Lusso Sorgun
32 reviews
April 12
The lobby is beautiful in an elegant style, modern design, interesting furniture, The food is delicious, there is not much of it, but everything is delicious, mainly pastries and meat from sweets: fish, beef, grilled lamb, chicken, thoroughly baked and stewed vegetables. Delicious coffee, hot chocolate, all from coffee machines, not instant) Delicious cuts (not soy meat), bread and all pastries are delicious. in the morning: pancakes, pancakes (like ours), waffles (topped with chocolate and fruit), omelets, fried eggs of various kinds. There was tuna, salmon. Fruits include strawberries, oranges, plums, apples, and grapes. The rooms are beautiful, modern, soft bathrobes and slippers, all towels are soft (absorb well). The outdoor pool is warm, and the indoor pool is also warm (there are saunas and a hammam and a steam room on both sides), that is, in fact, there are 2 of them, so they all fit. There is not enough QR code service at the pools. You have to wait a long time for the waiters to order something, Several slides, a water park for children, but everything is cold, not heated, it will be cool in the season. There is a shortage of heating now. The waiters arrive quickly in the lobby, slowly in the main lounge (sometimes you have to wait for coffee and juice in the morning. The rooms are well cleaned. Ala maps are mostly on the street and. Which is free 1 time it is presented, you can choose Italian, Turkish and Greek, but they are all outside, and there is a heat wave (14 degrees), so in fact they do not work. There's not much animation in the evening, they sing songs and that's it, there's no show, but there's a big stage on the street, there will be 100% shows in the summer, now they're turning it around, setting everything up.
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1
April 7
A great hotel for a relaxing stay! I was pleased with the location - right by the sea, a beautiful area with greenery. The rooms are clean, cozy, and cleaned regularly. The food is excellent - a large selection of dishes, everything is fresh and delicious.
The staff is attentive, solves any issues promptly. There is a nice spa and several pools. Excellent animation is organized for children. The beach is sandy, the entrance to the sea is shallow - ideal for families with children.
On the downside, it can be windy sometimes, but this is a feature of the location. Overall, a great choice for a comfortable stay!
Rating: 4.8 out of 5 stars.
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3
1
April 24
From 7.04 to 16.04 we are at the hotel together with my daughter (almost 6 years old)
1. The journey from the airport takes about 55 minutes
2. The hotel itself and the lobby:
+: everything is new, beautiful, modern design, spacious, clean
-: it is very cold in the corridors and halls
3. Reception: we were greeted with welcome drinks, asked in which language it was more comfortable to communicate and were glad that there were no problems with English. But I could have done it in Russian, too. Upon arrival, at about 8 p.m., we quickly filled out the registration form and were in the room in 5 minutes. And the luggage was delivered immediately.
Later, we contacted them about problems with the front door, and they reacted quickly, but not very kindly. (By the way, they struggled with the door for 15 minutes, opened it, reprogrammed it, there were no more problems).
4. Number: a number as a number in terms of visuals and functionality. The sea view is pleasant. All bathroom accessories, slippers, bathrobes for adults and children, capsule coffee machine, kettle, mini-bar.
«-»:
- We've already written about it, the walls are like cardboard! The neighbors can be heard perfectly, and so can you, respectively.
- The laminate is strangely laid, as if without a backing, there is a knock when walking, as if you are walking in heels. And along with the lack of sound insulation, you also know all the neighbors' movements.
- We have already written in several reviews about strange gaps between doors and openings, this is true. If we were still with my husband and teenage son, it wouldn't be very comfortable.
- Cleaning: a hair band and a piece of hair from previous guests were waiting for us in the shower. This is, of course, a horror. She asked me to clean it up. It was removed. But the next time and after the third complaint. And only a rubber band. The floor wasn't vacuumed or washed, and the towels weren't all changed. After the complaint, everything was fine, they probably kept the number under control every day, they were interested in whether everything was in order
- There is no stool (stand) for children in the hotel, it is inconvenient for little ones to wash.
5. Nutrition. We ate at the main restaurant for the most part. And the food there is absolutely ordinary. I have everything, I can't say that it's very tasty, it's fine. The coffee is good, there are fresh fruits, there are fruits. I can't say anything about alcohol, I don't use it.
Outside, on the way to the sea, gozleme and fruits during the day.
There is a coffee shop and a pastry shop, one with pastries and Movenpick ice cream, the other with chocolate, desserts and ice cream. Special thanks for the large selection of unpackaged tea!
"-": we came to dinner several times and there were no empty tables. And we weren't alone with plates of cooling food in our hands and looking for a place. As a result, they picked out someone from the staff, waited and received a cold table, chairs and appliances brought from the street. It is not very clear why, at a temperature of 14 degrees, it was not immediately possible to bring them inside, but to wait for the guests' dissatisfaction every day.
6. Swimming pools. Of the open ones, only one is warming up, there is little space around it, and there are many people who want to. The main pool, adult and children's slides are ice-cold. But there are enough sun beds. The pool service is very unobtrusive. You can wait a long time for at least someone to order, and then the order itself.
7. The beach. A wide strip, lots of sun beds at a comfortable distance from each other and from the water. Shower, changing room, wooden playground. Bar, armchairs, sofas, swings. It's all right. The service is also not very active, but it is. The toll booths are packed.
8. Playgrounds. They are cool, big, for different ages, trampolines, rope climbing, slides. but!!! They don't have any tents, not a single one. It's a dubious pleasure in the heat.
9. Children's club. One is inside the main building, one is closer to the beach area (while filling is being completed there, they promise to open within a week), it even seems to have a bedroom. For the first 6 days, there was no Russian-speaking staff member, which was a problem for most Russian-speaking children, of course. Although the girls Mislina, Ariana, Irem, and the eldest Sevil are very friendly, interested, and try to find a common language with everyone, they love children. They draw cool aquagrim, make handicrafts and are generally ready for any game or activity at the request of children. But it was hard for our people without a language. Mine was bored too, because we moved here from a hotel with an active children's animation in Russian. The hotel reacted, and Karina appeared! There were more children in the club right away, mine was rushing to the club right from breakfast! And during our stay, there has been a noticeable increase in board games, sports, office, etc. So everything has become great here. We said goodbye to the girls for a long time, and my daughter didn't want to leave.
10. Adult animation: friendly guys are here too, trying their best. Yoga, boccia, volleyball, crossfit. There are no shows yet, in the evening after the mini-disco there is live music in the club. The street scene is not involved, it's not the season yet, and it's been cold so far.
11. Photos: pleasant, tactful photographers, without imposition and persistent touting, do not put pressure on their vision, they hear the client.
12. The hotel's territory is compact, but not small, and pretty. Of course, it takes time for all the fresh plantings to grow, but they are there and there are many of them.
I would like to mention the staff separately: very friendly, polite, very responsive everywhere, except, perhaps, the reception.
Overall, the impression is positive, not luxury, but there are chances for premium if you want and try hard.
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8
April 16
I really liked this hotel. Excellent rooms, cleaned every day, linen change. The food is varied every day. I really like it.Thanks to the Chef and the team. Kids like the children's room. Our granddaughter Marusya is delighted with Karina.There are many Russian-speaking staff. In restaurants and bars, all the waiters are polite.The hotel has just opened.Of course, all small nuances will be taken into account and corrected. I am grateful to all the staff.
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1
April 10
The hotel is new and, like everything new, there are inherent flaws/flaws... Everything is good and even wonderful in places: sea view, food, number of restaurants, heated pool, territory. BUT when we booked an Ala card for the celebration of the DR, with confirmation from Gastrelationen, what was our surprise when we came to the restaurant, they safely turned us around saying that there was no reservation and before the date without any Quarrels..... Animation for children is no word at all! A hotel of this level should, or should not, BE of interest to children, because if the child liked it, then the parents are happy!!! If you're on a Swiss table, and you didn't just ask for something to cook for yourself, then you should be patient because this process is very slow. By the way, the waiters are doing great, they're trying their best!!! At the height of the season, they definitely won't be taken out. The canteen will definitely blow away first thing
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1
May 1
The hotel is generally not bad! Advantages: territory, aesthetics, food. Cons: we still need to work on the staff's service and positioning. The hotel has recently opened, so it's obvious that there will be nuances on the service side: the guys are young, some apparently don't even understand what "service" is and what they eat it with) For example, I met a boy who, apparently, does not understand what is needed when meeting a guest. He was smiling, of course, but he didn't tell me anything about the hotel, he didn't offer a welcome drink, and in general it was obvious that he was a beginner, as if he were a 1st year student in a training internship). But, of course, there are also more competent staff. I'll give you a 4+ on nutrition. There are no piles of food, which is a plus for me personally, but surprisingly, there are no fresh pastries like regular croissants. I took a croissant with stuffing on a special dessert counter, but it looked like yesterday's. It's worth refining. But I am glad that there are fruits always and everywhere, including pineapples, strawberries, etc. I was very pleased with the lack of plastic, even disposable wooden appliances. On alcohol: it seems to have everything, but I'm not an amateur) However, it's worth working on cocktails. They usually do it every other time. Well, the evening programs should be worked out. It's still a little weak. Someone will say that I'm being picky, but the hotel positions itself as a premium, so you expect compliance. But I was VERY pleased with the room. I had a swim up. Just gorgeous. More than 60 squares, stylish in soothing beige-brown tones, zoned sleeping and hotel area, large dressing area. The bathroom is large, everything is available. Everything is working... at least for now))) True, there are no closers in one of the three pull-out cabinets, but I won't find fault with that, I can't control everything, especially since the hotel is large. By the way, they wrote about audibility that the walls are made of cardboard. Surprisingly, I had the norm (either the neighbors are quiet, or the swim up room is better with this). It is worth noting here that in new hotels in Turkey it is a disease) For example, my favorite Liu Resorts has a big problem with this. Will I return to Lusso again? Maybe if the price tag doesn't skyrocket. Since so far the discrepancies are not so critical, taking into account the price tag at the start. But if I had paid more, then the flaws would have been perceived more critically.
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May 20
We are currently staying at this hotel. We REALLY like it. We arrived at 10 a.m. and were immediately given a room. We are neighbors with friends, very convenient. There are no crowds anywhere, there are a lot of free sun beds on the beach and by the pool. They come right up everywhere and offer drinks. They arrive quickly. The bar is varied and of high quality. There are two coffee shops with different desserts. They make great coffee, whatever you want. Tea is brewed in presses. The animation is soft, the music is pleasant everywhere and does not bother - a complete relaxation. But there are a lot of sports activities, gym, yoga outside, active games. There are no one-on-one shows, but all the staff is trying very hard. The food is varied, there is everything. There are several types of fish, shrimp, octopus, scallops. There is also a large selection for meat. It is cooked very well. There is a chocolate of our own production. I've already been congratulated twice on my birthday. You can have lunch at the beach restaurant, according to the menu, everything is very tasty and not only fast food. I compare it with the Voyage of Belek and Gloria Verde. No worse than the Voyage and definitely better than Gloria.
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1
May 16
I definitely recommend the hotel , it 's new , stylish , beautiful ,it has everything you need for relaxation . The food is varied , there are a lot of fruits , cocktails , ice cream in abundance , a nice territory , sand on the sea . I recommend yoga , which is taught by Stanislav , a class teacher .
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April 18
The hotel has just opened. Handsome, handsome. I want to photograph the interior. The buffet is still a bit weak (for me personally). The restaurants on the menu are good, the fruits near the beach are great! They are replenished constantly. A good alternative to snacks (instead of useless snacks). The playground is wonderful! Big, multi-aged!
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1
May 11
Today it's about YOGA. Excellent. that the hotel has a variety of sports activities.Stanislav is just a master of his craft. I've picked up the perfect practice for vacationers. He conducts classes very competently. with a detailed explanation of all the asanas and breathing.
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May 18
I liked everything
The service is excellent, the staff is polite, attentive, they work very quickly
The food is on the same level , according to Ala maps , Greek cuisine is simply incomparable
The area is clean , there is enough space both by the sea and near the pools
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April 20
It 's not too bad ! Of course, it doesn't look like luxury, as they present themselves)))now a little more detail :
The food is just great , a delight , the food was never so delicious in any hotel, everything is very tasty.
The rooms are standard, renovated in a hurry, like everything in this hotel.The rooms have slippers, a bathrobe, a good set of everything you need (creams , brushes, etc.
Alcohol is not diluted , it 's good , it doesn 't even seem to be cheap , almost everything is foreign and of a decent level .
There are several pools, one heated, one not. Which is heated and always busy)))
There are plenty of bars and good service throughout the territory!
The beach is good, with sand and pebbles, but there aren't enough sun beds. An indoor chaise longue costs 150 euros)))Ahahaha, you're crazy))
Overall, the hotel is on a decent level, with good service.
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May 7
I visited this hotel for the May holidays, I can hardly say that everything is bad! Saying that everything is fine is also not true. Yes, the new hotel has advantages, but there are enough disadvantages. I agree with the previous answer about cocktails that they can't make them. But not all and not everywhere were normal. the bartenders and make good cocktails, Spa area is generally quiet horror is not thought why not, work up to 19 hours in fact closed 18:45 on the toilet to get out of the locker room and go along the common corridor, new simulators norms👍 numbers laminate everywhere creaks as he was able to see other rooms that is the night I get up on the floor go the feeling that the robbers climbed 🤦very easy taps in the shower and the water temperature drops 😡 territory so very small and balding but this can be offset against Park where you can walk without problems 👍 animation so come 😁 apparently the hotel is still new🤔 liked the sport area at the beach 👍why food variety but without the frills, as if a lot of choice and delicious cooked mashed potatoes BUT not always, cherry tomatoes, too, was gone, so were our favorite Turkish arugula, what is not understood is the lack of tea or coffee machine for self-catering in the restaurant, order must always through a waiter, but unfortunately they don't always understand what they want, in Short, as written above have their pros and cons what more to solve each personally agree with the previous review that the hotel does not pull on the premium class does well 🤷 latest and killed in a bar decided to try a cocktail B-52 EUR said 🤦😁😁
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1
1
April 14
Since the hotel is new, there are nuances in service. But overall excellent.. The rooms are spacious, comfortable beds, delicious food, and there is an outdoor heated pool.
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May 9
I stayed at the hotel in early May.
1. Check-in.
Comfortable. They're trying to move in as quickly as possible. A lobby bar is available for those waiting, as well as a 24-hour restaurant where everyone is fed, even those who have not checked in.
2. Rooms
I lived in the Lagun Suite, which was just gorgeous. Exit from the room to the heated pool. Welcome bottle of wine and sparkling wine, sweets, fruits. A constantly replenished mini-bar. There is everything you need. The only thing missing was the hair conditioner. Towels are changed every day, as well as bathrobes. The funny thing is, they change their slippers every day for some reason. I had to ask to change the bed linen, because the maid did not do it for 4 days. Comfortable bed, pillows. A small disadvantage is that it seems to be a fresh renovation, but there are shortcomings. For example, in my suite, a switch that was glued to something like silicone was falling off. But it doesn't interfere with life.
By the way, despite the warning that I needed a lot of water, there was less and less water left every day. It's unclear why.
3. The territory
Large, well maintained, well thought out. There are several pools, one of which is heated. Tennis court, water park and so on. There is a store that sells everything you need, from sunscreen to chips and souvenirs. There is also a store for bags, clothes, and glasses. There is a photo studio and a beauty salon.
4. The beach
Clean, wide, with a convenient entrance to the sea. There are enough sun beds, despite the presence of crazy Russians who occupy them with towels at 7 a.m. and never come to the beach again (the same story with the pool). There's a bar nearby. Waiters are working all the time, bringing drinks and snacks. By the way, there are plenty of towels right on the sun beds or on the beach.
5. Nutrition
The main restaurant operates in time slots: for breakfast, lunch and dinner. A huge disadvantage is that the restaurant opens at 7, but the chefs who make omelets and so on don't start working until 8. It's unpleasant for those who have breakfast early. Often, only fried eggs were hot, and even then not always. A smaller disadvantage is the sluggish waiters who do not have time to clean and set the tables. Due to the lack of available tables, it is not uncommon to have nowhere to sit.
But in general it is varied and tasty. The rest of the meals are served at a 24-hour bistro restaurant, several bars and restaurants. Snacks, fruits, an ice cream shop. There are no questions here.
For guests staying in suites, meals are served at the Divo restaurant. It's very tasty, varied and almost without people.
6. Staff
They try very hard to help in any situation and solve any problem. There are many Russian-speaking staff. There is a chat in the what's app where you can ask any question or request anything in Russian (hangers, iron, add.towels, etc.). The rooms of the suite category and above have personal assistants of the Luss Assistant service, who 24/7 helped with absolutely any questions and fulfilled all wishes, allowing you to feel welcome.
7. Animation
Live music in the restaurant is a mockery of the guests' hearing. Every evening there is some kind of amateur concert and often someone sings at the beach bar. Since these two concerts are going on at the same time, and the venues are nearby, it is impossible to listen.
8. Other
The hotel opened only in March, so it should be modernly equipped. It is unclear why they still use cards to open rooms, when it would be much more convenient to use bracelets with chips. My card stopped working almost every day, and I had to contact them every time to have it resuscitated.
Apparently, there are a lot of repair issues, because the staff is always walking around and fixing something. I heard that a number of rooms have not been renovated yet.
Wi-Fi falls off regularly, you can't call it stable.
In general, the hotel is pleasant, and when all the small problems are eliminated, it will be very comfortable to relax.
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1
April 4
The hotel is definitely new. There are advantages. But there are also disadvantages such as noise insulation in the room. The neighbors can be heard from all sides. Michelin's nutrition level is not at all up to the word at all. There are a lot of service personnel. But few people speak English, much less Russian.
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4
4
May 10
The price is too high. We were there right after the opening. The hotel was declared as a premium with almost Michelin-starred food. But, alas (the food is very weak, there were practically no fish and seafood. Not all of the hotel's infrastructure was working.
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May 6
It's a gorgeous hotel, incredibly beautiful, the food is delicious, there are a lot of impressions, you need to go there and find out for yourself))
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May 2
They want to be a premium class hotel, but it doesn't work out, I waited 2.5 hours to check into the room, although they said 15 minutes, there is no animation at all, the territory is not large, a children's pool with ice water, they don't know how to make cocktails
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3
1
April 11
The hotel is new. Very stylish. The staff is attentive and helpful. The kitchen is wonderful.
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May 11
Great food, attentive staff, gorgeous rooms. I really liked everything!!!
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April 8
Great, new hotel. All rooms have sea views. Pleasant, courteous staff
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3
April 10
I am currently staying at the hotel. Upon arrival, no one greets the guests in the lobby, only the belboys, who also pick up their suitcases at the car. At the reception, the staff... well, as if they weren't waiting for you here. We arrived at the beginning of the ninth morning, check-in from 14.00, so we sat in the lobby until 14. On the one hand, what kind of claims can there be, but! The hotel is not full. No one told us what to do while waiting to move in. In general, there is no feeling that you are welcome here. In the main restaurant, you need to call the waiter several times to come over. The three of us are relaxing. There are two bathrobes and two towels in the room, they wrote to bring a bathrobe to the child and a third towel. They still carry it. The food in the restaurant is varied, there is a lot of meat for dinner, a lot of vegetables and seasonal fruits. Everything is new, clean, and everything is constantly being rubbed and polished. Updating the review. The room bar has not been refilled for two days now. If you have an early departure, you will not have breakfast packed with you, the hotel does not have such a service.
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7
April 7
The hotel is brand new, there are small inexpensive jobs, but I was at the opening. My opinion is that the season will not show the declared level.
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5
April 17
The hotel is super, the animators kaif, Almat and Stas are in charge!
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April 4
We are resting here at the moment. Everything is fine.
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3
1
May 20
Nice new hotel. The staff works promptly. The food is like in any normal Turkish five.
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April 18
If your travel agent says that this is a premium hotel, run away from this agent.
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2
3
May 22
The interior is above all praise
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May 20
The hotel is super in all respects!!!
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1
April 21
The hotel is great
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May 9
The hotel is very tired. But thanks to them.)
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1