I'll make a reservation right away that I'm writing with resentment and compensation. But, first things first.
Since ancient times, when life was just appearing among the few operators, I was faced with the fact that they were unscrupulous service providers.
Many of their users, especially the "oldies", fell for their tricks to collect money from people for the services they imposed. Anyone who remembers understands what it's about. For example, the Internet: if you don't have time to turn off the tariff, you will receive a payment for a whole month. Even though you've never used it. etc.
That's why I didn't think about contacting them. But a year ago, I accidentally went in with a friend and fell for the bait of a girl manager, who assured me that they no longer do this: if you don't pay, you don't use it, you paid, you continue to use it... without any surcharges or fines.
Cool, I thought, and signed up.
Time has passed... I received an email the other day saying that I haven't paid for my life in two months (attention! - I haven't used it for three months now: the phone is broken, and I took it for a summer cottage) and I will have a fine, a fine, etc. I
went to figure it out. As a result, they counted me almost 50 rubles!!!. I was shocked. I said that I would complain and go to court. They took pity :). They allowed me to pay 15 rubles, and the rest was kind of forgiven. At the same time, of course, I refused the number.
In short, I did not advise and do not advise contacting them. Or then get ready...
A good office, special thanks to the staff! Everything was well explained, helped to set up the SIM card and in general, everything went quickly with a positive!
The Internet is terrible, tech support does not know what tracing is and does not know how to fix packet loss, almost 50% of sites freeze, you have to turn the Internet off and on and it helps for a few minutes. It does not depend on the browser and device, the Internet is 0 stars out of 10.