Queues have been taking place since early morning, really, before the salon opens — there is already a crowd on the street. People come from all over the region to undergo "identification" — to link a phone number to a passport.
Question: then why, during the initial registration and reissue of the Lugacom SIM cards, did they require passports on the ISS, carefully studied, checked, and entered the data somewhere? It's absurd.
The connection is disgusting. It's okay if a person is standing next to them without talking on the phone, they will only get through to him on the 3rd time. And so auntie tells you that "the subscriber is not a subscriber." How is it? And the fact that there may simply be no communication for half a day is in our Capital — Zapolyozhnyak.
It is clear that a young company does not know how (or does not want) to set up the equipment correctly.
Well, at least I'm glad that at least such a connection has its own.
For the second week, I can't call the territory of Russia and other republics, the bot tells me that the call has not been confirmed by the operator, I also can't replenish my phone account from the personal account of the psb bank - it says "external error" and the cherry on the cake -I have a completely different iss number listed in state services, not at allThe one I use, I contact the operator and hear responses like restart your phone, or top up your account, or network overload, and other nonsense like remove the plusk, don't call 7a, call 8....I will continue to struggle with these misunderstandings, for the second week now.so my score so far is 1. although it used to be satisfactory...
Some kind of obscurantism is going on in Lugansk with this SIM card exchange. It feels like they're working for Ukrainians. Not for his people. We need a check from Russia. Either they're really morons there, or they want to close their office. Because people started rejecting their services.
There is no feedback from citizens or VK feedback on their website. All comments are hidden. Telegram is blocking you. Why create a page if you can't communicate with your customers. In short, a collective farm. Buy other SIM cards from another operator and don't mess with yourself.
Lugacom's heirs. Communication has become much better, there are no critical complaints. But there is no service. Queues at the centers, problems with direct payment from banking applications, and the payment method are the simplest and most uninformative.
Lugakom, as always, is a complete failure. I come once a year for a couple of days and constantly have to buy a SIM card. Well, it doesn't matter. The cost is a penny. I would like to take one for a long time. The trouble is that there is no coverage. There is no Internet at all and the operator in the office is not able to give any explanations.
Okay, I bought another package, three days and voila, the money ran out in the account. And I didn't call anywhere.
It is easier to activate roaming on a Russian card and cheaper and several times more reliable.
Peace and kindness to all
The queue is 1000 kilometers. Everything is slow and dreary . An arrogant person periodically crawls out of the legal department and selectively does a favor to a queue of individuals .
I don't know if this is the only place in the city to work with clients or not, but it was very hot and a lot of people. The employees are trying to somehow resolve all issues and this is the only plus, but I give a rating of 5 because they did what I needed)) if they had put air conditioning and an electronic queue and sofas for waiting, it would be good.
Experts in their field, they work quickly and are attentive to the client. Polite and friendly, accessibility in information to the choice, I really like that they are customer-oriented. Transport accessibility 5+
There was a small queue, but in general everything is fine, they even gave a needle to open a cell in the phone for a SIM card, thank you very much, sometimes such little things are very important
The only mobile operator in the territory of the Luhansk Republic.
The tariffs are very attractive compared to the Russian Federation. For 500 rubles, we get the highest tariff.
The only drawback, and this is not Lugacom's fault, is the lack of mobile Internet. The Internet is closed by the decision of the Ministry of Defense of the Russian Federation for the duration of the SVO.
Honestly, you have a lot to work on!!! The connection is bad from the word "very"... The Internet is insanely weak and very, even extortionately expensive... In short, go ahead! Of course, we are waiting for you as part of Russia, I hope everything will get better!
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sergei k.
Level 4 Local Expert
April 20, 2024
It turns out that if you accidentally transferred money to an account that was not yours, you need to ask the owner of the room to return it. Mcs (Lugakom) is unable to do anything
There is nothing bad to say specifically about the store, but in general Lugak is a terrible operator, money is withdrawn, and services are provided terribly