They took a full prepayment of 9 thousand tenge, refused a discount on a birthday (and by the way it is 20%),it was very dirty and generally not a very comfortable place, they did not return a single penny, although they did not sit in this dirty room for a second, refused when they saw the conditions, it became a shame in front of the guests,The staff is not very friendly
The cons are sooo full of them. This is not a place to relax
1. Crumbs and garbage are dirty everywhere and not cleaned at all
2. The service is just terrible, they didn't even show where, how, what works. I had to guess because you don 't want to get mats from them in your direction 😶
3. Toilet doors are broken and dirty there too
4. There are all kinds of garbage from crumbs to preziks near the sofa and the blanket seems to be soaked in dirt and garbage
5. We just changed the hall to a small one. Even if we booked a large one, we just took it and said that other people were there
6. Hygiene and cleanliness are simply not available