I have been checking my eyesight in this optics for more than 5 years. I really like the staff, as well as the wide range of frames. The only negative is the long queues. If you want to get in in the morning, it's better to arrive an hour before the opening.
Terrible attitude to customers, called in the evening, said come, arrived from another city the next day at 11 o'clock, said there were no coupons, although they did not record them beforehand, a "kind" old woman, with a dissatisfied face, said come by eight in the morning, take the coupon (although the doctor takes it from 10.00), and wait. Dear employees and admin., maybe then you need to make an appointment with a doctor in advance!!!
I've been going to this optician for 20 years. Then she took her nephew, then her daughter. But now it's just terrible!!!!!! Outright blatant rudeness!!!!! There is one answer to all questions - come at 8 a.m. and take a queue. and no more clarifications. Horror. Very sorry. I will look for other optics. The doctors here are really nice and friendly. Thank you for everything. But that's it. Say thank you to your reception.