Kilikya Palace
384 reviews
September 8, 2023
The hotel is on the first line, rooms with a side view of the sea and the sea, but with an additional fee, take a toothbrush and a washcloth, the rest is there, a safe in the room, a large double bed and a sofa in the room. There are duplex rooms and VIP rooms. Towels for the beach, change them at least every day. The beach is sandy, the entrance to the sea is small pebbles. Sun beds and canopies are in abundance. The water is clear, the fish are swimming. On-site swimming pools for adults and children, a mini water park, bars, a burger joint. The hotel has a restaurant, a restaurant for children, cafes, a 24-hour bar, coffee, cakes, ice cream..., gym, spa. In the evening there is a program for children, then for adults, dancing.
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3
December 13, 2024
My favorite hotel! The food is varied. The staff solves all issues very quickly.👍👍👍
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November 8, 2024
We flew on the recommendation of the tour operator. 12 nights 592 thousand for 3 people. In early October. We arrived at the hotel at 5 a.m. We checked in at 11 a.m. after a little scandal. The Germans who arrived at 9 a.m. as a group were settled immediately. Then 20 more guests were invited, they were also accommodated immediately without any problems.
The hotel is very, very weak in all respects this year.Even those who have been on vacation for a single year in a row notice this. There is dirt and dust in the lobby in the media, broken tiles on the floor, torn wallpaper everywhere, chipped walls, open wiring in many places. It's very dirty, the cigarette butts are right outside the restaurant in the hedge.
The rooms are old, battered, smelly. Mold on bathroom ceilings. The mattress pillows are such that in 3 days you will be hunchbacked.Take shampoos, gels, etc. with you. A foot towel is not always given when cleaning. Cleaning is disgusting. They carry a rag down the aisle and that's it. They should have looked under the bed. The toilet by the beach is stinky and stinky, not everything works. The hotel is very tired and needs renovation.
The food is monotonous and tasteless. Meat, fish, shrimp, crayfish are present once a week. What you didn't eat at lunch will be cooked for dinner. And so on in a circle.
They don't know how to cook fish at all.
The view of the mountains from the hotel is wonderful.
The sea: pebbles and only pebbles. Sand on the shooting range and by the sun loungers.
The beach is dirty, cigarette butts and garbage are not removed
from the sea.
The sea is clean and warm, if there is no storm, there are not enough sunbeds.
They make gyuzlem near the amphitheater, but indirectly, sometimes there is no meat, then greens, then both.
The food court of the beach is generally useless, even there is no beer.
The bar is the only normal one by the Sea.There are wild queues all the time.
The most delicious cocktails at the beach bar are at the bartender Emre, special thanks to him.!
There are no places in the restaurant for non-smokers and families with children.
The territory is small and clueless. The animation is boring and monotonous.
Discos suck. 80% Turkish mixes 20% ala 70-90...
Starbucks has been closed since October 7th.
The staff and the level of service and food are significantly reduced after October 10th.
Will I go to this hotel again? - Never, and never again! for that kind of money.
In June, we were at the NG hotel nearby, many times better in terms of service and room stock, the price is about the same.
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1
November 22, 2024
The service is excellent, everything is cozy and beautiful. The sea is nearby. In general, the buzz
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2
April 28, 2024
It was in April 2024. A great hotel for a family holiday. One of the best on the Anatolian coast. There is a canyon nearby, you can walk))).
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3
October 26, 2023
Great hotel for your money! Beautiful territory hidden from prying eyes, private beach, varied cuisine, colorful animation. A small disadvantage of the hotel are the rooms facing the outside of the hotel, because the night noise is clearly audible through the closed windows of the balcony.
But for everything else, a solid five.
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3
June 18, 2024
Well, it's just super, the food is top grade, you can't think of a better one for children, the child is busy all day, there are slides and a large children's center for you. Everyone was satisfied!!!
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July 15, 2024
Everything is great!!! The variety of dishes is good service And the location is very convenient. The nature is just a fairy tale.
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1
October 5, 2024
Beautiful place, mountains, sea, pine trees. The food is excellent. The staff is polite.
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May 30, 2024
great hotel. nice compact area.the staff is helpful, especially the bartender Aisha. the only drawbacks are there are no toilets on the beach.
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3
June 8, 2024
Everything is fine, the service is on the level.The rooms are a little short of the power supply.They cleaned well.Any food from oysters, shrimp, shampoo, etc.Minus the night music and 1 night, you can hear it everywhere.
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3
August 30, 2024
I really liked it, the kitchen, the animators, the territory, in general it's great!
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August 6, 2024
The mattresses are sooo hard . The hotel is good for the price of 450 Rubles per week . 2 adults , a teenager and a child of 8 years old . It wasn 't boring !
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3
October 13, 2023
It justifies its 5 stars with a vengeance, alcohol is available around the clock, the beach is clean, the food is delicious, the only thing you need is sea shoes, the animators are funny, there is a great children's room
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3
September 18, 2023
We had a rest together from September 1 to September 10, we were lucky with the weather and water. As for the hotel, everything is in order. the beach is sand and pebbles, but the sand is large, sticks to the feet and dries badly. You will not be able to leave the sea with clean feet. next, the whole chaise longue is in the sand. There is a shower at the exit from the beach. Next, there are three sections of sun beds under awnings on the beach, one opposite the water entertainment, so it's a bit noisy to sunbathe to the sounds of running boat engines, the central one is quite large and another one next to the new building. In fact, the beds were occupied in the morning. As for the hotel itself, the old building is not tired, as some write, it is really old. Democratic gray wallpaper on the walls, a paper holder located so far behind the toilet that it is impossible to reach and the missing door to the shower, as a result, a wet floor. Caution!!!! The new one is of course a little better - a beautiful lobby with cheap floppy sofas with worn and greasy armrests. As for food, yes, you will not stay hungry, but judging by some dishes such as pearl barley porridge with meat or dumplings, a couple of grilled meats, one type of fish - this year it is more of a dining room, not a restrane. Who was there last year, said day and night meals. There are not enough staff in the restaurant. although the guys are trying very hard, they had to wait for drinks. Regarding the Ala maps system, I saw this for the first time. On certain days, you need to go to the second lobby and sign up. Moreover, the recording starts at 8 a.m. so we also need to set an alarm clock. Besides. they want to inform you that you will order immediately. To all my questions about this system, the manager told me that I was in a bad mood and wished me all the best. Therefore, it was not possible to use this system. The Turkish manager is driving like this. There is one answer to everything - 98 percent occupancy, there are a lot of rooms, we can't do anything. Well, towels are changed in the SPA area, but no one wrote that it still needs to be reached and it is not on the way to the beach.You might as well go straight to the laundry room somewhere across the street, we're still walking. There is a pastry shop, but not everything was delicious there either. According to this, the impression was that they made tracing paper from a good hotel but did not finish it.
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8
3
July 8, 2023
A large, well-groomed territory and the sea are, of course, good, but if you want to sleep at night and not listen to Turkish folk art under the windows to the fullest, then you are not here. The staff can't do anything, it's hot, wait for the morning, then we'll move, but for now listen to the music. Rooms in the new building with a view of the neighboring hotel, if they put you there, run right away. By the way, the food is monotonous, although there are a lot of things, but it's the same every day. No shrimp, trout and macruns for you, as promised.
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3
6
August 11, 2023
I am writing a review for everyone who is going to this hotel. I should immediately note that all the advantages that are written about him everywhere correspond to reality. But there are a few fat disadvantages, which, however, we have experienced. So, we were here from July 27, 2023 to 05. August 2023 family - 2 adults and 2 children. I will immediately write about the advantages:
a huge number of locations in the hotel: three aquazones including a children's and adult water park, a starbucks coffee shop, the hotel itself has a pastry shop with a corner of chocolate, a French courtyard, a corner of croissants (a cool feature is very tasty), Italian, etc. a la carte restaurant, an Anatolian restaurant (they didn't eat there, I can't say anything)). Special attention to the main restaurant is always a huge selection of food, a lot of delicious cherries, strawberries, apples, figs, grapes, watermelon, melons, etc. Good quality drinks - delicious water without restrictions, juices, beer, good wines, etc. In front of the beach there is a large bar with seats overlooking the sea! Next to the water park there is a cafe where you can take fruits and cook shawarma and something Turkish. The animation is great, we went a couple of times. Mini disco is not bad, but it is short on time. There are a lot of activities on the territory, but we didn't have time to try everything. The hotel has a very beautiful view of the mountains, there are alleys for walking, etc. Now about the cons:
1. the beach, it is huge, probably 300 m wide or more, but for the most part it has boulders at the entrance to the sea at the bottom, it is not convenient to go in, you can hurt your legs, you have to swim in the left part, a small piece of beach where there are no boulders at the bottom, just local people come there and guests of other hotels and this is annoying - they throw steers on the beach, and the whole beach is covered in steers, it's unpleasant, they are not cleaned
2. for those who are traveling in the fourth- if you are not in a bungalow, then you will most likely be visited in building 5, it is like new and there are more rooms, four people are accommodated, but its rooms overlook either the village or the pool, so if your windows overlook the village, that is a room with a side view of the sea and mountains, then KEEP IN MIND THAT YOU WILL NOT BE ABLE TO FALL ASLEEP UNTIL ONE O'CLOCK AT NIGHT, BECAUSE THERE IS A NIGHTCLUB NEARBY, WHERE A DISCO TAKES PLACE EVERY NIGHT, WHICH ENDS AT 01.00, THIS IS IMPORTANT IF YOU HAVE CHILDREN
3.there is some kind of crackling throughout the territory around the clock, most likely these are such crickets, I have never heard their crackling become so noisy, apparently there are a lot of them there
4. in building 5, the air conditioning is not turned on in the corridors, it is very stuffy, while waiting for the elevator you manage to sweat
5. the Internet is given unlimited only 1 GB for free for 1 person per device, in principle this is enough for messengers, it works throughout the hotel, but there is a lobby with unlimited but slow Internet, if necessary, there
6. there are not enough places in the main restaurant at lunch, they are on the street, but it is already hot there.
7. a couple of Kazakhs work at the reception, who apparently hate Russians, because they do not want to solve any issues, they do everything out of spite, they say come tomorrow
8. during our vacation, forest fires were extinguished somewhere nearby, so helicopters flew around the clock over our plage for water, it was very annoying, but on the third day they stopped, apparently extinguished
Otherwise, the hotel is excellent, worth the money if you are willing to tolerate these disadvantages, the staff is friendly, except for the reception, lots of delicious food, cool animation, lots of entertainment, a very green area and much more. We especially remembered Monday's fish day - for dinner there were shrimps, langoustines, and salmon racks.
All have a great holiday
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4
1
August 8, 2023
A 5 star hotel with great ambitions, and in fact 4 stars! A big plus is the location. The "new building" has been without repair since 2012. Everything is old and tortured in the room. There is not even a mirror, except for the bathroom. The elevator constantly breaks down, 5 times in a week! The territory is good, well maintained (hammocks are just for decoration, lying on the ground is still a pleasure).
The beach is clean, but I was surprised that the sunbeds and tables are never washed, everything is always dirty and in the sand. The taps in the showers by the sea and pools are broken, they may remain in your hands.
The food is more or less normal, sometimes even the dishes are delicious. The main restaurant, as a large dining room crowded with people, is clearly not designed for such a number of people (especially at lunch).
The pastry shop was pleased!!
The staff is a separate story. Especially the managers responsible for the placement are arrogant, boorish, clearly out of place. Young workers are trying to be more friendly. The atmosphere among the staff is negative, they work in a negative way!
Alas, this is the only hotel that has disappointed us in the last 7 years.
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5
1
June 8, 2024
I liked: rooms, kitchen, service, beach, sea, staff.
I didn't like it: very hard pillows, loud music late at night.
I will come again and advise my friends.
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1
April 21, 2023
We were on 13.04-20.04. Now in another hotel, we initially booked two, for a week each. I miss this hotel already. The atmosphere of the house. Everyone is friendly, smiling, joking). The coffee shop from 10-30 am to 22 pm in the main building is a buzz. The beach is big. The food is delicious. The room cleaning was impressive, it has never been so good anywhere else. Game room (chess, cards, dominoes, uno)it adjoins the lobby and the bar and the coffee shop in an open form, everything is so well thought out, with and without children it is convenient. The rooms are spacious, the balconies are large, and the room has a convenient notification system. It's not a paper sign, but I pressed the button- the room needs cleaning and another button- do not disturb. When we were there, there was no entertainment show, but I was not bored. There was a disco, live music in the lobby. There are shopping malls near the hotel, you can buy everything). We picked up perfume and bed linen. Everyone is very positive. There is no unlimited internet in the hotel. 1 GB is clearly linked to the device, if it runs out, you need to buy it. I bought more for 5 days for 11 euros. The pool inside seemed a little cold, the transitions from it to the hammam and changing room were long, there were no bathrobes. The dining room is comfortable, spacious, no one was jostling, everything is arranged thoughtfully, like everything else in this hotel. We have been to many places, we love Turkey very much. This hotel is in the heart with good kind impressions. I want to come back here.
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5
1
October 1, 2023
A beautiful 5-star hotel in the village of Goynuk in Turkey. Beautiful territory, lots of bars and cafes, the food is very tasty, good animation. The entrance to the sea is good.
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April 23, 2024
A very good hotel, fully meets the description, I recommend it for a visit. Of the disadvantages of smoking guests throughout the territory, I would recommend that you designate smoking areas.
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1
August 29, 2022
A great hotel both outside and inside. Well-groomed territory, well-established work at the reception. Wide levels , comfortable rooms . Friendly , helpful staff . A diverse cuisine that meets all tastes. A wide variety of fruits , sets of vegetables , herbs , cheeses , sausage cuts , pastries . A huge selection of sweets and cakes.
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5
1
August 26, 2023
How to characterize this hotel, I WOULD LIKE TO COME BACK HERE AGAIN.Great service, food,alcohol, nature, the hotel grounds, everything is clean, beautiful, there is everything for children. Super!!!
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3
1
September 16, 2023
The main disadvantages of the hotel:
1. In the main restaurant, you feel like you're in a dumpster - a huge number of flies on the distribution line and at the tables where people eat. The hotel administration is not actually trying to do anything about it. They came up with an excuse that they needed to close the restaurant for a long time for sanitary treatment, but it had to work.
2. The variety of main dishes is meager.
3. Sometimes dirty dishes are found.
4. "Oak" fruits - it is not possible to eat.
5. A new building was built, but the dining room remained the same. There are not enough places. The restaurant in the new building is open only from 12 to 21 according to the menu. There is only a choice of about 10 dishes.
6. Animators disappear somewhere in the afternoon. For example, no one gathers people for evening volleyball and the ball itself has to be searched around the hotel.
7. There are a lot of wasps on the beach and at street bars. This is very dangerous when vacationing with young children. There was a situation where a child almost sat on a wasp on a sunbed.
8. There is not enough children's area under the awning on the beach.
9. The water in the children's pool under the awning is quite cool. The supply of warm water is not provided there. In all pools, only cool water is supplied for circulation, which, in fact, is then warmed up by the sun.
10. The most popular ala-card restaurants are open a couple of times a week. It is difficult to sign up, because in the morning a queue is formed very quickly.
11. Weak customer orientation at the reception. Far from 100% hotel occupancy, they hang noodles on arrival that you need to wait for the prescribed 14:00 hours. Then, at first, they don't give the best numbers based on what you swallow. Only after the outrage do they begin to offer more worthy ones.
Advantages of the hotel:
1. Beautiful landscape design.
2. There were no problems with sun beds, you could always find free ones.
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2
August 6, 2024
Nice hotel. It's always delicious. The rooms are good. The linen has not been changed once in 5 days.
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1
August 24, 2023
A very nice hotel. I really like to relax there. The food is super! The sea is clear, the setting is normal. There are many facilities for the disabled. Go ahead- you won't regret it!
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3
October 12, 2023
I do not recommend this hotel to anyone.
To begin with, we were settled in the wrong building, which should have been. We have been trying for several days to get the number for which it was paid and which was promised. There was no result! The managers are terrible, the staff of the guest desk transfer everything to the reception and so on in a circle. Tired of it!
The room had dirty, super dirty tulle, everything was smeared with chocolate. That is, they greet guests in this way, and this is in October, when there are not so many tourists anymore. The room itself is very "tired", the furniture is all shabby. There is no door in the shower, everything pours on the floor. There's mold on the floor, a rotten door. The kettle is leaking. Plastic cups for tea. Dispensers are hanging in the bathroom, but they are all empty. For a 5-star hotel there are no bathrobes, no toothbrushes, no disposable machines, etc. Towels are stained. The air conditioner does not work.
"Starbucks" on the territory is only for one kind) you can't drink hot coffee - it constantly knocks out traffic jams) that's what the employees say) and it's not fixed.
The Internet is paid! It is issued 1 GB per guest, and then for a fee.
Well, everything else is on 4, but not on 5!
Decide for yourself whether to go or not. I don't recommend it!
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4
4
July 30, 2024
The hotel is good, but there are disadvantages, the Internet is paid, this is the first hotel in my history that has paid Internet!There are no bathrobes or toothbrushes in the rooms!For 5* it is very embarrassing!!!
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6
September 18, 2023
Great hotel! A beautiful landscaped area, which is maintained by the staff in a proper way! Food for every taste, a diverse selection of fruits, meat, chicken, turkey, fish, daily! High-quality alcohol, soft drinks and cocktails in a sufficient assortment! The attentive and caring staff of the hotel tries to solve any problem of the guests! We recommend it from the bottom of our hearts!
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3
July 19, 2023
We were in 2018 and in 2023, in 2018 it seemed like something better, homemade. Well, the price has more than doubled in the same number of days. In general, everything is fine, the staff is trying hard. Not very daytime animation, arrogant and somewhat shameless. The food is excellent, there is always a large selection of meat, fish, and more than ten types of fruits.
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3
July 21, 2024
A great hotel is a little expensive for pensioners but everything is included everything is what your heart desires
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November 1, 2023
There is a lot of food, there is something delicious to choose, the staff is trying, the territory is beautiful. Comfortable with children. I took off the star for good audibility, I can hear my neighbor snoring
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3
1
October 21, 2024
Great hotel
Green.
Everything is at the highest level.
I'll be back there again
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May 7, 2024
The price/quality ratio. There is something to compare with from the expensive segment. The waiters' service is lame, the food is excellent, some of the drinks are foreign (chivas, devars, etc.), beer is in bottles. There is a lot of space, a lot of places to sit, a large and well-maintained territory.
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July 31, 2022
This hotel is my love, the whole family was in 2919 and 2022. The hotel itself is located in Kemer, Goynyuk village..only the sea and mountains can be better than mountains. As for the beach, it is pebbly and, perhaps, this creates a slight discomfort, but not for us. We enjoyed sitting and looking at a million beautiful stones.There is a sand near the sun loungers. The sea is the purest . The food is always fresh and very tasty, once a week there is a fish day ( shrimp, oysters, sushi, crabs, etc.), a lot of desserts, and there is also a pastry shop. As for drinks, fresh juice in the morning, non-alcoholic cocktails, and for older people in bars excellent imported alcohol. The staff is polite, the cleanliness is 10 points, everyone is trying their best.
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11
2
April 11, 2023
We were in April 2023!
I liked everything.cleaning every day, changing towels every day, the bar was replenished every day too!
The staff is very friendly, and they serve quickly, they work like bees!
The territory is well maintained, lots of greenery, flowers, everything is clean!
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4
July 7, 2023
A hotel where you want to return. The food is delicious and varied. The staff is friendly. Even if they don't speak your language, they do their best to understand each other. Location with stunning views of the mountains and the sea. The territory is not large but clean and well maintained. Pleasant atmosphere in every corner of the hotel.
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3
February 12, 2023
Great hotel.In September, it's the best time to go, the sea is very warm.The food is delicious, there are restaurants, buffets.Starbaks is open.A beach with a shower.The territory is very large, there are swimming pools, hammocks, and an entertainment program.I recommend 5* matches.
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4
2
December 13, 2024
Everything is fine, the service, the food, the attitude of the staff
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1
November 2, 2024
A magnificent hotel! Excellent rooms, kitchen, sea
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December 15, 2024
The location and facilities are comfortable, clean and comfortable.Jul. However, its size and crowd size limit special attention. A hotel for medium-to-medium foreign tourist groups. The main kitchen is mediocre, the side/private kitchens are superior.
See original · Türkçe
1
September 23, 2022
One big disadvantage is 1 GB of Internet for the entire vacation period. This is very bad and not modern.
There is also unnecessarily loud music during the animation, the sound quality is terrible, everything rattles and cracks. It was impossible to sit at the performances. Although the whole animation group is very pleasant. The presenters are the best, I remember the dance at the end of each performance with nostalgia.
I liked everything else. The sea is nearby. The entrance is sandy and pebbly. The sun beds and the beach are clean. The territory of the hotel is well maintained and beautiful, there are several swimming pools. The food is delicious and plentiful. The staff is pleasant and for the most part attentive. The rooms are nice and clean. Daily cleaning service.
Spa area with saunas, massage services are available. There is a hairdresser and a doctor, but I did not go to them.
Beyond the territory there is a vast area with shops and there is a large shopping mall with pleasant prices. There is a bus stop nearby for a trip to Kemer or Antalya.
I recommend the hotel 100%!! I would like to come back! Thanks!
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5
1
September 11, 2023
The food is great. Daily maintenance (you need to turn on the key at the entrance). The staff is friendly, although the hotel was crowded. The rooms are tired , but not critical at all.The territory is perfect.
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July 13, 2023
Great hotel!
The area is small, but very green and well maintained. 2 bars by the sea, a corner of flavors (gozleme tortillas, waffles, potato chips, fruits, shawarma), snack bar, coffee shop, main restaurant and much more.
The food is fresh, the food is delicious!
The rooms are standard, but I would like them to be cleaned better, namely washing floors, mirrors, glasses.
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3
August 10, 2023
Spoiled rest, humiliation and eviction from the hotel for the fact that I was bitten by bedbugs at night at the Cilicia Palace hotel in the village of Gainyuk all the time of my stay, and I dared to declare this and demand to change the room.
I had such a situation: I stopped by the Kilikya palace Goynuk hotel on July 30 with my mother. From the very first night I spent at the hotel, as it turned out, I was bitten by bedbugs in my room. I couldn't even imagine at once that there could be bedbugs in a hotel of this level, so I decided that either mosquitoes and midges had bitten me, or it was an allergy to the sun or sunscreen or food. Every day the rashes on the body increased, they hurt a lot, itched and itched. His general condition worsened (he had a headache and was generally weak). I bought allergy medications at the pharmacy and changed a few sun creams. Nothing helped. My arm and eye began to swell so much that I could hardly bend my fingers and blink, and my whole body and face were covered with large papules and red spots that itched terribly and hurt. One day, Mehmet Deger, the director of guest relations, came up to me and asked with fear in his eyes, what are the red spots on my arms, shoulders, back and face? With my permission, he photographed all these skin lesions and sent the photos to the hotel doctor. After that, the doctor contacted me on the phone belonging to Mehmet and said that it was an allergy, but he would only be able to choose a treatment by making an appointment with me and that I needed to pay for it. I refused to see a doctor for money because I already drank an allergy medication, and also smeared myself with cream and lotion for allergies, which I bought at the pharmacy across the street from the hotel. After the conversation ended, Mehmet ran to disinfect his phone, which I was holding in my hands. Apparently, he was afraid that I had some kind of contagious infection. The next day, Mehmet, accompanied by a hotel nurse, found me on the beach and they told me in plain text that these terrible spots on my body frighten hotel guests, that people ask what it is, and I'd better not come across other vacationers with such redness on my body especially often. I've never felt so humiliated in my life. It's like I'm some kind of leper or outcast. And I must say that I was indeed approached several times by worried vacationers with the question "what happened?", among them were those who also had the same ugly big red spots on their bodies. People were wondering what it might be about. The nurse advised me to give up watermelons, as it may be allergic to nitrates, which are used to grow ripe watermelons. She also offered to give me some kind of IV, but I refused, since I had already given myself an intramuscular injection of DEXAMETHASONE 2 ml to relieve swelling. On August 7, 2023, on the advice of my doctor from Moscow, to whom I sent photos of my exhausted body, I decided to check the mattress in my bed for bedbugs. And to my horror, I found them there. And traces of them (small dark dots on the sheet near the headboard, as well as dead insects) and photographed it all. My mother and I immediately turned to the reception and to the director of guest relations at the hotel, Mehmet (the one who was concerned about the reaction of other vacationers to my wounds on my body) He and another employee came to my room and I showed them everything. Immediately, for some reason, this Mehmet took me to the nurse at the hotel, who made round eyes and wondered why we were brought to her at all. To which I replied that I could not know why Mehmet had brought me to her and told her that I had seen bedbugs in the bed and Mehmet had seen them too. Mehmet immediately began to shake his head, saying that he had not seen anything like this and there were no bedbugs. Next, I asked to be moved to another room, since my mother and I had to spend two more nights here and naturally I did not want to continue sleeping in a bed infested with bedbugs. My request was refused. They said they would only change the mattress and that was it. I went to the reception several times and asked to change the room. I cried, I was driven to utter despair. They didn't even want to talk to me about this topic. The staff and Mehmet himself began to behave very discourteously and indifferently towards me. Mehmet said it was my fault. That I found bedbugs on the beach and brought them to the room. I kept insisting on changing the number and crying. I have never experienced such humiliation. All bitten, feeling unwell from constant intoxication throughout the "rest", I stood and begged to change my room. As a result, the number was changed. The next day at 11:30 a.m., an Anex tour representative called me on my mobile phone, introduced himself as Bashir Mehmed and asked me to come to the reception for a conversation. My mother and I came and he immediately began to talk to us very aggressively in raised tones, threatening that now he would call the gendarmes and we would be evicted from the hotel because we were allegedly engaged in propaganda and discrediting the reputation and honest name of the hotel by saying the word BEDBUGS on the territory of the hotel without evidence. That we had no right to do this without expert examinations and other written evidence and expert opinions. He psychologically pressured and intimidated me, aggressively shouted at me. that I am on Turkish soil and have violated Turkish law here, that I may be arrested for this. He said that we have 30 minutes to pack our bags and leave the hotel. Otherwise, the gendarmes will drag us out by force from here and with the words "I'll show you now!" went towards the reception desk to call the police. By the way, this scene of his tantrum was quite vivid and even gathered the audience around. People stood with their mouths open. Then two women came up to us, who were also shocked by what was happening in front of their eyes and asked us for details and expressed their support, one of them even stood up for us and began telling this hysterical psychopath to calm down and that we had done nothing to yell at us and evict us from the hotel. My mother and I were in shock - that's not to say anything. Not only am I the injured party and my entire vacation for 350,000 rubles was completely ruined by the fault of the hotel with bedbugs in my room, and my health was harmed, a representative of my tour operator is talking to me in such a humiliating way, who is actually responsible for me and must protect me. No one even apologized, sympathized, or tried to help me. I never expected such a monstrous attitude. My mother and I went to Mehmed (the head of guest relations), and he said that the hotel no longer wanted to see us and we would be evicted right away and that he also did not want to talk to us anymore and asked to leave his office, otherwise he would call security. I went to the reception to call the Anex tour hotline number. I couldn't get through for a very long time. My mom and I spent an hour and a half on our feet, standing at the reception desk, trying to get through to Anex tour (in general, this whole day, which was also paid for by us, instead of relaxing, being on the beach, swimming and so on, the hotel staff mocked us, shook our nerves, pulled back and forth and constantly threatened). By the way, it was also announced to us that if we only try to write negative reviews about their hotel and generally give publicity to what happened somewhere on the Internet, then they will sue us and permanently block our entry into their country. To be honest, after all that we had to go through on this trip, I myself will never come back here to these aggressive savages. Although I have been flying to Turkey for many years to rest and was happy, but this time I was treated inhumanely here, killing in me all desire to ever return here. At this time, Bashir Mehmed (the representative of our tour operator at the hotel, or in other words, the guide) came up to us again and continued to intimidate us that the police were already coming for us and they would throw us out of the hotel, BUT! In addition, he also shouted that we would be detained at the Turkish police station until all the circumstances were clarified, not they will release to Russia that our tickets will burn and I will be criminally responsible for daring to verbatim: "Engage in propaganda in their hotel, unfairly slander them and PRONOUNCE THE WORD BEDBUGS OUT LOUD!" I was shaking all over from the blatant injustice, rudeness and just outright bullying on the part of this cruel and inadequate person. Mom got sick. She is an elderly person (66 years old), with hypertension and a heart condition. I just didn't know what to do. I couldn't even believe that all this was really happening, that it wasn't a dream. Finally, I got through to the Anex Tour hotline. The operator listened to me attentively, was horrified, and said that they had no right to evict us, citing such strange grounds. She said that she had filed a request for this incident and asked to wait on the line. I've been waiting a long time. About 20 minutes later, the girl on the phone informed me in an annoyed voice that the hotel was really evicting us and she couldn't do anything. I said that my mom is already sick of everything that was built here and do what you want, but mom is not able to move anywhere with all her luggage right now! That a person can simply not stand it and die from these hassle! That we have only one more night left to survive in this hell, which, by the way, is paid for by us. And we're not going anywhere-for the life of us. And this impudent Bashir also told us that we no longer have the right to use any hotel services, including going to a restaurant. For a lot of money, we got such a "service" and "rest". Cilicia is a living nightmare. I intend to write about what happened to me on all possible resources, and I will also contact the media.
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4
October 4, 2024
Nice hotel. The sea is close. The left hull is a bit noisy when viewed from the sea.
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April 25, 2021
A great hotel for relaxation, we were at the hotel from 04/06/2011 to 04/16/2011.We settled in immediately, the room with a view of the sea and mountains, the territory is well-groomed, the rooms are comfortable, the mini-bar in the room was replenished daily, everything contributes to a relaxing rest. Special thanks to the chefs of the restaurants - the food is varied, delicious, many dishes are prepared in front of you, the waiters are also great!!! The territory is clean, all anti-smoking measures were observed at the level. The staff is friendly, they respond to any requests immediately. Special thanks to the bartenders - a glass of champagne with a view of the sea (and it's 5 minutes away)It's just great!!! Turkish coffee with lukum, or a warm, cozy atmosphere in a closed lobby bar with a cup of hot chocolate and delicious pastries. Thanks to all the hotel staff for a great stay and a good mood, we will definitely return!!!
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9
1
May 12, 2023
We stayed at this hotel in June 2022. We arrived together with our daughter. We are waiting in line to check in. And what do you think? Turkish speakers are settled immediately, but we Russians will wait... We are waiting well. Tired of waiting, we went to the beach. There is no place to lie down, you can't imagine so much a small beach area (then we went to take a place at 5.00 in the morning) well, what is a vacation? Ok. I'm going back to the settlement, the girl at the reception accepted all Turkish-speaking people, settled them. Yeah, the turn has reached us mortals. I go into the room, a view of the concrete wall. The voucher says GARDEN VIEW. I'm going to the hotel manager. He tells me to wait a day, maybe two. What do you think? I do not recommend this hotel. They only treat their own people well.
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4
November 6, 2022
We rested on 16.10.22, arrived on the 8th morning, at the reception very politely the girl offered to come up after breakfast and the room would be, at 11 we already checked in The room is large, 2 balconies, everything you need to eat, kettle, bar, safe. The territory is not large, but cozy, everything is close. The food struck different fruits (strawberries, watermelon, melon, peeled pomegranate, grapes, persimmon... Ice cream, pies, meat, grill...The territory is clean and the trees are beautiful. The beach is clean, there were places. I liked the disco with hits in the evening at the bar. It's a lot of fun. It is located well to the shopping streets, across the street. I want to go back.
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3