I was waiting for delivery from Moscow to Vitebsk. Firstly, there are no Belarusian numbers or addresses in the forwarding receipt. I had to look for the Belarusian number and the address of the office in Minsk myself to find out where the parcel was. They told me that the parcel had arrived in Minsk, asked for the delivery address in Vitebsk and said that we had it the next day. The next day, I was informed that the driver's car had broken down, and when asked to send it by minibus or whatever else (the parcel was very urgent), I was told that they could not, that the driver had all the documents, and the driver was repairing at a service station (or tire shop) and could not leave. They said they would definitely bring it on Sunday (quote from the operator). No driver contacts, nothing is left. Sunday comes and nothing is brought. It's useless to call the office - they have a day off. As a result, I was deceived, due to the lack of a parcel, I suffered losses, since the contents of the parcel were necessary for work. I will never use the services of this company again.
I have been using the services of TC KIT for the second year and everything suits me. The delivery can be tracked on the website. Sometimes the date changes, but it's understandable-the road, everything happens. When the cargo arrives at the terminal, they always call to pick it up. There are adequate guys at the delivery, they always help with loading. Perhaps the price is too high. But the market is big, look for the best deal.
Do not use the services of this company! We are currently waiting for a shipment from Russia and every day, according to the track number on their website, the estimated delivery time is constantly changing the next day. It is simply impossible to get through to 2 phone numbers, they do not take the handset. Once, after 30 minutes of trying to get through, they picked up the phone, checked the number and said that the car was at customs inspection (goods from Russia, what customs inspections could be, but that's okay), they couldn't orient the time of arrival of the cargo, they said they were waiting for a call, I've been looking for a new driver to pick up the cargo for days, but the deadline is constantly it is being transferred. Very bad TC, we will not apply here anymore!