I join the authors of all negative reviews, I order 2-3 deliveries per month and have not received normal delivery once in 7 months: the product is canceled citing its absence.the replacement is not agreed.they replace themselves with anything.when assembling, very inattentive people use potatoes instead of onions. On many packages, neither the weight of the goods is indicated.neither its cost, I am a physically ill person.I can barely move around the room.I don't go out on the street and have to use delivery services, But after such a service, there are only tears, is it really impossible to restore order? Or don't you care?Apparently so.because despite the complaints of customers .everything remains unchanged And the brand of the company must be kept!
Order pickers work terribly, it's not clear where they're looking at at all. Every time you order some kind of jambs. I ordered apple purees and brought a "fruit salad". And my child doesn't eat them. I ordered pickled tomatoes, and tomato paste was brought. I ordered spaghetti number 5, brought number 13. I ordered dumplings with potatoes, brought them with meat (and I haven't eaten it for many years). I ordered one dezik, brought another one. Kapets is simple. The support service always responds and resolves whenever possible. But if the collectors work carefully, then there will be fewer complaints. It seems that the only option is to stand with the courier and check all positions with the order.
The site is hanging and inconvenient. There is not even a banal sorting. The accounting system for goods is very poor. During checkout, it turns out that a quarter of the products are out of stock. After registration, another quarter - the operator calls or you can specify an alternative in advance in the settings. And then they make mistakes when replacing - in my case, they mixed up dairy products. Call center operators speak quickly and unintelligibly. And most importantly, the amount in the receipt and in the personal account do not match. Speaking of numbers, the check is unclear. Where is the amount, where is the quantity of the product, where is the total. The only plus is that it was delivered more or less quickly. In general, I did not like the service
There has never been a point-by-point replacement of goods without confirmation, for example, in previous orders, waffles with Yashkino with cherry jam were silently replaced with waffles with boiled condensed milk. Is it not allowed that the buyer does not need such a filling, he does not use it?
In the last order, the Marshmallow Crafts Jumbo position was replaced by Cables. The product is purchased for certain purposes, and this option is not suitable. There was no call.
Avacado is large: in fact, no more than average.
One order was delivered in the evening, and the chilled chicken was "due" on the same date, that is, in fact, the product was on the verge of spoilage.
But after the story with Brie Cheese produced by the President, an understanding has been formed that the consumer does not really care.
A good cut of Brie cheese has a delicate light yellow tint, the product was brought in an obscene form, the dark yellow crust is weathered. This is disrespectful to the consumer. Such a product is removed from the showcase and cut off by the store, not by the buyer. The expiration date has nothing to do with the fact that the store incorrectly stores the trimmed product. Cheese is supplied from the factory in pancakes, and changes storage properties when cut. The photo clearly shows that the cheese is very weathered.
I attach photos from the Internet of how the product is manufactured so that consumers understand that the cheese is cut in the store and it is important to understand that it was stored correctly.
The service is provided by you, so the evaluation is for you, not just the store. Don't tell us that the store will tell us the same thing. The store sells weathered goods, and it doesn't matter who says so. The store refused to exchange the goods, because "everyone is like that on our counter," which means all the cheese is sold in an obscene form. LeBazar chose not to stand up for his client.
The service is disgusting. My delivery was delayed for 2 hours, despite my calls to the Call Center, where they promised to solve everything and speed it up. I definitely do not recommend it.