Terrible attitude towards customers. I wanted to order a bouquet delivery "for tomorrow". During the correspondence, after the bouquet was chosen by me, 1.5 hours before the end of working hours, I simply stopped responding in the messenger. The next day, more than 1.5 hours after the start of the store, I was told that they were ready to deliver the bouquet to the addressee, As they say, thank you, no longer necessary.
I do not recommend it!
If you want to spoil your mood, place an order in this store.
I ordered flowers for my mother on 03/08/2024 at 10 a.m. Flowers did not arrive for 5 hours, the store did not respond to calls or messages. As a result, I had to send my father to this store (I am in another city myself). In the store, the florist blinked, spread his hands that she did not know where the bouquet was, although she was informed of the order number. Perhaps the bouquet is at the courier (they did not give the courier's phone number, since they did not know which one), perhaps at another store. Who knows?) Look for your bouquet yourself) They naturally did not have a complaint book) (Spoiler: The complaint book travels with the head of Alyona's Nest, who is somewhere in another store). Is there one complaint book for two stores?))
Total: The store collects orders that it cannot handle, does not warn and does not get in touch in any way (sent my father to the store!). The organization is an extreme mess and short requests to understand them. To understand and forgive. I will not order anything else from them and I do not advise you.
I ordered flowers. We agreed on the delivery time for the morning around 10:00. It was delivered only at 18:30. The worst thing is that they didn't answer the phone. There was a brief response to the messages that the delivery was delayed. I understand everything, a holiday, a lot of orders, but what about customer orientation? There are no questions about colors. Fresh, beautiful, everything as agreed.
Will I order again? I think not.