I came here with a group of friends for a couple of days. Evening, there were 6 people in the whole hall, the order was made for about 15-20 minutes (which is acceptable in principle), BUT I was amazed by the quality of this order. One of the burgers I ordered was clearly expired (most likely the bun turned sour), when asked to replace it with a fresh one (I took 2 bites), the staff tried to prove that everything was fine and the sauce smelled like that, although I had a longer with the same sauce and everything was fine with it, after a couple of minutes of discussion they still agreed redo it and there was the same problem with the new one. After the first bite, I just went and threw it away, there was no desire to argue again. This is the first time I've encountered a similar problem on the KFS network
UPD: time goes by, but nothing really changes, I ordered food through Yandex many times over the past two weeks, in general everything was fine, but not always, the last time they brought bytes that couldn't even be bitten, I don't know how long they lay there, but they were thrown away. Part of the potatoes from the old batch, part from the fresh batch, the fresh ones were not even salted, so all the potatoes on top were tasteless, and from the bottom (old) salty, but sluggish; the burger was packed so that the sauce was all on paper packaging and flowed out on one side, as a result, it is impossible to eat and not smear your hands, which the conclusion is simple - the food is delicious and hot, but only if you are lucky enough to get caught by conscientious workers
There were 3-4 employees, while there was only one apricot in the kitchen, they told me to wait 10 minutes, but I waited all twenty minutes, they also gave me warm potatoes that had been lying all this time, and even before me, I said to change, to which the cashier looked at me as if I I had to choke on boring low-quality potatoes, but I brought a new one, but I did not write off the old one, but put it back to give it to another order later... horror
Each time, either something is missing, or it is folded "and so it will do", or both options at once.
This is the second time the nuggets from the combo have not been reported! The potato fork was somehow wrapped in a napkin, no individual packaging! Once, different positions were crammed into one small box, so that the onion rings turned into porridge. The desire to come here has completely disappeared.
The potatoes were incredibly salty last time.
And another interesting feature: if you order two burgers, removing only onions from one and only tomatoes from the other, both burgers will be without onions and without tomatoes.