Kcell
41 review
December 3
Kcell is a significant player in the mobile communications market, which has rapidly gained the trust and recognition of users in Kazakhstan. Located at 58 Gogol Street in Almaty, Kcell provides a wide range of services that meet the needs of both individual customers and businesses.
Every contact with the company leaves a positive impression due to the high level of service and professionalism of the staff. From the moment of connection, subscribers get access to high-quality communications, favorable tariffs and innovative solutions, which makes life more comfortable and eventful.
It is also worth noting the responsive customer support, which promptly solves any problems and answers all questions. This creates an atmosphere of trust and loyalty.
Kcell users value stability and reliability, connecting with loved ones and colleagues without unnecessary worries. Thus, Kcell is not just a mobile operator, but a faithful partner on the way to digital life, which constantly develops its services and technologies in order to stay one step ahead in the world of mobile communications.
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November 26
The connection is terrible, the coverage area is not worse, this is together with the Activ connection. They have become so devalued, I will not recommend this connection to anyone. Departments have been bred, and it is not even possible to get to the leadership. There are managers in the departments who know almost nothing. And tariffs are rising, creating salaries for mediocre people.
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March 2
Summary: the operator is the most clumsy of all, to solve any problem it is necessary to go to their office, employees cannot solve anything remotely (they do not want, they do not know how, they are not allowed).
I don't know what kind of "roof" Kcell has, but they behave like the masters of life. Whatever problem you have, you are the culprit, and to solve it, please come to the office.
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March 12
Parking is always busy. Of the 6-8 operators sitting, 2-3 are working, the rest are on the phones.
Consultants are smart if they know they can sell something. If there is any problem with the connection or the Internet, they replace the SIM card.
Problems are not solved.
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June 3
They do not solve router issues. You need to go to the subscriber department for routers. A small assortment of smartphones. Sometimes the electronic queue does not work.
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March 14
Everything is convenient, the operators are polite, I bought 3 phones here, I'm happy)))
Sometimes there are queues
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May 22
Previously, kcell was one of the best, the connection and Internet were good, stable and of high quality. They've gone bad lately.
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November 6, 2022
They bought a room first for me, then for my husband! They came immediately with the words: "we need a room with good Internet for only 2 weeks while we are on vacation." Connected to the Asset, after 2 days I receive a message that all my traffic is used. The employee was asked, he could not answer anything. It's kind of unpleasant. But the phone was working, so everything is normal in this matter. I just wish the staff understood what the problem was and could explain it.
Long service time. There is an electronic queue, but constantly someone comes in out of turn, without a ticket, and the employees do not say anything to these people, they serve them too. We sat for more than half an hour Just to buy a room.
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2
April 3
At the time of my visit to this office, the queue was minimal. There were enough places to wait. There were several employees of the office. The girl, the manager, who answered my questions, gave the impression of a competent professional. I was satisfied with the visit.
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February 13, 2023
There were practically no queues.
They were served quickly and accurately
It is immediately clear that they work for the result - solving the client's problems and selecting the best solution
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1
December 4
There are a lot of people and apparently the staff gets tired of it
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July 4, 2023
The most terrible Branch, the managers are not competent, they shout at their elders, swear, and even threaten. In general, I am shocked by such service, I have never seen such a thing before. The service is 0. The audacity is off the scale. Respect 0
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2
September 22
The service is at a high level.
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September 13, 2023
Excellent staff, room selection. There are no queues. The city center.
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July 11, 2022
Once I came to get a SIM card, I ordered it earlier, stood in line for about 30 minutes, I was probably not in the best condition, I was very ill, it was obvious to me, but as soon as my turn came, the employee defiantly got up and went, saying that she had lunch, I understand that lunch this is sacred, but as far as I know, at least one operator should have been to replace her, in the end I had to order a SIM card delivery to my home, I would not have written a review, but you would have seen her expression, in Taldykorgan you often see such an expression on people, especially girls, some kind of dislike that Lee, I don't even know
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3
September 11, 2022
A good center. It's not the first time I've bought a phone there, the service is always top-notch. They will advise you, help you choose, and you can even arrange it in installments.
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1
October 4, 2022
Dear KCELL management! I visited this place for the first time, I came at 18-20, I was alone at the counter (alone, Carl!) employee. I did everything slowly, there was a queue in the hall and people were nervous. My turn never came! As a result, I chose another operator where I was connected to the number in 10 minutes! Take action, gentlemen! Otherwise you will lose all customers
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3
November 28, 2022
The salon is cozy, it is convenient that the issue of communication and telephone can be resolved on the spot. They helped with changing the SIM card and restoring the Internet.
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1
June 7
It used to be convenient now I don 't know 🤷♀️
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November 2, 2022
I contacted the subscriber department to get information about the balance status (contract phone) . And I was given the wrong information. And when they contacted the call center, they explained everything clearly to me.
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1
January 31
Good staff, everything is great
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January 19, 2023
Good staff. We were served competently without unnecessary questions. There is little queue.
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1
October 31, 2022
A comfortable salon, I received the necessary service, I am satisfied with everything.
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1
June 29, 2022
I really liked the service, they explained everything politely, quickly and affordably.
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1
September 12, 2023
Managers don't know all the problems...
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May 5, 2022
It's bad that out of 5 windows only 2 were working in front of me there were only 3 people in turn, I sat in line for 40 minutes to replace the SIM card
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1
August 30, 2022
I liked it, there is air conditioning, but for some reason 2/3 of the windows are serviced without staff.
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1
October 21, 2022
Queue. There are not enough staff. Although those who are there are trying.
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1
November 26, 2022
Good employees. Quickly served.
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3
November 5, 2021
Excellent staff, starting with Grandpa's security guard! Competent operators! The only negative is that there is always a queue 😁
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1
December 1, 2022
The staff is very good
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2
November 27, 2021
There are no parking spaces. Even the paid ones are always busy. It is difficult to park near the call center. Also, one-way traffic does not allow you to move backwards
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August 15, 2021
I liked the girl operator! Everything is convenient, fast, resourcefully explained
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1
June 2, 2021
The service is very slow, but overall not bad
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2
June 13, 2021
A separate cauldron in hell for them for their quality of service
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1
March 7, 2021
There is an electronic queue, but it is useless.
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1
November 22, 2020
Excellent service, favorable rates.
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2
September 2, 2021
Polite staff
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March 11, 2020
Convenient location
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June 9, 2021
Everything is great
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October 9, 2020
Good service
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