I was in the store today (January 2). I asked about the fan heaters. I wanted to check it out alone. They tell me: take the box and go check on the table. The box is generally sealed. I take the box and walk, and on the way the receptionist stops me and tells me to put the box with the price tag back in its place and that they will bring me the same model from the warehouse. I'm waiting and waiting. No one is carrying anything. I turn to the consultant, and he responds: go there and tell them to bring it. In short, they were fobbed off one to the other. And one of the consultants didn't want to let them check the product at all, like, look, the same one is working on the floor. And there is a completely different model, which is more expensive and of a different color and design. I understand that there are a lot of people, but I am a regular customer. This is not the first time such an attitude has been shown to clients. A few years ago, one of the sellers sent my mother a foul language and called her names. So, this is not an isolated case.
We bought a boiler in this store .Two years warranty.During use (1.5 years), the heating elements (2 dry ones) have burned out for the THIRD TIME!
I contacted the service center with a request to replace the boiler with a new one, since the warranty expires in half a year and I'm not going to repair it at my own expense, I'm sure this model is defective.(An expert examination can be carried out).
They cannot replace the heating elements at the moment, as they are not available, and it is not known when they will be available.
I submitted my claim to the director of the High-tech store verbally through a representative of the service center and the master who came and recorded the fact of the breakdown.
I am waiting for an answer on the issue of replacing the boiler with a new one, I will add a review later.I hope for the honesty and integrity of the head of the High-tech store chain.
It's not a very pleasant treatment for customers, but not for everyone. There are also normal consultants. I recently purchased a frying pan, while I paid, the consultant disappeared and I had to wait for him with a check for 10 minutes, and then I accidentally saw at the other end of the store serving other people and instead of leaving them for a minute and serving me, I asked to wait. The impression was terrible. Then we bought a fan, after a few days it began to crack, but they refused to repair it under warranty, they said that this was normal. Disgusting service and product