Нори, рис, нежный сыр, свежий огурец, авокадо, лосось копченый BBQ, запанированный в обжаренное семя кунжута и фирменных специй (8 шт.)
15 Br220 g
Филадельфия ролл
8 шт.
20 Br240 g
Kyoto Zero
Набор из роллов чиз фиш ролл, эдо, тартар с лососем, куранчи, чикен и красти крабс включает по 4 штуки каждого блюда. Такое разнообразие вкусов порадует любого ценителя японской кухни
We placed an order on February 14 at 17:30. We paid right away. After confirmation, we received a message that the order will be delivered within 2.5 hours. After 6 hours of waiting, we decided to call to clarify whether it was worth waiting, or whether we could go to bed anyway) We received an answer that the order would not be delivered today. If you hadn't called yourself, you wouldn't have known. Only after the operator heard that the order had already been paid, she suggested some solutions: bring it the next day (which is no longer relevant), or refund the money.
I ordered from this place for the second time. The first time I set the delivery to a certain time, as a result, they arrived two hours earlier, also without any warning.
We ordered the rolls for February 14th at 5:30 p.m. We realized that today was a busy day and read the reviews about unsuccessful orders, we waited until 22:30. Attention, we decided to call ourselves, because it's already too late. As a result, we were told that the order could no longer be expected. And it was paid for, as I said. The operator was confused and said that it was possible to return the money or deliver it tomorrow. That is, we did not receive any warnings, calls, or at least text messages saying that we could not wait for the order)) If we hadn't called, there would probably have been zero reaction. I don't understand how such a situation could have been allowed in the institution at all. And of course, it's especially a pity that on a holiday. It wasn't even the fact that the order wasn't delivered that upset me, but the fact that they didn't even call me and didn't offer me compensation or warn me.
Today at 9.00 a.m. I made a pre-order with pickup at 19.00. - we arrived for the order, and we were told that it would be ready only in two hours, and in a very boorish manner! No one had even warned about the delay before. Naturally, they did not wait two hours. This restaurant was recommended to me, I made an order for the first time and was incredibly disappointed. Naturally, they couldn't buy or order sushi anywhere after that, and the festive evening was ruined.
I will not contact this institution anymore. Such unprofessionalism and disregard for customers (I mean, they didn't even warn about the delay) ruined the impression forever.