I took profiteroles for children, did I normally ask if it was fresh before buying?
The child managed to take a bite, they noticed mold masquerading as cream, the smell was also there if you sniffed. As a result , they said ...sorry. They didn't give me a book of reviews, no matter how many times I didn't ask for it. They gave me a phone number like the owner of this institution, promised to "now get" a book of reviews, and take action, thanked me for contacting them.