We came to order takeaway rolls, the service of Karina's cashier (like that's her name on August 19th) is terrible. He takes an order from several people at once, does not listen to one and at the moment of ordering simply switches to another, and you just fall silent in the middle and then repeat everything again several times. I called the order 4-5 times, because the girl forgot how many squid I ordered 🥲
Of course, no one offered me chopsticks or any additions to the rolls. Fortunately, after such disgusting service, I decided to check what was in the box. And then it turned out that you buy the sticks separately and you have to ask for it yourself, no one will tell you that.
In general, the test of strength is still the same, we came here only because we were nearby
I give you 1 star, because you can't get less. The mood was no longer for rolls 😅
I ordered baked rolls, as a result, after 1.40 delivery they were brought cold, although in the last 5 times they were always brought warm. Well, it didn't upset me much, but when the sand began to creak on my teeth ...
Calling the institution, they asked me to send a photo (it's not clear why) after viewing the photo, they wrote: "Girl, we have nothing to do with sand in our production.
Vegetables are thoroughly washed and processed. Maybe
it's fried sesame seeds.
As an apology, we can offer a 15% discount on the next takeaway order."
I did not agree, I offered to provide discounts on delivery. I don't want to come there for an order because of their joints. To which they replied, it is possible, but the delivery is paid.
Customer orientation is at the highest level.
We have been ordering for 3 years and everything has always been fine.
If you want to test the strength of your stomach, you must come here! Not only did the waiting time for the courier exceed 2 hours, but also the tuna was put in the rolls not just rotten, but rotten so much that the vile ambergris immediately after opening the box hit the brains worse than surstreming, with all this it was not only pale, but also "crumbled" when trying to remove it from the Rolla. The rolls themselves are consistently microscopic in size, and, as always, they tried to cram all of them into one box. On a legitimate claim, after a call to the organization, they were informed that they did not intend to take the roll or return the money and "in such cases we give a 10 discount on pickup," before that they tried to convince that "tuna should be pale in color and have a specific smell." "Specific" in their understanding is probably the smell of rot. Spicy sauce is considered to be caviar with the addition of hot pepper, just as they believe that spicy should be red. In general, it remains a mystery how this eatery was allowed to spin rolls, so take care of your health, nerve cells and money, do not try your luck. The evening will certainly be ruined, and the resolution of the conflict is unlikely to bother them, because in their opinion the buyer is a complete idiot.