Kyoto zero
24 reviews
February 14
We placed an order on February 14 at 17:30. We paid right away. After confirmation, we received a message that the order will be delivered within 2.5 hours. After 6 hours of waiting, we decided to call to clarify whether it was worth waiting, or whether we could go to bed anyway) We received an answer that the order would not be delivered today. If you hadn't called yourself, you wouldn't have known. Only after the operator heard that the order had already been paid, she suggested some solutions: bring it the next day (which is no longer relevant), or refund the money.
I ordered from this place for the second time. The first time I set the delivery to a certain time, as a result, they arrived two hours earlier, also without any warning.
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1
February 14
We ordered the rolls for February 14th at 5:30 p.m. We realized that today was a busy day and read the reviews about unsuccessful orders, we waited until 22:30. Attention, we decided to call ourselves, because it's already too late. As a result, we were told that the order could no longer be expected. And it was paid for, as I said. The operator was confused and said that it was possible to return the money or deliver it tomorrow. That is, we did not receive any warnings, calls, or at least text messages saying that we could not wait for the order)) If we hadn't called, there would probably have been zero reaction. I don't understand how such a situation could have been allowed in the institution at all. And of course, it's especially a pity that on a holiday. It wasn't even the fact that the order wasn't delivered that upset me, but the fact that they didn't even call me and didn't offer me compensation or warn me.
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2
February 14
Today at 9.00 a.m. I made a pre-order with pickup at 19.00. - we arrived for the order, and we were told that it would be ready only in two hours, and in a very boorish manner! No one had even warned about the delay before. Naturally, they did not wait two hours. This restaurant was recommended to me, I made an order for the first time and was incredibly disappointed. Naturally, they couldn't buy or order sushi anywhere after that, and the festive evening was ruined.
I will not contact this institution anymore. Such unprofessionalism and disregard for customers (I mean, they didn't even warn about the delay) ruined the impression forever.
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November 1, 2024
I liked the burgers, we took the crab and cheeseburger, the potatoes are also good. Here's sushi, not everyone went in: Austin is Normal, and Fresh is for an amateur ... If you order through the app, there is a 15% discount on sushi pickup. There is a delivery. I visit this area and there is a problem with where to eat, so it's good that such a place has opened.
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February 14
unfortunately, or (judging by the reviews) fortunately, it was not possible to try sushi... we pre-ordered on the evening of the 13th, on the morning of the 14th we received an order confirmation, we got through only an hour and a half later, discussing our order in a whisper, we were loudly notified: We had to wait another hour. Of course, we refused, BUT THERE was NO APOLOGY (which is the biggest disappointment).
we wish you to gain experience in service and customer orientation!))))))
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2
February 14
To say that we are shocked is an understatement!!! Delivery was arranged for the festive evening on February 14, the administrator confirmed everything, said that the courier would call - we are waiting! We didn't get a phone call, a doorbell, or sushi... the organization doesn't answer the phone, nor does Instagram, but they're spinning stories about how they collect orders for their favorite customers! Who are your favorite customers, may I ask???
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2
February 14
I wanted to surprise my husband for the holiday. As a result, everything went wrong due to the terrible communication and customer orientation of this restaurant. I placed an order at 5:35 p.m., canceled at 9 p.m.
The delivery never reached me, and there was no response to phone calls. The holiday was not a success, the mood is spoiled.
I don't understand why this issue is not regulated, and why is it not reported
that delivery is delayed?
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1
November 23, 2024
We ordered delivery, and it turned out to be unexpectedly delicious. The burgers are juicy, nothing has softened. Sushi was also pleased — fresh fish, neat rolls. They arrived quickly.
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February 18
I made a pre-order on February 14th, but the courier was late due to heavy workload. I got a call back and was warned that such a situation and delivery was delayed and offered a roll as a gift for the delay, which is very nice.
The service is excellent, the rolls are very tasty. We'll come back again.
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1
February 18
Reading the negative reviews, I couldn't pass it by. I can say that one of the best Tom yams is here, and I take Fry rolls to work every Saturday. And by the way, my orders are delivered on time and always hot.
Ps but what about the collapse?! I bypassed it on 14.02.Good luck).
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1
February 18
I made a pre-order on 14.02 by 19.15. Now it's 20.37 neither an order nor a call, they don't pick up the phone, they ignore Instagram. Ruined the evening, thank you
I wrote on Instagram and they ignored me there, but I received a response to a review on your site, at least you would have read the answers generated through AI and edited them.
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February 14
I understand that on February 14th, the workload is high, but we pre-ordered in advance, the delivery is already decently delayed, and no one picks up the phone to find out what stage the courier is at. We don't understand whether to wait for an order or not.…
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February 14
We haven't tried sushi yet
We pre-ordered the next day at 19:30. Half an hour later, they didn't even call, they didn't answer the phone, they only got through at 9. They said they had to wait another hour!!! Refused
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1
September 21, 2024
The service is normal, but the arches themselves are about nothing, for example, a wok with duck, noodles with stewed duck in sauce, and a wok with rice, just pilaf with stewed meat. I don't recommend it for that kind of money
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February 14
Lost an order on Valentine's Day. No celebration, no sushi.
You need to prepare for the blockage on holidays, as if something were out of the ordinary.…
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October 20, 2024
20.10 evening, there was no administrator, there was no one for a long time, the service was terrible, I am generally silent about communicating with clients.
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January 15
We took 2 sets and it's all complete nonsense! Even Philadelphia was dry, there were few fish, and meat dishes were also complete nonsense
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October 31, 2024
The rolls are tasteless, there is a feeling that the products are not very high quality. The rice in them was very dry, most likely it was cooked a long time ago. And of course the rolls are falling apart. The girl who takes orders is completely unfriendly, as if she is doing a favor when she accepts an order
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1
December 24, 2024
Today we took a small Philadelphia box, very tasty. With Caviar
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September 2, 2024
It's a strange place. They accept the delivery order, then they call and cancel it themselves. Better customer orientation (:
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November 16, 2024
The food is very tasty, but the delivery was 50 minutes late
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1
February 14
The order was confirmed, but not delivered
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1
January 22, 2024
Excellent rolls and service in general. I recommend ☺
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August 29, 2024
Delicious and expensive
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