Excellent hotel, rented a junior suite, good repair, clean room, large bed, TV, refrigerator, kettle. The staff is polite, but there is one caveat - when booking a room, they said that there are no standard rooms and there is only one junior suite left. In fact, when we stopped by the hotel was empty, we are the only guests, we will consider this a marketing ploy) On the ground floor there is a good cafe Three pans, the menu is in the room.
The hotel is located near the train station. There are grocery stores and a pharmacy nearby. Clean rooms, friendly staff. There is a nice cabin below the hotel, which you can go down without going outside. Breakfast starts at 8.30. the only drawback of the hotel is the audibility. But for me personally, the walking distance of the station was more important. So there are more pros than cons.
A good place to stay. Clean and cozy. The railway station is within walking distance, there is also a place to have breakfast. Thanks to the staff, I am happy, this is not the first time I have stayed here and I will come again. It is convenient to book by phone.
A good hotel. The rooms are clean, comfortable, quiet, there is a cafe nearby where you can have a good meal.
Of the cons: there is no breakfast, although you can arrange with a cafe to bring it and include it in the price. The staff is not too kind-hearted, sometimes they behave like habalki.
Great hotel, cozy, warm, clean, excellent staff, the room is clean. I recommend. The hotel is very conveniently connected to the cafe. There is breakfast in the morning, the prices are reasonable.
A good hotel, I couldn't find a better one in the city for this money.
We lived together, in a suite, the staff is adequate, the rooms are clean, everything you need is there, if you come to the city for a couple of days, you will not find a better place for this money
A good place, reasonable prices, clean rooms, snow-white, soft bed. There are a couple of nuances, like there is no one-time toothpaste, there is music playing loudly under the hotel cafe, but only until 23:00. Otherwise, everything is fine. Polite staff
I liked the hotel. Everything is clean and tidy, the staff is polite. There is a good cafe in this building. Grocery stores are within walking distance. There is a stadium nearby with rubber running tracks.
We stayed in the standard room for the night. It is very convenient that 1/2 day starts from the moment of arrival, and not a specific set time. The room is clean, the bathroom was surprised by the presence of a hair dryer. There is a cafe very close by, it is quite noisy when the window is open. If you close the window, turn on the air conditioner, then you can fall asleep.
A good hotel. The rooms are clean, the staff is friendly. We rented a suite, There is a kettle, a TV, a refrigerator in the room. There is a nice cafe on the ground floor.
It is better not to move in there in the summer. There is no air conditioning in the rooms.
Since the hotel is by the road, there is constant noise from cars. Plus karaoke, where after work is over at 23.00, the guests of this institution continue to yell at the entrance.
The administrator can not help in any way, since at the entrance it is no longer part of the hotel) and if the windows are drunkenly broken, will there be a part at once?)
in general, draw your own conclusions.
on the plus side, the hotel had towels, soap, shampoos, and a kettle.
We stopped by for the night on 03.01.24. The hotel is nice, cozy, there were two 2 beds in the room. It was a little cold, but soon the room warmed up. There is a refrigerator, a kettle, and a TV in the room. The shower room and toilet correspond to the quality, there was water. The problem was not experienced by the institution. For breakfast, you can go down to the cafe on the ground floor, next door (you can go through the joint door without going outside). In general, not bad, the staff is adequate!
The hotel is very cozy, we come to Petropavlovsk for the 3rd time and only to the Hut, the room is our favorite, and everything is fine, the cafe is downstairs, the menu is very tasty.
Friendly staff, thank you all!
A good hotel, for a reasonable price, everything fits. Good location, good staff, everything is clean (linen, rooms, etc.), all documents for business travelers. There are small disadvantages in terms of sound insulation (you can hear the neighbors and music from the cafe).
Very convenient location, near the train station. Very decent living conditions, all photos match. They can be placed for half a day. Check-in and check-out time is by agreement, not strict.
Of the disadvantages, the beds are only double. It's not convenient for everyone, and you have to pay extra for an extra armchair-bed.
Well, the saddest thing is the staff. If it were possible not to contact him, it would be ideal. And so - alas (((
If you do not have soap / towels / toilet paper in your room, etc., do not hesitate to ask even at night.... They save money on this... What an attitude....
A normal hotel. The price and quality fully correspond to themselves. The staff is polite and friendly. Plus, there is a train station nearby, which is also convenient. The room had everything you need, a kettle, a refrigerator, and all new furniture. We really liked it. You can also rent a room for 12 hours.
A great hotel.
I work from time to time on business trips and I know about what kind of hotels there are for that kind of money.
I was pleasantly surprised.
Very clean.
The staff is friendly.
Very convenient location not far from the railway station.
You can eat in the "three frying pans" located in the same building
I liked the service, it was quiet enough with the windows closed. The room is very clean, everything is new and fresh. However, we were not warned that the room would be without air conditioning and breakfast was not included. But you can have a delicious and cheap breakfast in the cafe on the ground floor. It is convenient that the departure is in exactly 24 hours. I stopped by at 7, so the check-out is also at 7.
It's not bad, I advise you to visit, the price is quite consistent with its quality. We were with the children, I really liked it. On the ground floor there is a cafe "3 frying pan" with no more menu, but you will not leave hungry. I liked the suite in general, spacious, large bathroom. I was satisfied. Keep it up.
I really liked it. We stayed for 1 night. The hotel is quiet and clean. The staff is friendly. It is convenient that there is a tariff for half a day. A good cafe at the hotel. It can be ordered in the room. The entrance is directly from the hotel.
I will explain why 2 stars, the administration behaves as if they are the owners, they will want to rent you did not like anything, they would not rent, they rented a suite it was very cold, there was no hot water, and at the same time the junior suites 2 were free, although they said that everything was occupied, there were no slippers in the room, no sound insulation, for that the rooms are clean, the mattresses are comfortable and in good condition, we were there 3 times, due to the fact that everything around is occupied. Aah yeah, they also asked the local or not, and then they say we rent it to the locals from Petropavlovsk))) there are enough visitors, of course it was, just the height of arrogance and without shame.
The administrators are attentive to the guests. The rooms are clean and cozy, quiet at night. The bed linen is immaculate and towels are provided. The price is acceptable. The train station is 500 meters away. At the bottom of the cafe, there is also room service.
Dear hotel owners, we kindly ask you to work on the staff. We have stayed at your hotel several times over the past six months. One shift is friendly and respectful. The other one, it's terrible. You lose regular customers because of such staff. They are rude and swear.
I'll explain the situation...we travel to your city without sleep and rest for almost a day, arrive, check in, pay for 12 hours of peace and ask you not to wake us up if we suddenly get too much sleep, we will go out and pay extra. One shift understands everything. The other one kicks the door with the words...what are you doing there, why haven't you moved out yet, and so on...🙈
And so on several times!
There is no desire to visit your hotel anymore!
Clean, cozy, 10 minutes walk from the train station. Of the minuses, poor noise insulation. You can hear what's going on in the next room. But for this money, I quite like the hotel.
A good place, but there were problems with hot water. It was upsetting, since we were off the road. Otherwise, everything is great, the staff is polite and attentive!
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Дмитрий
Level 7 Local Expert
August 9, 2024
Room tour of the "Hut" JUNIOR SUITE room price for 12 hours 9000 tenge.
- no bathrobe, slippers;
- THERE IS NO AIR CONDITIONING;
- it's very noisy outside, even with the window closed;
- the reception has crumpled the page in the passport (((.
+ cozy room;
+ comfortable bed;
+ provide accounting documents.
A good example of how the staff can ruin everything. Until I checked in and paid, the manager was polite (an adult woman). I immediately said that I was waiting for my wife and daughter (3 years old), I was offered a very cozy room (205) - as it turned out, it is located right above the restaurant (bar) and you can hear the music there as well as in the bar itself. I was assured that everything would be turned off at 23. In fact, the music played until 24 for sure, and when it ended, a fight was staged right under the window. At the same time, when I went out to check if my car was hit, the administrator also made a remark to me that I would not make noise)) and when I wanted to return to the hotel through the restaurant, it turned out to be closed, and my question to the administrator was "why?" I received an answer: we are closing the doors to the hotel for the night from such tenants as you, although it is written on the door and everywhere that they work 24/7. And when I went to the car at night to get water for the child (they don't give it out in the room) I also received dissatisfied statements that I hang around at night 🤦♂️🤦♂️ Let's add a bonus to the operation of the pump in the toilet - the sound is such that you can hear it even on the street) it's a pity there is no rating of 0. The location next to the train station is the only plus.
A good hotel, cleaning is often done, towels are changed, etc., good staff, convenient location, three minutes from the train station, but there is not a big problem with sound insulation
It's all good. We quickly agreed, it is possible to pay for half a day. There was no hot water. I had to wash from the kettle. This is, of course, a minus. And the pillows are very high. It's uncomfortable to sleep. The rest was clean, there were no neighbors. The location is convenient. The ladies at the reception are friendly, friendly, polite, will help in any way they can 👍
The most boorish attitude on the part of the staff. They check into a more expensive room, they lie that the standard is busy, more than once in 6 months of visiting this hotel they did not write out any receipts or receipts confirming payment.The owner should pay attention to this in order to avoid problems or complaints to the inspection authorities. Well, to choose the staff appropriate to their workplace and responsibilities, to teach the culture of communication with visitors, tact, friendliness and friendliness.
Terrible staff, booked a room more than a month in advance, it is written on the booking that it is possible to arrange with animals, I called directly to this hut, asked if it was possible to come to you with a small dog, they talked very politely on the phone and said it was possible but you need to pay 2000t extra, when checking in at first they said that it was impossible with dogs at all, then you can see for yourself that it is written on the booking that it is possible to arrange and began to assert to me that they could not agree on such a thing, and told me that I was a liar, they also tried to teach life that "why do you get this smelly dog when you have a small child" and said that we are irresponsible parents... in general, we stayed in the room exactly as long as we needed, but the bad mood from the rudeness of the staff remained, the hotel itself is normal and clean
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pavel zenin
Level 12 Local Expert
May 20, 2023
It is located next to the railway station. Not a bad hotel for reasonable money in May 23,9500 tenge about 1,700 rubles for half a day (there is such an option if you do not need about 12 thousand tenge for a full day) for a double room, a pull-out sofa and a double bed. Payment is made only with cards of some local banks in rubles or cash in local currency...There is an ATM at the railway station, so you need to worry in advance...According to the photo, everything corresponds to reality, fresh renovation, not a large number of rooms. The spiral staircase to the top is too low for relatively high ones. There are a minimum of available outlets in the room. There is a kettle in the room. The hair dryer didn't work...Then there was no electricity at all. Proximity to the road does its job, the audibility of passing vehicles is unique. In general, it's not about rest if the windows are on the road...Otherwise, a great place for your money...
A quiet and comfortable hotel, next to the railway station. I didn't like the lack of an opportunity to eat after 23 o'clock - everything is closed around, but this has nothing to do with the hotel. The staff is polite, check-in issues are resolved promptly, even if they arrived later than promised. The rooms are clean and tidy. I was with my family 2 times. There is a small parking lot opposite, under the supervision of the staff.
Wonderful hotel, clean, cozy, friendly staff. Inexpensive, near the train station. A solid five!
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Евгений Шмелев
Level 7 Local Expert
November 1, 2024
A simple hotel. The rooms are clean. The bathrooms are not very good. Mold in the tile seams and on the ceiling. Apparently poor ventilation and high humidity
Everything is normal, the bed is clean, towels too, I accidentally looked under the bed, so of course it's terrible, but everything is super in the cafe, live music, the girl has a super voice!
It used to be better. Now the water is running badly, the kettle is broken. The music is blaring late at the restaurant downstairs. We haven't changed towels in three days, it's sad. And the price, by the way, is almost like in Moscow hotels. But they clean the room for this money and change towels every day.