The food is delicious, as in all KFS in Belarus. The staff was kind and helped to make the order. We did everything quickly. We made an order in 3 minutes, even though I took a family combo
They warm up for money by adding cheese or bacon that they don't talk about, they ask to buy drinks, 1 star is complete bullshit, it would be better to go to everything ready
It's terrible, it started with the fact that the terminal did not issue a check, to the question "where is the check?" The answer is fine "what is your number?...preparing" then there was more than 40 minutes of waiting, which is not very comfortable with a small child, but that's okay, (because there is a catastrophic shortage of staff, 2 people worked at most, and then in turn, and this at full load on Friday evening), the numbers were first displayed on the electronic scoreboard, then disappeared altogether, at the request I didn't have time to wait, the girl at the distribution just threw a bag with a face as if they asked for something beyond her capabilities ..... Well, finally the potatoes turned out to be bitter as with a taste of iodine. In general, the impressions are terrible, not a foot there anymore!
Good evening! I was at your place yesterday, what kind of lawlessness is going on there. There is no cashier at the cash register, it stood for 15 minutes, the result is that no one came out. Thanks!!
Great place, I ate very tasty. The prices are really high and bite, but to eat once is the best thing. My order was made for more than 30 minutes, but it was in the evening and when there were a lot of visitors
there are 3 people working, and the queue is huge! We waited for half an hour for our unfortunate drinks! dirty and untidy! It stinks, it hurts my eyes! The place is just awful 💀
The bucket for 22 rubles looks sad, a complete discrepancy with the illustration. My burger was cold, but this situation was saved by a hot strip in it
Место сказка, еда рай, лучший " ресторан " нашего города). Каждый месяц новые купоны и акции, чистые помещения, быстрое обслуживание. Есть доставка от яндекс. Вообщем очень рекомендую, увидемся на месте 🤗
It's terrible not to say anything!!There were 27.10.2023 years.The terminal did not issue a receipt, the question was answered that the paper was out; Fortunately, they remembered the order number, then the order issuance screen did not light up, it was not visible which orders were being prepared, which were on the way, in short, you do not know what kind of world you are in, how many people are in front of you.About the voiceover, that such and such an order number is ready - I'm generally silent - it just doesn't EXIST!!People are crowding in line in front of the delivery window without even being able to sit down!But the most important thing is that the fast food restaurant made an order for 40 minutes!!!.I just wanted to leave, but 50 rubles was a pity, because there is not even a receipt.As a result, half of the order was thrown away, the French fries stank of iodine, the cola was already without gas, it is not known where and how long it stood.In general, not a foot here!
4 stars purely from the boxes for the wings promotion.
It used to be tastier, burgers, French fries, it's better to go to Burger King. But if you want wings, legs, then this is definitely here!
Dissatisfied. The service is terrible. They took an order at a kiosk, but did not issue a receipt. I went to take a place, after some time I went to the point to pick up the order. There was no one, so I looked at the order number in the receipt. I saw that it was mine, so I took it away. After a minute I saw that the order was not complete. I went to figure out what they give out:"You have taken the order, so you are left without what you did not have time to do." According to the law on consumer protection, they were obliged to give out what they paid for (and again, I will return that the kiosk did not issue a receipt).
It was 20.01.2024. It's just terrible. The order numbers are not displayed on the scoreboard, which is very inconvenient. Orders were placed ready on the table, some order numbers were called, some were not. The fries were terrible... It's stale and dark. The bun in the burger tasted of mold. I thought it was my imagination, but my husband voiced my guesses. I came across pieces of rotten tomato.
A complete disappointment.
This is the first such KFC restaurant that we have visited.
A fast food-based establishment. The place is clean and tidy. Food is for everyone's preference. I eat from hunting) rarely. Waiting for an order depends on the queue.
Очень нравиться это кафе ,приятные, супер вежливые сотрудники,трудятся как пчёлки ,быстро готовиться заказ и очень вкусно,я бываю проездом,один раз побывала там с детьми,понравилось и мне и детям.Теперь когда приезжаю в Гомель не ищу где перекусить, только в этом кафе! Спасибо!
There were few customers in the establishment, there were not many in the queue either, and the order in the form in which it was planned was informed that it would take an hour to prepare.
I was in the KFS car, I waited a long time for the order and they confused it, they didn't give it to me (I didn't check it right away, well, at least I didn't drive far)
Сделали заказ в терминале, чековая лента закончилась и новый нам так и не выдали, отобразился лишь номер заказа на экране. Менеджер отреагировала, спасибо. Далее на табло заказ висел в готовых, потом исчез вовсе, пришлось отдельно обращаться к сотрудникам выдачи, заказ собирали очень долго и не в первую очередь(людям после нас собирали заказ раньше), перепутали колу без сахара, не сразу собрали заказ полностью, в санузле не было мыла. к новым работникам вопросов нет, все неопытные были плюс сбои в системе, но в других заведениях (даже кфс) такой набор недочетов всегда сглаживали бесплатным кофе/десертом. Обеспечьте сотрудников нормальным оборудованием)
recently I visited this institution for the first time. there was no cashier for a very long time, waiting for a small order for 35 minutes, dirty and sticky tables on the hall, it's better to keep silent about the restroom... the staff is not friendly and in dirty clothes and there is not enough of it, the girls do not have time to issue anything and ignore when you ask to come to the checkout. In general, the impression of visiting this institution, to put it mildly, is not very good
An institution of this kind is of course prepared to high standards, the prices are correspondingly somewhat inflated. The quality of the products is also high. But for daily nutrition, in my opinion, it is hardly suitable.
Terrible service, we waited for a very long time, as a result we waited for more than an hour. I'm sorry, of course, but you made me feel bad.
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Шабтай Колманович
Level 14 Local Expert
November 21
To be honest, I'm upset about the speed and quality of service...I go through a couple of times a year and it's always the same "song"... slowly, something was not reported, something was replaced, sometimes they can adjust a coupon for a pie or coffee as an apology, and then not always...well, in short, 3 points...
If it were possible to put a minus, it would be minus five
How can you wait 10 minutes for three cocktails((((
Absolutely not professional and not customer-oriented
I love KFC. Good location. I often go there. Occasionally there are problems with issuing a check in the self-service machine. The order is given quickly.
Ужасно медленное обслуживание. Нет людей, наберите ещё. На табло заказ не высвечивался, поставили, даже не назвали номер заказа. Пришлось подходить уточнять. Выдали заказ без картошки, возвращались забирать остатки своего заказа. В двух колах 0.5 объема по пол стакана льда, хотя заказывали немного. Если бы заказали чуть больше, в стаканах был один лёд без колы? Картошка холодная, мягкая. Не рекомендую ходить конкретно в этот КФС, впечатление о компании очень испортилось после похода сюда.
I really love the KFS, but this particular restaurant in Gomel is something else, it means I made an order at 11 11 after 25 minutes there was no order, I came up to ask and it turned out that no one even knew about my order, but when I ate here they were either cold or the burgers were without sauce
It's an awfully long order time. We are located in Gomel on Sovetskaya Street. The customer should not be disappointed with such a long cooking time. Bring more employees on shift!!!! I've been waiting for the order for 30 minutes! And this is a fast food chain in Gomel.
I don't recommend this place. The potatoes are cold, salty, all these twisted sisters are insignificant in reality, but in the picture they are simply royal. Everything is dull, both the food and everything else. We won't come again.
Since we were hungry, we had to eat everything.
Постоянно очень долгая выдача заказа (более 20 минут) и неважно есть люди или нет, просто очень долго. В туалете полная антисанитария. Два дня назад ходили - два дня мне плохо, хотя никогда бы не подумал на КФС (за сеть только одна звезда идёт плюсом, только потому что во всех остальных, где бы я ни был всё хорошо и с туалетом и со скоростью и с обслуживанием и если задерживается заказ, то либо сами предупреждали, либо угощали чем-то), однако, факт есть факт - тошнит и диарея уже два дня, не могу ни поесть, ни поспать (скорее всего, вирусное что-то). Вообще не рекомендую никому и сам не пойду больше, лучше рядом в кафе какое-нибудь схожу или в другое заведение рядом. Как говорится "место проклятое", ну или там нужен особый подход и/или персонал.
Everything would be fine, but sometimes you can miss a burger that has already been paid for. Such omissions are rare, but it is better to check the order on the spot
It's always dirty ....the long return of orders, especially by the delivery courier ... sometimes 40-50 minutes is terrible ... I get paid for delivery, not for waiting ... well, it should be cleaner... in general, change, I think it's possible
I don't even want to say anything, the rice I ordered was glued to the box, it was almost not there, they threw in 2 lettuce leaves and chicken, for 9 rubles it looks ridiculous..
Вкусно, быстро, качественно. Этими тремя словами можно охарактеризовать данное заведение. Среднее время ожидания находится в пределах 10-20 минут и зависит как от вашего заказа, так и от общей загрузки в конкретный момент времени. Вежливый персонал.
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Show business's response
Алексей Парфенюк
Level 9 Local Expert
July 15
I came with one hand, they did not offer help, but I did not ask, since the tables were not occupied and I did not have to carry far. The food is normal as always, except that it is not hot, warm, but it is better in summer.