We stayed at this hotel while passing through, arrived late in the evening. They asked for an additional set of bed linen, they told us that there were no sheets, there was only a blanket and a pillow. Overall, the hotel looks good, but the room could have been cleaned better for the price. There were black women's hair everywhere, stains on the couch and on the bedspread, the shower ran from all the cracks, the harness of the robe was torn off, the only thing I liked was a delicious breakfast. We also admit our inattention, but also the administrator, who took the passport to check in to scan and was not returned, upon returning to Russia had to invent how to return it and bring it home, even though a hotel employee went to a meeting here and did everything. I am attaching a photo of the room.

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Диас Абрамов

Level 3 Local Expert

The hotel itself is beautiful and the rooms are spacious. That's all. The showers are tired , everything is leaking , it does not flow normally , sudden changes in cold and hot water . The breakfasts are average. Eternal problems with accounting , the entrance group was particularly different - Gulnur at the reception - pure mambetka . He talks in a foul language . In other hotels, the service and attitude are much better. Every time you think about whether it 's worth coming here or not .

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Koktem Grand

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64 reviews