Letoile
16 reviews
December 23, 2024
Despite the bad experience with one of the administrators at the checkout yesterday, the network made a very positive impression! I would also like to thank Olga A., the sales consultant, who answered all my questions about the loyalty program very competently, politely and in detail, and also introduced me to one of the brands I am interested in.
Thank you very much, I was satisfied, I wanted to come back to you for shopping, and I also hope you will have more great consultants like Olga A.!
:)
Question to the store management: couldn't the welcome points have been deducted as part of the 2 = 3 promotion? No one warned me in advance, I only chose the product in vain, the same girl at the checkout said that in this case the welcome points would not be deducted, i.e. I just wasted my time, I had to stop at one purchase instead of 3. I did not find such a restriction in the club card information on the website.
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1
February 15
I picked up the order, placed it on the website, it is interesting that some product is in one of the three stores and it is necessary to pick up only in the one where it is available. An order is not generated to be received in a single store. There weren't many people, I picked it up quickly, each order was accompanied by A4 documents in two copies, it's not very convenient to sign at the checkout. Why not make a receipt using a QR code. There are no free bags for packaging products, only for pennies. It's nice to make a purchase and have it packaged in a branded bag.
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January 2
I came to buy perfumes, they consulted me, it seems that the smell has not yet been revealed more or less, but I also liked others. I came home and put the bottle on. After a couple of weeks, I used it and realized that after opening it, there was a very different smell. I started to figure out what and how. As a result, the perfumes recommended by the sales consultant are women's! Not men's, not unisex, but women's!!! As a result, the money was thrown away!!! 450r. ($130). Support service "yes, yes, we understand you, we will call you back..."
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December 5, 2024
Don't set foot in this store anymore! Deception of consumers is 100%. Letual was in this store for the first time, before buying, she asked the seller clearly if the prices on the website and at the checkout were the same, and received an affirmative answer. At home, when I went to the site, filled out my profile, I found that the store had "heated up" a decent amount, that is, I overpaid by making a purchase. I called the hotline, they said they would get in touch, and I did not wait for an answer
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2
January 3
It's a great store, and now it's finally available in Minsk, not just in Russia. A large selection of Korean cosmetics, especially inisfree (cosmetics from the Korean island of Jeju)
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January 8
It's hard to find a worse place. The storefronts are a mess, the makeup testers are so dirty that it's unpleasant to even touch them. OPENED PACKAGES! How is that even possible? Where is the administration looking? Who wants to buy a gloss that has already been used?! There's not a single consultant in the room on a day off. I visited the store because they presented me with a certificate, but I was extremely disappointed that I couldn't refund its value.
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December 7, 2024
For such a store area, the organization and assortment are terrible. Perfume stands anywhere, there are almost no samples, if there are any, they are empty
There are no prices for decorative cosmetics, just empty cells. At the same time, the staff is just chatting. There is no organization. The assortment is pathetic. I do not recommend it
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1
September 8, 2024
A large, bright store. Convenient passages, there are places to disperse. A large selection of decorative and care cosmetics and perfumes. Polite, unobtrusive staff.
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1
September 22, 2024
I am writing a review to the administrator Olga, the girl did not inform me that I could open the card at the moment and thereby forced me to buy more expensive goods. To my indignation, there was no explanation why she decided to sell the product at full price, although it would be possible to be a customer-oriented seller. I think this is unacceptable, especially for the seller, in the status of an administrator.
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2
1
November 17, 2024
I placed an order through IM with pickup from this store, after registration and payment, an employee of m-na called me back (if I'm not mistaken, Karina) and notified me that 1 product from the order was purchased, the 2nd product did not meet the requirements (the integrity of the package was violated). To my question, how can they solve this problem so that the client is satisfied, they answered me, in no way! According to the principle - if you want such a product, go yourself and buy it or place an order again (and the fact that your money is stuck for 5-7 days and you need to wait for their return is nonsense!).
The result of the product is not paid, there is no money, the store employee allowed himself to talk to the customer in such a way that I was taken aback!
Under no circumstances will I visit any more stores of this chain, including THEM. I was happy to delete my account with them and I will not recommend this network to anyone from my friends and acquaintances!
P.S. The customer assistance hotline does not work! Don't even try to call, they won't help you solve the problem!
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3
December 10, 2024
I bought mascara in this store, there was a brush in front of the mascara, which suited me, I took the mascara, paid, left the store and opened the mascara, the brush did not match the one standing in front of the mascara. I decided to go back and change the mascara, as this is a discrepancy between the products declared by the store. The director replied to me that the carcass was not being returned, arguing that I had to ask the consultant and that she would not be able to sell the opened mascara (attention, most of the goods in the store are opened. In that case , let them take them off the shelves) . According to the law on consumer protection, the retail chain must exchange the goods or return the funds, since the goods do not match the declared one, as well as misleading the consumer. I was dissatisfied with this service.
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1
December 14, 2024
Consultants do not advise, but only click. I also want to note that all the samples are very dirty, most of them do not have prices for the products presented.
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September 14, 2024
A much better store than on Druzhnaya. I would even say that it is bigger. A good selection of cosmetics from interesting brands. There are a lot of testers. I advise you to visit.
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1
February 24
Perfume store . Prices are the same as in Moscow
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October 31, 2024
Many price tags are not above those goods, you have to compare them by barcode. Although even a product that is conditionally 7.5 rubles at the checkout breaks through as 8.4. The whole impression is spoiled
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1
March 3
Terrible service from the consultation area
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