Koktem Grand
64 reviews
October 6, 2023
Beautiful
July 1
We stayed at this hotel while passing through, arrived late in the evening.
They asked for an additional set of bed linen, they told us that there were no sheets, there was only a blanket and a pillow.
Overall, the hotel looks good, but the room could have been cleaned better for the price.
There were black women's hair everywhere, stains on the couch and on the bedspread, the shower ran from all the cracks, the harness of the robe was torn off, the only thing I liked was a delicious breakfast.
We also admit our inattention, but also the administrator, who took the passport to check in to scan and was not returned, upon returning to Russia had to invent how to return it and bring it home, even though a hotel employee went to a meeting here and did everything.
I am attaching a photo of the room.
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2
September 24
The hotel itself is beautiful and the rooms are spacious.
That's all.
The showers are tired , everything is leaking , it does not flow normally , sudden changes in cold and hot water .
The breakfasts are average.
Eternal problems with accounting , the entrance group was particularly different - Gulnur at the reception - pure mambetka . He talks in a foul language .
In other hotels, the service and attitude are much better.
Every time you think about whether it 's worth coming here or not .
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1
November 3
I didn't like everything very much, starting with the reception, the rude girl bickers, the waiters don't serve separately at breakfast, everything is dirty in the suite, there are no basic things, i.e. a kettle, cups, tea leaves, the phone is not working, the shower is dirty, they wanted to iron things, they said to go to the laundress, but the girl allegedly took the day off, had to With a heavy sediment, I went to another hotel, suite 55000, junior suite 45000, I did not see any difference. In general, I do not advise you to go there, there is a more modest, more cozy and cleaner hotel
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1
May 30
Convenient location, convenient entrances to the hotel, ample Parking, gorgeous view from the window. Polite staff. The room was cleaned every day. The breakfasts are good, I do not understand the negative reviews about breakfast, for me it is enough, there are porridges and egg dishes, Salads, pastries, vegetables, fruits, even berries.
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December 3, 2023
On December 2, in the afternoon, we checked into rooms 1307 and 1308 for a day (the room costs 35,000 tenge!!!). Standard room with slippers, bathrobe, bathroom accessories. Everything seems to be normal, but when I started swimming in the evening, I found a complete lack of towels! It was just for the legs... I didn't ask for anything. And then, the bed was made strangely, the sheet was very short. And breakfast is included in the room rate-pay for coffee separately, how do you like it? Guys, you are already very far from a normal service and you will hardly understand why. "Good luck and prosperity" to your management
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2
December 11
I went there for fitness, many necessary simulators are missing or not working at all ... at the same time, prices are too high for such conditions
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December 2
I was passing through. Everything is decent and corresponds to 3*, I would even put a solid 4))
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May 6
Everything is fine, the only thing is voodaaaa hot, why does it go strangely, then cold, then hot. It brings a lot of discomfort. And so the view is good from the rooms.
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1
February 11
I was on a business trip on December 28, 2023, they promised to send the closing documents to Almaty and on February 11, 2024, I did not receive the documents. The phone is useless, there is no answer, then the number does not exist, I sent letters to the post office about no feedback. I am not satisfied with this service.
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November 17
A nice and comfortable hotel.The service is excellent.
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March 13
A hotel that doesn't have an accountant. I have not been able to receive my travel documents for the third week. Every time today we will definitely throw off the silence. I have to call and beg again!!!
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3
October 29, 2023
Extremely low level of service, cleanliness in the rooms, only on booklets, brought guests from abroad, were very dissatisfied, the sheets are dirty, the smell is terrible in the room, the phones do not work in the rooms, they did not feed breakfast, there is no air freshener in the toilet, the paper is the cheapest, the towel is stained
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3
March 12, 2023
Of the five stars, only the interior and the view from the windows are here. The breakfast assortment is meager. In Kazakhstan, I had a better breakfast even in three star hotels. Cleaning, they never cleaned for three days, so I had to ask for water. I didn't go down to the gym or the pool.
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3
1
January 9, 2023
The restaurant is excellent, the food is delicious, the staff is on top. 01.10.,the wedding was done, the guests are happy, today it is a rarity in taldykorgan. As well as the pool, training resumed.....
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2
2
February 12
A good center, especially the pool and our coach Victoria Sergeevna! The best!
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December 16
I arrived in Taldykorgan from a long way at 07: 15 , the person at the reception says that the check-out is at 10 : 00 . I was with my family and did not swear and left.
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August 10
It's normal, but the safe and refrigerator don't work
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January 30
It's a nice building, but the security doesn't really work. They park there, of course, all at random
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May 11
Poor maintenance, the sewer was clogged, never done
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2
February 24
A beautiful architectural building of Ialdykorgan
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1
November 23, 2023
The complex is cool cozy everything is available
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2
August 28, 2021
The location is good, the view from the rooms is gorgeous , but everything spoils , as they say, the service does not work in the semi-suite room, there are no TV remotes from the windows, the noise from the street is blowing too much, even the screams from the heat can be heard, the mattresses are sagging , it is not justified for such a price, even if the repair was done and the old furniture parts were replaced, and the reception is always empty , you can 't get through from the number , and so just for beauty you can stop by , but no more .
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3
3
May 23, 2023
Everything is fine, clean, but the service wants the best
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3
1
October 7
The rooms are already old, but the prices are just space. I don't say anything about the restaurant at all
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June 1, 2023
A great place I really liked the most to walk around
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3
October 30, 2023
the best place, especially beautiful at night
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August 2, 2023
It 's terrible , expensive, dirty . The price does not match the quality!!!!!!
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3
October 17, 2023
Great thanks I'm fine
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March 15
Excellent 10 stars!
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1
November 8
Nothing like that
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December 4
5 for everything
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May 12, 2022
I go to the pool ❣️🏊 The water is always clean and the atmosphere is pleasant
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3
1
October 8, 2023
The banquet hall is the best
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2
July 7, 2021
The hotel is decent, clean, there are few guests.
Breakfast is just no good, not tasty, not ripe vegetables, although there is a set of products in the assortment.
But it 's no use
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3
1
October 31, 2023
Cool place
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January 20, 2023
Unreasonably high prices. And it's so cozy
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3
1
August 29, 2021
I have never been there, but I think visitors will like one of the most modern hotels in Taldyk
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3
July 20, 2023
BC is very cool!!
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May 26, 2022
Everything is cool, very beautiful and there is little chlorine
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3
1
December 27, 2021
The cleanest pool in the city! And the service is super!
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3
1
November 8, 2023
Everything is super
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2
November 23, 2023
Will go
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1
October 16, 2020
Hello everyone
The hotel is good, but the price is too high for this region.
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3
1
June 7, 2022
The best hotel in the city!
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3
1
July 20, 2022
The best hotel in Taldyk
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3
December 9, 2021
A great place for business meetings
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3
December 3, 2022
Weak staff.
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4
1
January 21, 2020
I understand that this is a state-level complex, but the prices in the restaurant, for example, do not match the quality, but everything is beautiful
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2
2
August 7, 2018
The attraction of our city, and the cuisine is good, I really liked everything. Special thanks to the staff!
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3
3