Laguna Mebelnaya fabrika Up
34 reviews
December 8
I'll give you one star and you're unworthy. They do not produce high-quality products. I bought a Polermo NEW sofa bed, the armrest began to deviate, went to their Ami-Mebel store, wrote a statement, later called back from the product quality department of the Laguna trading house and asked to make a video and send it to Viber. Later, the refusal came. Regarding the stated disadvantage, it is not a defect and has an acquired character, and is acquired in nature and is associated with improper operation, namely exceeding the permissible load, i.e. their products do not withstand a head with a pillow. I do not advise buying their furniture of inadequate quality.
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October 29
I ordered and paid 100% of the amount for the closet and 25p.delivery 15.10.2024 17.10.SMS arrived, completed and delivered to the courier!!!!!. Today is 29.10.24, but there is NO product and the courier does not inform about the delivery date. It is not known where the goods are transported!!! Terrible service!!!!! I didn't get any results from my calls to the site's hotline. One says one thing, the other says another. I am very dissatisfied with the service and will no longer order goods through the online store and not only!!!! Delivery in Belarus takes 11 days!!!.Horror. The main thing is to pay IMMEDIATELY😡
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July 1
I ordered 3 beds, made a 100% surcharge. Ordered 11.06.2024 today 1.07.2024. They promised that in 15 days they would pay a 100% surcharge. As a result, 2 beds passed on time, but the third one disappeared, it is not there and for a week now they tell me that it's about, it's about. I'm shocked. Three children are sleeping on the floor. It's generally like. You can't get through there. We don't know anything in the store, the factory is overloaded. It's like. 2 beds came, and the trait as it was lost on the way.
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July 8
I bought Stephanie's cabinet furniture. The quality is good. There are no complaints about the assembly.
Only during transportation were the cabinet canvases damaged. But the replacement was quick, which made me very happy.
I am grateful for the release of beautiful, functional and relatively inexpensive furniture.
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July 18
We bought a chest of drawers for the children's room.
After unpacking, it turned out that the entire chest of drawers was in terrible condition.
It's all scratched, broken, swollen, and even smeared with paint.
I'm putting production at zero. Maximum disrespect for the consumer.
I do not recommend buying!
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June 20
Terrible service! Think about it before you order something. According to the preliminary conversation, it took 15 days to expect delivery. We took the prepayment! But there is a clause in the contract that unilaterally may increase the delivery time! Be careful! The bed arrived 3 weeks later, but there is still no mattress. Although we ordered a combo promotion! And now we have to wait for an indefinite period for the mattress to appear.
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February 17
We ordered 2 children's beds on 24.01 , made a 100 percent payment,the contract states, with 100 percent payment, the production time is 15 days, 26 days have passed, there are no beds, I called and asked when they would finally arrive, they said that under force majeure circumstances 60 days, the question was, why would I pay for everything at onceIf you wait 2 months ?
I call the store where the furniture was ordered, they replied that one was brought a long time ago, there is no second one, how can one bed be sent by delivery, and the second has not yet been made?
Or is the car refueling with air?
This store is as frustrating as possible, I still have no doubt that the wrong color will be brought or something will be missing
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November 24, 2023
Nothing good can be said. We ordered a Boss baby bed with a mattress on 23.10.23. In advance in connection with the move. As a result, the order was delivered a month later, on 21.11. The child slept for 2 weeks at random. But that's not all. The bed was equipped with a mattress base 20 cm shorter than the sleeping place! in the call center, they tried to explain to me that this is the way it should be! there is a beautiful picture on the website, the base for the mattress is drawn entirely under the sleeping place, in the instructions the base for the mattress is drawn entirely under the sleeping place. I.e. if the base for the mattress is 90 by 200 cm in size is drawn everywhere, but in fact 80 by 180 comes and this is how it should be, replace the pictures in the instructions and on the website and don't mislead people.
I'm writing a complaint. How long now to wait for a normal base under the mattress? a year old. Judging by the reviews of other buyers, the problem is big and by February we will complete the crib after all.
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3
April 16
I ordered a closet, paid an advance.Two weeks later I came that the closet was being made, I need to wait a little. And a week later I get a call that I'm sorry, the cabinet has been discontinued.As I understand it, if you accepted the order and took an advance payment, then kindly place an order.And I came to the store and called, there's no point.
Dear management, is it really pleasant for you to listen and lose customers?
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January 31
Non-compliance with the contract shocked!!
The order on November 20, 2023 for
the Eliza Gold bed, with prepayment!!200 br. And the factory's obligation to fulfill the order within 14 days, up to a maximum of 60- IS NOT FULFILLED.
Serve in the Household.The trial is troublesome.
We need a bed, not squabbles!!!
Today is 71 days since the order.
FIGURE IT OUT!!!!!
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October 27, 2023
The star should not be set. I ordered a bed and a mattress for a child in Orsha. 02.10 23 promised to deliver within 15 working days. Today 27 10 23. The attempt to take his bed was unsuccessful. I called 3 phones, even on the hotline phone. And only there they answered me with a smile. That you read the contract for 60 days. You what.? And what the sellers in the store do not report about it. Would I really have agreed to wait 60 days. Horror!!!!!!! Order furniture 3 months in advance. Disgusting.
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February 2, 2023
Excellent furniture, beautiful at affordable prices. I was very pleased with the delivery, as I urgently needed a bed with a mattress. They said they would bring it the next day. While they were making out, the seller called and said that they could bring it today. As a result, the bed was brought to me after 2 hours and lifted. Other analogues with a lifting mechanism are 10-15 thousand more expensive.
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2
December 10, 2023
Extremely negatively, the order was placed on November 12, 2023 in the city of Ivatsevichi, the sofa is still being transported, and it is unknown when it will arrive, it is like in a warehouse in Baranovichi. They refer to a clause in the contract. I'm not going to buy anything else from this company, the score is zero.
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1
December 24, 2022
Terrible, disgusting, unacceptable disorganization, disregard. Point:
On 10.12.2022, I ordered an armchair-bed and a chair in the online store, and immediately paid.
It does not concern a specific store, but the entire ami as a whole.
12/23/2022 call (almost two weeks later!!!). We will bring it on 12/24/2022 from 13 to 17. Agreed. I'm waiting.
12/24/2022 call at 15.21 - nope, we won't bring it, a marriage has been discovered. Wait for God knows how long.
Are you serious? Is this a spaceship or a hadron collider? How long can I wait?
Conclusion:
Don't mess with them, it's more expensive for yourself. Look for an alternative option. Don't waste your time.
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February 1
There is no quality! I think no one checks this furniture for quality - in a word, money thrown away
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December 29, 2022
The order has not been completed, the prepayment has been made, the quality leaves much to be desired. The attitude in the store is normal, but the execution of the order is in .... Maybe it's time for the authorities and the consumer society to take up this enterprise.
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3
December 13, 2021
Good afternoon, so we decided to buy a sofa and were shocked that it arrived, firewood arrived in the truest sense of the word, how can such products be transported to the buyer, no one monitors the quality at all, they got it, packed it, sent it, yes, I spent time went to the store wrote a statement, attached all the photos that arrived, and There is silence in response. I understand that you need to talk to this company in a different way, I attach a photo so as not to be unfounded.It remains to contact the consumer protection Society to somehow solve this problem
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December 29, 2021
It 's too early to judge the quality of the furniture , we just bought it . The adhesive tape between the sofa cushions and the frame does not match. I called the store , they said we couldn 't help on the phone , but they would be able to arrive in 2 weeks . I asked the factory for advice , and they sent me to the store. It's called finishing up a little bit by yourself …
There are no questions about the appearance . A solid three .
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June 7, 2020
Terrible company!!!!
Ordered 2 sofas, paid. I am waiting for delivery, they call me, they say that it will cost 25 rubles to BRING sofas!!!! And to take the elevator - 40 rubles!!!! In total, for the delivery of 65 rubles, have you already??? A loader in Minsk costs 7 rubles for 1 hour, did you take these prices from the sky???? Or do your movers put them in their pockets!??? I asked your employee to call the boss, he was so rude to me in response, an elderly man!!!
So do you communicate with customers???
All this happened today on 06/07/2020, at 14:00-14:20 .
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January 1, 2022
Guys, do not go there to work, and if you go, then ask for the 4th Object there the most adequate and best bosses! Who keeps his promises, well, Maria Ivanovna did it like in Europe!
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November 11, 2018
In 2013, he bought leather upholstered furniture from the Laguna furniture factory. After 2.5 years, the skin began to crack and climb. It was not possible to return the furniture under warranty because the manufacturer's branches were closed in our city. The furniture turned out to be of poor quality. I do not recommend furniture from this manufacturer.
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June 19, 2020
A good product for a good price. Thanks to the company!
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February 16, 2021
Slow delivery, no product availability in stores
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March 31, 2019
The furniture is hyped, but it's not worth it. The outwardly beautiful facade hides clumsy work. The opinion of many buyers
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November 7, 2020
Normal and affordable furniture
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April 15, 2021
My favorite job
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May 30, 2020
A lot of furniture is at home. Paco didn't break anything.
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December 14, 2019
Without the workers, there would be no factory, why are they so disliked there?
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February 9, 2019
The lagoon is not far from the dairy plant, but the smoke from the chimney is black, I do not know what it is
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February 6, 2020
A lot of hack work.and the covers don't match the mattresses.
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October 31, 2020
Excellent furniture
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April 14, 2020
The furniture is normal for your money
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March 29, 2021
So-so
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October 8, 2019
Great furniture
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