Hello! I write in Russian so that everyone can understand. This Hotel is my second Home. This is the most cozy, clean and excellent Hotel in Astana. The girls at the reception are Guleke, Arai, Kamila, Aliya and the employee Alexander. They're just great. The director of this Hotel, Jacquet, is a very good man. And educated. Well done just. I don't have the words. I respect them.
Excellent hotel, friendly staff and of course delicious cuisine! If possible, I will definitely visit this place! I recommend you to visit. Respect from the bottom of my heart!
The hotel is normal, the breakfasts are bombastic, the staff is responsive.But there is a mosque nearby , sleeping in the morning on her part is so-so .The view is beautiful at night .
Thank you very much to the staff for their attention and care. The girls at the reception are very polite, attentive, addressed them on all issues, helped and advised in everything. Well done!!
The cost is not expensive, the quality of everything is generally average or lower, we booked a room earlier, in fact there were no rooms, you can eat normally
Hello!
I always liked this place for its interior and service, we used to come in with our family. And with a good impression, I invited guests to the cafe for Iftar, and I was sorry, I was very uncomfortable in front of the guests. I will briefly say that initially the waiter confused us by bringing not the iftar menu, but the general menu, although it was said that there was a separate menu for iftar. Then they delayed serving the dishes , and the mantas were salty and flavored with liver, the waiter had to be searched all the time. I am very disappointed, it turned out to be especially uncomfortable in front of the guests.
Super!!!, inexpensive, very tasty and satisfying. A great place for a hearty and hearty snack. Breakfast in the morning is also great!!! I recommend it for a visit.
In 3 days, breakfast has never been cleaned.... Well, the cook was late by an average of 30-40 minutes, 2 eggs almost raw, even the protein stretches like snot, the yolk is completely raw, without bread, 2 slices of tomatoes and 2 coins of sausage (fried), they did not give tea but promised, they waited 30 minutes but the cafe administrator just went somewhere when we despaired of drinking tea entering the breakfast, let's go on business, so the admin slowly left the hotel and went to the store, by the way, they also take eggs in the store (basement next to the front door) there is also a running line above the front door advertising the hostel, the photos on the website do not match, there was no hot water, booking for cancellation of the reservation asks 1,500 rubles, even after the complaint was not canceled, keep in mind, it is very stuffy there are no kinders, under the windows of the train station, at 5-6 in the morning be ready to wake up from the endless signal of taxi drivers! In general, for this price 3 days 5 tr - hard labor, oh yes, the restaurant has a shawarma menu that is located next to the hotel. The tile in the bathroom fell off, it was pressed down between the seams with screws)) know-how)))
Even the stars are sorry for such service, serving food and food in general.
Absolutely everything is disgusting, even despite the beautiful paintings that hang there at the entrance.
1) They didn't give the menu (I had to go to the waiter for it)
2) Tables are not cleaned, tables are not washed, as well as dishes are poorly washed
3) Staff - 0 points
4) The atmosphere will go
5) Waiting - 1 point
We got polite waiters guys. Delicious food. The price is average. Near the train station. Clear. Cooks in overalls, in hats. I liked the cafe. We will come again when we are in Astana.
Everyone is happy! We stayed for two days in the superior standard room. The room has everything you need (bathrobes, slippers, toothpaste and brushes, hair dryer, kettle, bottled water). Breakfast is included.
Everything is there. The hostel is simply chic. The store and the doner. Simplicity of the staff. High level of service. The rooms are clean and shining. The store has everything. There are always promotions in the doner.
Pleasant atmosphere. Delicious dishes are prepared. In most cities, railway station areas are not considered prestigious. This institution could compete with similar institutions in quite prestigious areas of the city.
We spent the whole evening waiting. First the menu, then when the order is accepted, but all these expectations were in vain. The food was tasteless, there was a chocolate wrapper in the bag. The quirdak is all made of veins...the meat seemed to have been cooked a long time ago. The dishes are dirty. The service is terrible...
It's a very atmospheric place, delicious, inexpensive, not long to wait, and the waitresses are young Kazakh girls, it's fire, just for them and it's worth going back there more than once 😁
Of the disadvantages, the hotel is located near the train station and a motley crowd stops there. It was very noisy in the hallway at night from drunken screams