A cozy place, everything is clean and tidy. There is a queue board, but it is not used... There is a relatively small selection of shawarma, there is no weight distribution on the stand and menu - it remains to guess what will turn out to be the biggest disappointment in the end... It is also unclear what is included in this or that shawarma, there is no composition... The meat was cut into large chunks, the sauce was only on one side, dry... They warned that the takeaway was packed without foil, the lower part softened and stuck to the paper package (bag)...
It is very tasty and the staff is wonderful. Everything is being prepared very quickly, convenient location. Student discount. There are plenty of tables, soft sofas and it is always clean.
We ordered shawarma at 12:30 on 06/27/24 , the order was accepted at 12:32
At 15:10, the shawarma was not delivered
The city of Novopolotsk
We contacted the contact number several times, and were fed breakfast several times: "in 15 minutes", "in 5 minutes"
At 15:00 when the last call was made to the number, it was said that the courier could not get there because traffic in the city was blocked, they said to wait for their order (to the question of how many more clarifications are not received)
Ordered for lunch at work , working day until 16:00
Question: should I sit and wait for my order after the end of the working day? How normal is this order to arrive after 2.5 hours on the road (okay shawarma, but what will happen to French fries after such a time !!?)
Why does the client have to sit hungry and wait for 2.5 hours?
Why can't the contact center give an answer on the delivery time?
Who will pay for the order when I go home from work at 16:00 and how soon will I be blocked in the application after I do not pick up the order?