Lada
88 reviews
January 29
We would like to express our deep gratitude to manager Karpov Diniel for the high professionalism of his work, friendliness, and benevolence.He helped us not only with choosing a car, but also supported us with the purchase (since this is the first major purchase).He advised us on all the issues we were interested in , even outside of business hours .Without delays and long waits, we bought a car in one day. Thank you very much for your courtesy and responsiveness.We wish you success in your work and career growth!Sincerely, Olga and Maxim.
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March 4
The staff is very polite, they will help you, show you and explain. Special thanks to the sales specialist Ekaterina T. for the correct selection of cars and the master receptionist Andrey B. for recommendations for service.
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January 22
GOOD DAY TO ALL!!! I visited the LADA SERVICE yesterday. One name. The acceptance masters are not competent in some matters. People are not guided by the time they have to wait for the work to be completed. It says one thing on the phone, but it's completely different on the spot. Oil and filter replacement (for a fee) 5 hours. A GUARANTEE is something. The warranty service procedure is explained by the masters in different ways, and it took 3 days to replace an insignificant spare part (the alternator belt tensioner roller), and the interval between diagnosis and installation of the roller was more than a month. If the problem is more serious (a friend changed the wiring harness of the stove)- 2 months. And they didn't do it to the end. The staff's answers to specific questions sometimes just cause laughter. At best, they refer to remson and a large number of warranty documentation (4 pages). And AVTOVAZ is to blame for everything. Therefore, once I come across these questions, I don't want to anymore.
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December 9, 2024
Salon 4+, level of service - from the manager - extra class (Irina Bobrova - you are super) waiting time for approval from Minsk - as an answer from space - guys, if you have opened salons in the regions - take the trouble to let customers go in an hour (at least), and not in 4 hours. PTS is a separate issue - we have been waiting for more than a week. Irina Bobrova took over all our negativity - thank you for your patience and friendliness. A separate request to the head to take hold of his HEAD. You catch all the negative customers for waiting for approval - why do you pickle customers like that?
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October 13, 2024
A good car dealership, everything is clear and fast, then you can also quickly go through, everything will be explained if you need to finish or change something, only the waiting area is missing, a couple of sofas and that's it, you can't even take coffee, only tea and then water is gaining from the boiler
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November 30, 2024
I bought a car in the salon, well, it took a very long time. Angelica Tustova has been working with me all this time. CLEVER GIRL!!!!!! Thanks to her. She solved everything quickly, answered questions professionally.
I ask the management to encourage this employee and not only with words!!!!!
Thanks again!!!
I am very happy with the car!!!
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August 30, 2024
In their service - only if the promotion. Prices are x1.5-2 times the average for the city, there are practically no spare parts available, there is only somewhere in a warehouse in Minsk, but the delivery time is from 1 week to 1 month. Recording for maintenance is a separate song: I signed up for diagnostics at a specific time, as a result, I waited 2 hours from the appointed time, my car was still standing without entering the box, I had to go to another place. 3 stars is only for the manager who tried to smooth the work of the "service". Actually, 1 star, and that's too much.
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March 3
We bought a car there. The service is good, the administrators and managers do their job well. However, sometimes it passes very slowly. For example, Maintenance takes 4 hours, the place of the agreed 2 hours. We handed over the car for repair, we did it well, but it went beyond the insurance limit. But the car was returned on time.
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March 9, 2024
A very good service center. I bought and maintain a car here. I would like to express my gratitude to Artemy Konstantinov, an excellent specialist, polite,treats his work with high quality, listens carefully and advises the most optimal maintenance.
I am very satisfied with the performance of the work.
I recommend.
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January 19
The center is not big, there are three cars inside. The consultants are friendly, the advertisement about the fact that Lada can be taken without an initial payment of 300 rubles per month is a lie. Ordinary loans with high interest rates.
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January 19
The staff is qualified. The approach to clients is attentive.
It is comfortable to be in the center.
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January 11
A standard car dealership. All well done, they work, they try within the framework of their job descriptions- no more. But still, it's more comfortable to buy a car there than on the secondary market.
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July 13, 2024
I bought a car in 2024.I would like to mention a good manager, Angelica Tustova.She is very attentive to the client, takes a responsible approach to her work.You can solve questions about the car, even after purchase.I recommend.
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December 10, 2024
Very long service. They keep the guarantee. But quality has a right to suspect. The car is washed now and then.
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October 2, 2024
Friendly staff, there is a children's area, coffee, water.
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June 24, 2024
Managers do not know the configuration of their cars, they cannot answer more than one question to find out some information from them, they assemble a council of two or three people to answer your question. In general, I do not know how Lada cars are, but the managers disappointed ...
But with the Chinese everything is normal there, and they will tell and show) in short, I came for Lada, left in Chinese))
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September 19, 2023
Excellent car service, where the best specialists in their field work. This is a place with modern equipment and respectful attitude towards customers. I was preparing for those here. I examined my lada grant and was very pleased. I recommend.
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January 25, 2024
Good afternoon. Lada Granta 2023. The first time I turned to the 2nd thousand, all 4 candles flew, burst the same way, obviously a factory defect, they did not even wear a servicer, the manager "specialist" said that it was not a warranty case. It's more fun then. After a couple of months, I drove to the-1, even the car was not washed properly, although they took off decent money (the disks are all dirty). After that, I arrived a month later, the rear shock absorber rattled. I arrived at the specified time. The manager said that the car will be returned within 2 hours at most. They returned it after 4, and drove it into the box after one and a half. Then why set a time???? But that's not the main thing either. They returned the car with the words that everything should be as it should be. Attempts to summon a foreman or mechanic were initially unsuccessful. The manager suggested that I test the car on the road with him. They rolled, rumbling. I asked to show how they tested the suspension, it turns out they are "testing" by running around the yard of the salon. The mechanic came out, shrugged his shoulders, said everything was fine. I had to take the jack in front of the salon visitors!!!! jack up the car and demonstrate the knock. After that, the "circus" was driven onto the car lift and demonstrated manually!!! checking the suspension. As a result, they shot a video, but they did not agree with the claim. After that, they called from the head office and asked if they had offered me a test drive while I was waiting in the car salon. What can I say if they didn't even find water and cups for customers, they laid out tea bags so that they chewed dry, probably. The competence of the mechanic and his subordinates does not raise questions, but outrage.
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March 13, 2023
I always make my own Nissan. What to say. Expensive, but high quality. There are never any questions with auto parts, everything is always in stock and original. The price is high, but, for example, there is a 4-month installment plan on the Purchase Card, which is acceptable. The guys are polite, they don't push too much, everything is reasonable - an engineer by training and I can understand if they are lying.
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October 25, 2023
I took a car there in 19, I liked everything) The staff is very polite, the delivery of the car was at a height, although they forgot to connect the radio, they had to return for revision on a 4 km car run, but these are the little things of life))))))
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August 17, 2024
The staff is friendly, fast service, everything is prompt.
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August 28, 2024
Cozy atmosphere, pleasant communication. It's a pity there is no body repair
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October 24, 2024
I bought a car, I liked everything very much, the polite managers told me everything and showed me
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August 22, 2024
Renault cars were also sold here, and are now being serviced. But very expensive!
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January 15, 2024
Nice interior. The choice is between a white vesta with nothing and a white grant with something. And this is for some obscure price tag. Even gouache paint of other colors is not offered as a temporary solution as a gift. Plak
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July 27, 2022
We bought a car 3 years ago. So then for us to buy a car, they were very polite to us. Now everything leaves much to be desired. We drove the car several times to watch it under warranty, because after the rain it creaked in a real way. But every time they gave it to us and said that everything was fine. And here, when the air conditioner broke down (and we almost didn't use it and it took less than 3 years of operation), the time to inspect the car and wait for a verdict on it was very long. So we had to leave her in the center 2 more times to no avail. As a result, they said that they would call within 10 days (they would bring the part), but instead of 10, we waited about 20 days...As a result, we drove through all the heat with the child in the car with the windows open, and the story is still going on...very unpleasant
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April 27, 2022
I leased a car in 2021. Lada's consultant Yuri told everything in detail and moreover, it is still possible to solve all issues with him. It's great that you are not abandoned after the purchase, but are advised on current issues. I issued through the Asset-rent leasing company. Everything is without problems, we have prepared all the necessary documents (there are quite a few of them), monthly payments according to the schedule, it is possible to repay the lease ahead of schedule (no earlier than 1 year). The documents for re-registration were sent within a week. As a result, it turned out that the car has risen in price by more than 50% in 1 year....taking into account the price increase, but the overpayment was much cheaper. So, in my case, it was more profitable to lease than to save money for a year. Thanks to Yuri Moskalev, a consultant, and Alyona, a consultant at the leasing company. Prosperity to you.
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March 8
I use a service station, reasonable prices
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September 20, 2021
Positive:
- relatively convenient location.
- a modern pavilion.
- beautiful girls at the information desk.
Minuses:
- a limited number of available models and configurations, both for inspection in the cabin and for purchase. There are dealer networks with more choices and lower prices. But not in Vitebsk.
- there is not a test drive for all models, you need to specify in advance. For example, there is no test drive on the Grant, which is very bad, because there is obviously a demand for it.
- it seems that there is only 1 sales manager in the pavilion at a time (not counting his boss), so sometimes you have to wait your turn for a consultation.
- the managers, according to them, have no information about the timing and content of future deliveries of new cars (it is not clear whether it is worth waiting for a car of the desired color or configuration, for example).
- the cost of accessories, spare parts and services is comparable to the cost of much more expensive brands. For example, in order for the budget Lada Grant to be fully ready to go on the road, you need to pay one and a half thousand more.
- the trade-in is not full-fledged, it is limited by the age of the client's car, which is very critical for potential buyers of AVTOVAZ.
- for more than a week of the process of buying a car, our manager's mobile phone (from his business card) has never been available.
- you ask for more information about the car, its features, advantages and operation yourself than you get from the manager (guys, kamon, sell the goods, work!)
- payment for a new car is made not in the salon (as with other dealers in my memory), but in bank branches in other areas of the city.
- cars get more expensive faster than you manage to sign a contract (although this is not the fault of a particular salon).
- the information desk seems to be needed only for beauty.
- subsequently, an unpleasant situation arose, which I consider disrespectful to the client and (presumably) negligence, which was the reason for this review. More on this below.
I have experience buying several new cars from different dealers of European brands. This time it was necessary to help a 75-year-old relative from the countryside in buying a new Grant. The impressions of the purchase process itself are described in pros/cons. A few days after the purchase, a relative received a call from the dealer: allegedly, in the process of paying for the car, we did not pay a commission to the bank in the amount of 10 rubles. And that it should be paid extra, otherwise "the manager will have problems." And that none other than the client himself is guilty of allegedly "non-payment" of this commission. Thus, a 75-year-old man who lives 70 km from Vitebsk and does not own any Internet banking had to come to Vitebsk again to transfer these unfortunate 10 rubles to the dealer.
In this regard, I have counter questions for the salon:
- the commission for the service is paid directly by the client directly to the bank. What does a car dealership have to do with it?
- the car payment operation could not take place without paying this very commission at the bank's cash desk, which the cashier informed the client about in the first place. Therefore, either the commission was paid by the client after all, or the cashier made a mistake by not counting it.
- if the commission was still not paid, then why (according to the information from the manager) should the client now transfer this amount to the address of the salon, and not the bank?
As a result, a distressed relative contacted me about this issue, considering himself really guilty. I helped him with the electronic transfer of 10 rubles to the account of the salon, paying the transfer fee myself. Otherwise, he really would have gone to Vitebsk for this...
it's not about some 10 rubles, to hell with them. I believe that in this story, the car dealership not only behaved dishonestly towards an elderly customer with obvious disabilities, but also not quite legitimately. The deal has been closed for a long time, and if one of the specialists conducting the transaction missed something in its process, then it is he who is to blame, not the client. The client should be clearly guided by the transaction, and not caught up later... If the cashier missed it, then the cashier is to blame, if the manager, then the manager. Let him take these pennies out of his pocket and put them down - the price of his own mistake is small, and even more so the prestige of the organization in working with the client. And the direct accusation of the client in the blue eye is a complete trash and absurd, if not cynicism. That's what really angered me and spoiled the generally neutral impression of the deal. If I were the director of the salon, I would call and personally apologize to the client for the moral (and perhaps material) damage, most likely due to the inattention of his employees.
With respect.
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July 26, 2024
There are no enjoy and techno configurations at all, bring cars in normal configurations! I understand that there are taxis that will take out everything cheap, but there are people who want to ride in comfort and are willing to pay money for it. I've been waiting since winter!
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March 24, 2023
Accepting cars after these unfortunate masters (I really want to express myself obscenely) Look, look carefully. We changed the rear view camera. The camera is standing and working, but the sediment on the crooked hands remained - the plastic of the trunk was scratched. Someone will say a trifle, but not on the offdealer. This is not acceptable. They take a lot of money, but they do worse work than garage workers!
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December 21, 2022
If you want to waste money and your personal time in vain!!! Then you should go to the dealer in Vitebsk on Gagarin 169!!!! Specialist in " if you can call him that, Artemy Konstantinov Ruslanovich is not competent in matters at all!!! There is nothing to say about the masters performing diagnostics at all) you leave the car for 4 days at the dealer, they assure you that the problem has been solved)We haven't done anything and haven't decided on the word at ALL!!! You dumb liars!!!!
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January 28, 2024
They are very attentive to the client. The staff is polite. Thanks!
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October 11, 2024
Passable.They know how to work!!!!
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January 21, 2022
I applied to this salon in January 2022.A week later, he became the proud owner of a new car.I would like to note the high level of service and responsiveness to customers.I would especially like to thank Artem Gerasimchuk, a sales specialist, who throughout the entire time of registration, constantly reported on all stages of our transaction, competently and amiably answered all questions.
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October 18, 2023
There are few specialists. They don't tell everything the client needs to know. They work in the interests of the bank.
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February 9, 2021
Excellent car dealership, very cool service. I bought Vesta in 2017, then this salon did not exist yet. But with his appearance, they serve only there. The warranty on the car has already ended, but I prefer this center to drive through garages and semi-legal service stations. Moreover, there is a discount program for regular customers and a 10% discount when servicing a car that has run out of warranty.
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5
September 1, 2024
Good specialists!!!
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July 9, 2022
Good service,excellent quality,good craftsmen.The cost is acceptable.I am satisfied with your service.It's too bad that there are no spare parts.
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August 22, 2023
The problem with the gearbox of the Renault captur CVT was turned down, they can't do anything like that
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July 28, 2022
The official dealer of the Renault company. A good center. but it is located on the outskirts of the city. It's a long way to get.
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May 14, 2021
We visited it twice. Two times the impression is not wow. As they say, you won't get a second chance to make a first impression. The 2019 Lada Vesta cross 1.6 car was taken in May 2019, exactly one year later in May 2020, the car just turned off on the move, everything just went out in the car. The brake didn't work. Turning to the dealer, they said that some kind of battery fuse had burned out. It's okay, right? It all happened before the first one. Well, the problem was eliminated by replacing the fuse, which they themselves ran around the city looking for. The battery looks so scary if it went through a war (with a new car) and the answer is "normal" for everyone in different ways. And there's nothing wrong with that. That's how dealers respond.
The second case occurred in May 2021, exactly one year after the first case, after passing the dealer's check, an orange check lit up 1 week later. The car was taken away. The verdict is "error", we have fixed this error. Is it a serious mistake? In a new car? After THAT? Or maybe they did something wrong there? Or something is not being told. In general, the verdict is that there is nothing to be serviced by them and take care of the warranty, they still do not do anything there and apparently do not know how. Look for a good service station and be serviced there and the car will be safer. They take everyone for fools.
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September 4, 2022
It takes a very long time to complete the work, even those that take a minute. You will really sit for an hour in the salon, do not even hope for a quick solution to the problem
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August 11, 2021
I bought a travel field. I told the manager about the trailer in advance. It was not available at the time of purchase. It came two months later. I drove it to the installation and an hour later. BINGO. If you put a trailer on the Suite package, the control unit may fly. That is, they could supply and, under warranty, already change the block for their own. I realized from Urban's field that the guarantee is only in words and on paper. No one in this center will do anything under warranty. It's just a deception, and they charge 600-700r for a feasibility study when in any case it costs 200r.These buckets are given on credit for 10 years and after 3 years they rot. And 7 more years to pay. My advice to you is kind people. The first feasibility study and run from there. I bought Niva travel for 35 thousand(14th). You can't use a trailer for work. So now it's time for paminki. Good luck to everyone and think about this cool service center.
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July 1, 2021
After the car accident, I gave the car for repair (replacing the hood, they crushed it in the parking lot). I found out beforehand what they would do in 14 calendar days. The fourth week has started. There is no replacement car. The work involves long-distance travel and tool transportation. I suffer losses. There were problems with the purchase too. There were no comments on maintenance. I'm completing it. We couldn't do it in 4 weeks. Another replacement of the plastic linings on the rear arches was not carried out under warranty during the time that the car was waiting for them to depart. The service is disgusting. We have to wait at least another week. 5 weeks instead of the promised two.... It's good if 5. One star is a lot. The staff is not competent in many matters. They chalk anything off the head.
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January 2, 2022
A great car dealership. I bought a beauty for the family right on New Year's Eve on 12/30.21
Thanks a lot to Denis!
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January 27, 2022
There are no questions for the staff , they are not to blame that they have such an installation to make sure that people contact them with warranty problems as rarely as possible .
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February 15, 2022
I arrived by appointment, I was accepted on time, everyone told me what they would do, the car has been Lada Vesta for 5 years, the prices are reasonable.I recommend this salon to everyone.
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December 29, 2021
We bought a car there. Everything was arranged very quickly, by competent, polite consultants.
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May 27, 2021
Hello. I want to leave a review about the car dealership. When contacting, they always look for an excuse to talk themselves out, i.e. they do not want to eliminate shortcomings, referring to documents (allegedly prescribed by the manufacturer). But they take money and not small ones. The quality of the work is terrible and left a bad impression. I don't even have the desire to apply, it's disgusting. I do not advise anyone to go to this car dealership, but if you have a desire, go to another one.
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