I ordered water earlier (by the way, I have been ordering it in Aquadonna for several years) today for tomorrow. Next, the order is shifted in this way: I upload it on Monday to Thursday, on Tuesday to Friday. If I can't on Friday, then next Monday. I have adjusted and order water in advance, while it is still in the cylinders. Another task was formed: we accepted the order, indicated the date, indicated the time from 12 to 15 days. And the whole day was wasted. Already at twenty minutes past four, I call the dispatcher today on October 14th and they safely hang up without listening to the rest. I'm sorry, I'm not explaining to you, at least someone is responsible for their words and actions. I'm not working right now and I feel sorry for my time anyway. And when I go to work, I won't be able to order water? And communication with clients in the form of stopping a conversation is exactly according to Dovlatov: rudeness is rudeness, impudence and impudence plus impunity. That's why, Wilimo, the dispatcher didn't even introduce herself. Promising for some people like a voice in the desert.
The staff is terrible. We ordered water, we have to bring it from 9 to 13. Since the driver usually calls 10 minutes before arriving, she went to the store in the courtyard of her house. The driver calls and says he's tired of knocking on my door, I asked him to wait 5 minutes, I'll be right there. I come home he's not there, I call the driver to ask where he is, he gave me a hard time and said it wasn't his problem, I should sit and wait for him, he doesn't have to wait. And this is not the first time. The dispatchers are working fine.
The water is normal, but not of the best quality for the money, there are much better deliveries. But the worst thing is the staff! One man is thin and good, and the other older is terrible. He is terribly rude, rude, instructs, missed the call- he yelled, and even tried to bring it before the Aquadonna opens at all. Just terrible. One of the disadvantages is that you need to order in advance and adjust when the water has not run out yet, because delivery is always 2-3 days from the moment of the call.
The staff is terrible, the service is terrible. It is not possible to order water, you have to wait for weeks. Water carriers are a separate kind of art, the deliveryman called, said that he would be in 5 minutes, then called back and said that they were transferred to orders in another area and that they had to re-order water again, after the proceedings, the dispatcher called back and said that they called the customer several times, the customer did not pick up the phone and they left. The staff is blatantly lying.
The water is good, the guys are polite drivers, there is a way to order without calling. That's all the advantages.
Cons - you order for one day and the time until which you can wait, put another day and the time at which I can't pick up the water. I write that I cannot pick up at this time, the administrator's answer is that the driver will not be able to arrive earlier. As a result, the driver arrived 1.5 hours later from the appointed time by the dispatcher. The delivery was very spoiled.
He asked me to call 20 minutes before arrival. No one called both times.
Previously, the guys were delivered on time, although even then there was a question of what to expect all day. But at least on the same day.
At the moment, the worst delivery is in Donetsk.
A week ago, I bought 10 liters of water at a kiosk, and today I found a lime plaque on the bottom in the kettle, white flakes in the sediment and a film on top. And the water tasted different from the usual one. It's an outrage! Either the filters are old, or the tank in the kiosk is dirty. Aquadona, have a conscience.
Terrible service. I ordered water, they said they would bring it the next day before one o'clock. At 13-30 they said that the driver was in another area, he would be in an hour. As a result, at 6 pm, the driver said he would be there by 7. The water was never brought to me. The next day in the morning, the dispatcher called back and said that they would be brought within an hour. An hour and a half later I call, they say that the driver came, did not get through (I left both the phone number and the intercom number), not a single call on the phone, no one called the intercom either, as a result, the dispatcher says well, we can bring tomorrow. I've been sitting tied to the house for two days and as a result I was left without water.
On October 15, I ordered water with a pump. 16.10. brought. the pump worked while the cylinder was full.when there were about 6 liters left, the pump began to pump air.I listed the 1080p aquadone for an electric pump. 16.10.brought without charging. charging is not included, and the pump does not work without it. the deliveryman, releasing the balloon, splashed the rest of the water on the floor, trampled on dirty shoes and left.dispatchers defending the "honor of the uniform" are rude, they are not allowed to the management and hang up.
The water is delicious, but the staff began to work very poorly. When ordering, I specify the delivery time, the driver calls and rudely declares that his working day is over and at 15:00 he will leave, he is not going to wait for me. The company deteriorated, I had to part.
They promised to bring water before lunch, I have to work at 14-30, it is impossible to get through to the dispatcher, they stupidly do not pick up the phone. But how to raise the price tag, so you are the first
I ordered the delivery. They said they would bring it the next day in the afternoon.
The time was approaching 17.00 - I was typing. Dispatcher: I'll find out, I'll call you back.
20 minutes pass and no one calls back. I'm calling myself.
Dispatcher: it will be tomorrow.
I: Why did it happen?
Dispatcher: The water is out.
Me: Why didn't you warn me, didn't you call?
Dispatcher: There are a lot of calls, I'm alone, I don't have time.
In general, I refused the order - I can't sit and wait for them. Wait for water to be brought to me or not, wait for a call back or not.
The water is good, I have been ordering for more than 5 years.
The only disadvantage is that there are interruptions in delivery, it is not always possible to deliver water quickly.
I made an order yesterday. I said it was my first time ordering. The order was accepted. Pump, 2 cans of water. They said it would be delivered the next day in the morning. They didn't bring it. They didn't call. I called. They replied that they no longer take new clients. They responded rudely to my indignation about why they hadn't informed me. They don't work well. There is no trust in such people. Even if better times come, I won't contact them. It smells very much like a dustpan. Not obligatory people !!!!!!
Arrogant, irresponsible dispatchers. The request to give the phone number of the management is categorically refused. You need to order water a week earlier. And if, today for tomorrow, there is absolutely no water all the time. I'm actually shocked by this attitude. Yes, that's how we work! They declare. After the water, the sediment is in the kettle. The water is taken from the tap, sometimes cleaned, and sometimes bleach is poured from that water. It is not clear where the higher management is hiding? I tried to find out the phone number of the management at the city information desk, they replied that the company was not registered. I will contact the administration of the Head of the city. I read the reviews, a lot of people refused these bearish services and this water, I also join them. But there are no complaints about the drivers.
It 's an outrage . On Friday, December 2, I ordered water, today is December 5, but there is no water. There was no clear answer to calls on Saturday, but I was waiting for at least an apology.Why do such irresponsible people work? Will someone be punished? Or is it a common occurrence?
It's rare to get through the first time. Sometimes they are not transported at the agreed time. There was something that was not delivered on the agreed day! The water is normal