на 100 евро дешевле у других. Хотел быть постоянным туристом, но с таким подходом к делу лучше я пойду к другим. Возможно мне не повезло с менеджером который мне подбирал тур.
Хочется выразить благодарность за подбор тура и сопровождение менеджеру Валерии Аверченко.Отдыхала с ребёнком в Хургаде,отель Minamark Resort,всё понравилось,ребёнок в восторге.Рекомендую.
Два раза обращались в турфирму подобрать тур, два раза они портачат и выдают неверную информацию, менеджеры очень невнимательные, говоришь подобрать на одну дату, высылаю другие предложения, формируешь запрос о определенных отелях, выдают неполную информацию, сначала просчиьывают наиболее привлекаткльную цену, ты делаешь выбор, потом оказывается, что это не совсеми выплатами. Очень невнимательные, неопытные и некомпетентные менеджеры! Советовала бы стороной обойти данное турагентство!
2 раза обращался в эту конторку и 2 раза проблемы. 1 й раз напортачили с документами, из за чего были большие проблемы. А 2 ой раз вообще Ахтунг! Заманили скидкой на тур, через пару дней позвонили и сказали, что тур будет стоит дороже на 80 евро! Пришлось согласиться, так как они в договоре выставляют огромные штрафные санкции. Так же обманули с рассрочкой, обещали сначала 10 процентов, остальную сумму за 2 недели до вылета. В итоге звонок через 3 дня со словами: "оператор не подтвердил рассрочку, сегодня последний день внесения" И это в 3 часа дня. Пришлось искать по сусекам 7000р