One did not know how to demand payment for services, and the first ones, how to do their job, then wait forever, or better, on their advice, "call a private trader."
More competence and compliance with their positions. It is necessary to act according to the requirements of the Law, and not on your own. I think that their attitude to work is judged by the quality of their work. The hard workers at the KUP ZHRES are not bad specialists. It is necessary to be more helpful to ITRam ZHRES. My wish. I'll give you 4 points.