The exchange office has high ratings and a Yandex rating. I applied for a currency exchange, the impression is twofold, on the one hand they changed it once, the second time it did not work, they said there was no necessary currency available. They did not show flexibility in the exchange rate. If you want to change the currency, it is better to familiarize yourself with all the exchange rate options, they are available on this ifin resource. kz, the rates may vary greatly even in the exchangers on the same street
When exchanging large amounts, there is a special course, but you need to read and ask yourself, the cashier does not really spread about this, but if you ask, they always met you halfway.