Ice rink
Directions
Gandliova-zabawlialny komplieks Trynici
52 m
Information verified by owner
39 reviews
January 12
We bought a ticket online, couldn't get in at the chosen time, called in advance, got to the employee (young man) of the Trinity rink, said that it was impossible to come and clarified the terms of the refund, the young man said verbatim "for a refund and you need to come to the rink, write an application today or tomorrow deadline to write an application for a refund," we clarified everything and decided to come tomorrow. In the morning, we decided to call again and clarify who the application should be written by (the person who paid would not be able to arrive in the morning), we also got to the young man by phone, but, as he explained, from another shift. He immediately said that the refund is carried out an hour before the start of the session (it says on the website) and there is no way to refund the money. I clarified the moment to the specialist that other information was announced yesterday at the same phone number with your employee, which he continued to refer to the website and information about the refund on it. We explained that we had called yesterday specifically to clarify all the information about the refund and we had been told completely different return conditions that we had hoped for. Next, the employee handed the phone to the administrator, who, without giving anything to say, poked the site and up-to-date information about the refund.
The first question is: it is not always convenient for a person to visit a website and search for information there. Do you have a contact phone number (you can quickly resolve the issue with a call) where you can contact your organization and employees, so why don't they have information about refunds?
The second question is: why do you send people to the website to read the information and not let them explain the situation? You have a phone number listed, you are an employee of the organization, and you, like no one else, are obligated to inform and answer questions efficiently and reliably. I repeat, it's not always possible to spend 5 minutes searching for information on the site, it's easier for me to call and clarify everything live.
The third question (wish): inform ALL employees (especially those who answer the phone) about all possible questions regarding the specifics of your work, so that, if necessary, they can quickly get advice by phone, they can answer all questions efficiently and then there will be no misinformation.
See original · Русский
July 15, 2024
If you like the cool wind of ice, modern music, the feeling of the blades of skates cutting the surface of ice. Then here you are!
Great ice, always friendly, staff!
They will show you everything, tell you, and, if necessary, teach you! Only here, for the fact that you went skating, they will tell you, thank you, and they also have fragrant coffee!
Because Ice Trinity is the best!
See original · Русский
1
February 12
A good place to relax with family and friends. The only drawback is that the storage locations are not very convenient to use.
See original · Русский