Everything is just great. A competent approach from a consultant, a high-quality project. The link to the project is just great.They chose a tile, reported the dimensions and left. We sent a link to the project, went over, viewed it in 3D, agreed, ordered. I liked everything.
I considered the Ceramics store to be one of the best in the city in terms of the product selection presented. But my opinion has changed dramatically about this store after a failed purchase! I ordered a Terminus towel rail in this store. They arrived quickly, but with scuffs on the surface. When I asked to replace the product with a high-quality one, they told me that the scuffs on the towel rail are not a marriage. Of course, they are not a factory defect! After all, they arise from improper transportation and storage. I did not buy a heated towel rail with such towels. But they refused to bring me another one, arguing that the supplier had run out of them. Unprecedented lies and customer care! When will our quality of service be directed at the customer? Why should I pay for something that someone needs to take away? As a result, I was disappointed in the store.
I didn't like the store from the word at all. We bought a shower stall. We arrived, chose one that we liked for 1050 rubles., we were told that it was not disassembled, and wait for it to be delivered. They brought it, the price increased. We had to take it, we were waiting for her. When they began to collect, they noticed that there was not enough complexion. It was already clear that something was wrong, because they put the wrong pallet in the warehouse and changed it on the spot. It is a pity that we did not check all the details, trusted, as a result, the cabin is disassembled at home. The store refused to help and accused us of being to blame. Sorry for the money and time spent. It's not 500 rubles!
We ordered two types of tiles, one came in full, everything was fine, and the second did not come, we were informed about this in fact, after two weeks of waiting, for this a big MINUS, we had to go and look in other stores, since the master had another order after us, and time is limited, it would be better, If only they had warned me about this !
A wonderful store, a large selection of goods, polite sellers who will advise, prompt and calculate the right product. And if there is no product, then they will show it in the catalogues and order it