I have ordered flowers here many times. They place an order very quickly and, most importantly, deliver it ON TIME. Very high-quality bouquets, always fresh flowers and beautiful decoration. The staff is pleasant and courteous. Very beautiful bouquets and the price-quality are appropriate. I recommend it to everyone, please your loved ones with beautiful and high-quality bouquets
I made an order for two bouquets on the website - it says they will call back in 15 minutes. So no one called. I called myself 10 times, on all the numbers. Silence. I wrote on Instagram - they answered briefly - they are working. And then it turned out that the prices were twice as high as on the site. But I did not dare to make an order - there is a high probability of the same disregard... Moreover, there were suckers, judging by the reviews. Pay says - aha - run - pay the hair back - then no bouquet, no answer. One! I ordered roses from dari - the guys always work there clearly.
It's a wonderful shop. The service is on the level. Always fresh flowers in different price categories. And what bouquets are collected... One is better than the other. Well done, keep it up.
The case when expectation and reality did not match.
I strongly do not recommend it.
Service 0, customer orientation? You haven't heard. If there is an opportunity to cash in on the client, florists will not miss this opportunity.
Even 1 star is a lot.
I was in the store 3 times, of which 2 times it feels like I came to the seller's house and I want something from him.He does not greet you, stands over his soul and waits for you to leave faster.I ask about the chrysanthemum, the answer is a small branch, a chamomile chrysanthemum is also small.She chose the branches herself, and when one of them caused me to suspect, they answered me- and what I will do now, I have already cut it (I repeat, the seller chose the branches herself and did not show them to me)
Tell me the amount to be paid, why? You need to do the math yourself.
I work in the service sector myself, and I don't understand how you can be so indifferent to your own customers.
Recently, all bouquets with "wild" roses. The bouquet in the photo is 1.5 days old. The first photo was taken 30 minutes after purchase, but it is already clear that the roses are not the first freshness
See original · Русский
К
Ксения Титова
Level 5 Local Expert
July 14
I tried to collect a bouquet there many times. I tried to call the delivery service - they never picked me up or called me back. I wrote on Instagram - they replied the next evening. I came personally, but there is no color to collect the bouquet. I asked them to assemble something approximate, they said choose colors, I say please offer something, I don't understand. The florist said he couldn't do anything. I understand everything, everything is loaded. But probably everything, I constantly took roses from them, I thought I'd better overpay, but I'll get at least some kind of service. Florists are rude. For prices 5* , for service 0 .
They don't respond to reviews at all, they don't care. Everyone knows that they have more or less prices and they will return to them anyway, which is why they think that probably the service can be disgusting, people will tolerate it.
Although, you know, I probably just didn't take bouquets from them above 100 rubles, so this is the attitude
The young man bought flowers, he doesn't really understand this, they smelled a bouquet of roses, they seemed to look more or less, but they were tired, they came home, unpacked the flowers, and there was sooo much tape, literally on every stem… The stems and leaves looked rotten, they were put in water, pruned properly, after a couple of hours several roses fell off ... This has never happened ... unpleasant
flowers that were lying on the floor for 8 rubles. for 1
pc. That's the respect I saw for those who pay them. It was stuffy, there were other fresh bouquets in the car and it was necessary to apologize to the relatives who were already waiting in the restaurant. These are not the gifts I ordered for them! And for my own money, my holiday was ruined for me and my loved ones, so I will return to this situation on a weekday. While I was looking at all this swinishness, I remembered that I always chose flowers there myself and packed them with me. And then I myself sent the delivery along with other gifts, so everything went fine. If I knew that such an attitude would be, I would not have ordered there, of course! But we will also discuss the non-issuance of the check and poor-quality service with competent people and see how these ladies will grimace then. Mom threw her flowers away. IT'S MOM and it was a holiday that was ruined. Give your moms bad gifts with the same faces as today.
Very non-customer-oriented employees. I am from Moscow myself, I wanted to order flowers with delivery, it is possible to pay only by transfer from a Russian bank card. They don't accept payment like that, they couldn't offer me anything in return, there were no solutions that could suit me. I will not recommend this place to anyone near Gomel
Спасибо за букет, делали на юбилей! ШИКАРНЫЙ!!! Стоял неделю точно. Я, кчтати, благодаря Ксении узнала что есть такой замечательный магазин с очень хорошими ценниками, где каждый мой букет делают с любовью и своевременно!
Очень довольна букетом😍
Заказывала для мамы, вся семья была в восторге) девушка, которая делала заказ, помогла с выбором, огромное спасибо , волшебница😇
Все испортили. За день заказала букет в коробке с доставкой , оговорили цветы, пакет для переноски и открытку. Доставка опоздала на 15 минут, мы опоздали на поздравление. Пакет, оказывается по словам продавца я только спросила сколько стоит, открытку не положили. Во время телефонного звонка не извинились ни за один из моментов. Ещё и цветы были не первой свежести, а зелень какая то изъеденная. Не рекомендую!
Сидит в тик токе, ведёт прямые эфиры, заказы не принимает! Ксения не умеет доброжелательно разговаривать с клиентами, грубое отношение.Не рекомендую!
Цветы вянут быстро.
Хороший цветной магазин, низкие цены и вежливые продавцы. Довольно удобное расположение (в центре рядом с универмагом). Цветы в последнее время беру только них!
I haven't seen such an antiservice for a long time. Called for 50 minutes. I wrote to direct / Viber / telegram specified in the instagram profile. But no one answered
Пришли за букетом, выбора не было хотя обещали, что будет поставка. Цветы были все гнилые и продавец пыталась мне всунуть это и очень сильно хамила. Никому не советую там покупать.
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Show business's response
Мышkа
Level 11 Local Expert
July 18
Disgusting attitude towards customers, the seller is always on the air, and we distract her. Roses are tired
Хороший ассортимент, демократичные цены, но не в день завоза мало что остаётся
Show business's response
Андрей
Level 5 Local Expert
September 4, 2023
Онлайн заказ через сайт не работает.
Ассортимент на сайте не актуален.
Вайбер не отвечает. Пообщался с магазином, для них, что у них так работает, это нормально. Они довольны.