The hotel itself is beautiful and the rooms are spacious. That's all. The showers are tired , everything is leaking , it does not flow normally , sudden changes in cold and hot water . The breakfasts are average. Eternal problems with accounting , the entrance group was particularly different - Gulnur at the reception - pure mambetka . He talks in a foul language . In other hotels, the service and attitude are much better. Every time you think about whether it 's worth coming here or not .

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Талгат Нурмухамбет

Level 5 Local Expert

I didn't like everything very much, starting with the reception, the rude girl bickers, the waiters don't serve separately at breakfast, everything is dirty in the suite, there are no basic things, i.e. a kettle, cups, tea leaves, the phone is not working, the shower is dirty, they wanted to iron things, they said to go to the laundress, but the girl allegedly took the day off, had to With a heavy sediment, I went to another hotel, suite 55000, junior suite 45000, I did not see any difference. In general, I do not advise you to go there, there is a more modest, more cozy and cleaner hotel

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Koktem Grand

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64 reviews