I applied for the first time. Acute pain in the neck. They were sent to a medical institution. The time of the visit is 17.30, the doctor called at 17.50. let's omit the nuances of the blockade. Referral for an MRI scan. Kizhevatova 60/4 ...this service was not provided at this address, traveling between buildings and communicating with local staff, I got to the right building on the fourth attempt (the number is not the one that was indicated in the notification) It was Saturday. On Monday afternoon, Viber received the MRI results, wrote again to the bot. And silence until Thursday. I called the indicated emergency numbers. As it turned out, they do not make live communication and recording by phone to specialists, and record it in another place. The institution cannot....read the contract. On the arguments for maintenance in the designated medical facility, they do not concern her.....either at the appointed time or are treated at your own expense....Question.....why then engage in some kind of intermediary actions....with that attitude???? After a course of treatment at the proposed medical institution (I threw money away injections...medical products...) the symptoms remained the same. At the same time, it is virtually impossible to sleep at night from neck pain...I am obliged, again, to turn to an incomprehensible institution for help. Now I've only read reviews about him on the Internet. I applied urgently, the pain was unbearable...and as an addition...I tried to leave the same review on the website of this company...but alas, numbering is a strict thing....and they only skip reviews with a positive rating. During the day, my greed did not appear on their official website. Only laudatory odes....a message has arrived in the mail.....we will forward your complaint to the management....
The organization is good, but the specialists are not very good. Customer orientation is weak. They often tell the wrong thing, then no apologies, nothing, go to the legal plane - we don't owe you anything. So for payments - when making a contract - we pay within a few days - in fact - we paid compensation on the last day two weeks later. Customer data is entered incorrectly - they do not apologize or comment on their mistakes. I don't know how others work, but I don't want to work with these anymore.
I put 4 because initially there were problems that are described below. But after leaving a review on the site, the manager contacted and all these issues were promptly resolved, his work was excellent, but still a slight residue remained.
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As it turned out, the insurance agent did not include the protective film in the contract, despite the fact that the contract was concluded at the dealership when buying a car.
It turned out after several visits to the office for registration of an insurance case.
They said it was their own fault: you have to watch what you sign.
The service is low: specialists cannot communicate with each other - you send the same thing several times to different ones.
My wife has a different surname in the driver's license - the fact that this is a problem also turned out on the 3rd day.
I applied for an insured event at the end of last year. They're still checking something... I did not receive a clear answer about the timing of car repairs.
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Колтун Наталья
Level 4 Local Expert
March 28
When interacting with the Centaur insurance company, there were only negative impressions. Voluntary health insurance works extremely poorly: applications for consultations are ignored and lost.
When an emergency arose, it was simply impossible to contact them. The referral is rejected - the doctor did not put a question mark in the conclusion.… This means that the diagnosis has been made and there is no need for further examination.
Centvr is the worst insurance company we've ever encountered. I do not recommend it!
A disgusting insurance company. Not only do you try to prove to employees that you need to get to the initial consultation, an employee of the company asks for a diagnosis, you explain to her what bothers you and you can't diagnose yourself, no! She needs a diagnosis! These are still victories, then you get to an appointment, they pay, but if you need a diagnosis, you get a refusal, you have to pay yourself. In general, a disgusting insurance company! I won't cooperate with them anymore. Before you start cooperating, think about whether you need this hassle.
What could be better than waiting 10+ minutes when "at the moment all the specialists are busy, your number in the queue is 2". And so it is constantly. Hire a couple more people at the call center.
I bought medical insurance, a hard hat, and a green card for a trip to Georgia in the summer (a round sum at a time), the first surprise was in Georgia, I received a fine for invalid insurance on their territory (when selling, they claimed that it was valid for them) but this is not a CENTAUR's problem, since they have green cards from the TASK company, the second surprise when making a hard hat, replacing the original windshield only with an analog, categorically, will not lie down for discussion.
I applied for the first time to make an appointment with a doctor with the help of a company specialist, in the coming days in the near future, I have been waiting all day, there is no answer. The first impressions of the centaur insurance company are negative. The questions are answered by reading the contract, warning that a lot of things are not being paid and you need to prepare for this
I left 4 applications in the bot at 12 o'clock in the afternoon. They had to be processed on the same day and I had to be sure that all examinations would be guaranteed to me. Only one of them has been processed. There is a queue of 6 people, no one has been answering for 40 minutes. (This is the second call). In total, about 40 minutes. At the same time, I've been hearing for 15 minutes that I'm the first in line. Disregard for people. Well, for 18 hours now, the phone has not been picked up. I have to call the number that is after 18. I attach all the screenshots. After I called them for more than half an hour, they deigned to process the second application.
I have been using the services for quite five years now. It is convenient, all issues are resolved promptly, you can get detailed information remotely and
there were no problems with insurance cases.
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Anonymous review
November 15, 2022
Absolutely incompetent employees constantly refuse to pay for insurance services without having the right to do so. Lawyers and others are attracted only after a complaint and then they agree to do something, but next time it's the same carousel again.... The call center is constantly overloaded and it takes 10-15 minutes to hang on the handset waiting for a response, and the stated deadlines for processing applications by the bot are not respected. Make your own conclusions about whether it is worth cooperating with this insurance company, at least for health insurance.
It's just disgusting, it's impossible to get through!! I called in the afternoon, I was on line 4, I hung on the line for an hour, and after an hour had passed, it just cuts off! How is that even possible?? Do they have one person working for them? How can you do this with your customers? I'm just speechless, very angry and disappointed! I DO NOT RECOMMEND THIS INSURANCE COMPANY TO ANYONE! The horror! Who writes these positive reviews? Employees of the company?
There is not enough evil!! It has been 80 days since the date of writing the application for the occurrence of an insured event under a hard hat! There is no result. The car is out of repair.
There is a lot of this insurance and one star. Applications are processed ‘on a first-come, first-served basis’ - you will NEVER make an appointment on a day-to-day basis. You can't get through on the phone, so if you have an insurance case after 18-00, there is no chance at all, but if before 18:00, you will hang on the phone even for the sake of a minor clarification for 3 hours.
The boorish attitude of the call center staff (or specialists, no idea who they are there). ‘We call the last name and say nothing more,’ ‘shut up and listen,’ etc. - they really allow themselves to do this. Tortured rude women consider it the norm to use such expressions towards their CLIENT. Aren't you ashamed? 21st century, high competition, and, believe me, I'll take my money to another place next time. The insurance was made by the employer, and it's disgusting.
Almost everything is an uninsured event. Rather, yes, if the complaints are direct, you will be recorded. But if the orientation goes to the tests, even the SCREAMING results - and noooooo, there should be complaints :) I wonder if these are hormonal changes or hidden infections.
There is a very poor choice of clinics - I am silent.
Friends, I do not advise you to deal even close to this office. It will be a waste of nerves every time you apply.
I have VMI insurance from Centaur, I have no problems with the insurance program. So far, I have not had a single refusal on honey. services. I'm doing all the tests. Our company is insured every year in different insurance companies, so there is something to compare it with. The only thing I've encountered in Centaur is the problem of getting through, but everyone has this problem now, so I leave requests in the chatbot, the answer comes most often on the same day, sometimes the next.
The company pays attention to its customers when there are complaints. If doctors recommend checking your health once a year, the company will ignore you and you will waste your money on the existence of an insurance company. It's up to you to choose.
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Martin
Level 21 Local Expert
November 3, 2022
they work like all insurers. The client is beneficial to them at the stage of bringing money, In particular about VMI. At the stage - touch something serious, they will find a thousand reasons for refusal, pour everything they can into their ears. In the last days of insurance, they will try in every possible way to find something in your conclusion, so as not to spend an extra ruble on you. One star is just for the beautiful name.
I don't know about the treatment, but I've been waiting for an appointment with a doctor for the third week.I called, asked to make an appointment with the doctor, and they said everything was OK.I waited 10 days.No reply, no greetings.I got through, but not to the insurance company, but on weekends, who answers the phone.Yes, I was told that in my city (Vitebsk) this is problematic, but what money is being paid for-at least to solve this small problem.It's the third week, it looks like I won't see the doctor.One negative, even a lot of stars.I do not advise, I judge in relation to me.
A wonderful organization! They always go to a meeting and there are no queues! I've already insured everything I could there. There have never been any problems with them.
I took out insurance for a car rental. They helped. It came in handy!
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Мария
Level 7 Local Expert
May 12, 2022
Professional ethics for call center employees is an empty phrase. Incompetent and unprofessional employees. They allow themselves to tell the client in a conversation based on a medical history that he "should not worry," raise their tone and allow themselves a mocking intonation. Disgusting.
I issued a hard hat for a year from this insurance company, they always go to a meeting, everything is accessible and simply explained, perhaps I will continue the next insurance year in Centaur