Kcell
142 reviews
January 28
Kcell number one!
March 9
A short wait, all the issues were resolved promptly. My impressions are definitely positive. In my opinion, the service is organized at an excellent level. Taking into account the waiting time and other things, I planned a visit for 40 minutes - 1 hour, in the end everything was solved in 10 minutes - both the replacement of the SIM and the reissue of the number, at the same time they offered a more favorable tariff. Definitely 5 stars!
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1
November 14, 2024
An excellent operator who flies at 5 o'clock. I was very pleased that I earned 5 dollars in the Village of Irgeli. Good luck to the whole casel team, you are the best!!!
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1
January 10
As always, it's clean and tidy. The girls are beautiful and responsive. Quickly and efficiently.
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August 31, 2024
This is, in recent years, the worst operator, which has spread its departments all over the city and employs employees who do not know what to answer when you file complaints. The leadership is sitting on Alimzhanov, but it is impossible to see him. Security, at the reception, all the same illiterate employees who are a shield for their management to protect from visitors.
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1
February 5
A very bad operator. Having accepted the application on 25.01.25 for the restoration of the number, it has not yet been reviewed. The operators respond: Wait, your request is in the queue. And this is the eighth working day I'm waiting for
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1
August 18, 2024
Very cool service. People can be different with different requests. but we must not forget not to yell in society and at employees too, there is a norm of ethics, especially adults show their upbringing, from whom the younger generation should take an example)))
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October 24, 2024
Unprofessionalism of employees. I couldn't buy a router. The requirements are like I'm buying a secret military development. I spent 2 days and got ZERO results.
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1
March 16, 2024
Previously, there was the best connection in the country, for almost 20 years only Kcell recommended it to everyone, but last year it was some kind of horror, the tariff was HIT, and how much Internet there was at the beginning of the month, so much of it remained at the end, it just didn't work!, I got into the store a couple of times, because I couldn't download the Caspian for payment, in the rain and late in the evening I could not call a taxi, called technical support and I was offered to change the SIM card, like mine was outdated and therefore such problems, the SIM card is new - the problems remained old, I called again and the operator's response: "at your address, the equipment is overloaded and unfortunately no additional is planned (and I I live in the city center), we can offer you to switch to 3G, of course it's slow but stable!?"
And this is at a time when people are switching to 5G!!! I bought a Tele2 SIM card, great Internet, the connection has not failed me yet!
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3
December 9, 2024
Good service, there was no queue in the evening, they were served quickly, they were polite.
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April 19, 2024
I came to restore the number. There is no toilet for customers. Lan, we're waiting. There are 10 window operators and at most 5 customers in the hall. I waited for 20 minutes. Finally, they called me, they ran my number through the database and they say that the number has gone into the archive and is for sale. I say well, and how much will it cost? 5 thousand. I answer, I bought it for 1.5 thousand at the bazaar in a kiosk and you give me my number 3 times more expensive?) He laughed and left.
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1
April 16, 2024
The largest mobile operator in the Republic of Kazakhstan.
One of the founders of the most fashionable 5G communication.
A company with traditions and culture.
The fastest operator according to Ookla in 2024.
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3
August 12, 2023
We travel a lot to countries, and we have never received such terrible service in any of them) We needed a SIM card with only 5 GB of Internet - you usually go to the point, give your passport, pay, give the phone to the operator, he sets everything up for you in 5 minutes, and you leave. Here: you buy either an empty SIM card for 500 tenge, or for 2000 tenge, and these 2000 tenge fall into your account. And we didn't need that much, we had Internet in the hotel, and we only needed mobile Internet to navigate the city for three days. But you can't do that :) I had to take 10 unnecessary GB of Internet. In addition, we stood in line for 40 (!!!) minutes, this is nonsense. Awful. Work on it.
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1
May 19, 2024
The connection has become terrible. There are many places in the city where communication is very bad, although it used to be without interference. They also send SMS only in Kazakh, although other providers send in two languages, Kazakh and Russian. But with a Latin font.
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1
February 3, 2024
One time at a time is not necessary. I opened a SIM card for myself in 20 minutes, everything was relatively fast and professional, my wife was tortured for almost an hour - I got a stupid slow employee who painfully tried to find an IIN in a Russian foreign country for 5 + minutes..
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1
May 11, 2024
I've reissued the number to another person. When writing the application, she indicated to leave the balance on the number, as a result, they did not transfer it. Then why give the opportunity to choose what to do with the balance at all ?
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8
2
August 30, 2023
Every day, 5, 6, 7 gigabytes of Internet disappear from my phone at the same time. I don't use the Internet at this time of day. To the application I submitted, kcell replied that the Internet consumption is "correct" and that's it. They promised me that they would find out exactly which site I was on at that time and used up so many gigabytes. I was not provided with any information. They referred to some updates, auto-updates, etc. What kind of update can weigh so much, and even daily? The update takes place once a month, at least once every two weeks. But not every day. 45 gigabytes of Internet disappeared in 10 days. The company wrote me a standard "unsubscribe" and waved me off. Extremely unsatisfactory - that's how I assess the work of your company
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1
4
April 5, 2024
Excellent service, good atmosphere. Thanks to the authorities, they served correctly, helped with all questions
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January 10
Like other operators, there are disadvantages and advantages, I think it's not worth praising.
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December 31, 2022
The waiting time is from 15 to 40 minutes. Not all problems are solvable. There are a lot of people. Parking can be found in the morning, and then not always.
I shouldn't have put 4 😔. There have been problems with the Internet all summer. A week ago, they told me to change the SIM card, allegedly outdated. I changed it yesterday... at first, incoming calls did not work, by the evening they were fixed. Today, on November 2, the Internet went missing, I called - it was fixed, but outgoing calls immediately stopped working. The reason is that the number is allegedly not registered (I have been using it for 10 years!). I called -manipulations were performed, uncorrected, and so on 3! times. Bottom line: I've been sitting without an outgoing connection since 11 a.m., and now it's 17.20!The problem has not been solved! 🤬🤬🤬
The problem was solved only on November 7th.
The operator boy turned out to be smarter and cooler than the whole team of techies! Here he is 5, but you actually need to put it.
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1
June 11, 2024
The quality of the Internet leaves much to be desired! That's putting it mildly! I don't know, I'm thinking about changing the operator! I would not like to, but Kcell forces it.
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1
March 20
Very fast service. Well done.
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February 26, 2024
It is clean, cozy, there is an electronic queue, and there is a place to sit waiting. The managers are polite, they solved all the issues: they picked up the tariff, the number, issued and configured the eSIM in the phone.
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September 9, 2024
Great place, helpful and friendly staff
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1
August 22, 2023
The service is at the highest level, we helped to arrange a contract, I go happy with a new phone, I will recommend it to my friends, thanks to the manager, I do not remember the name
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1
November 8, 2024
The subscriber department is working incorrectly and slowly
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March 20, 2024
Polite staff lots of managers well and quickly thank you
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November 15, 2024
I've been waiting a long time for service and communication.
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June 14, 2024
It's a cool place. The coolest operator. I've been with you since 1999!
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February 25
The issue was resolved promptly!
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December 19, 2024
The office is normal, the connection is terrible
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April 13, 2024
Favorite communication and service center. They will always help.
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3
January 31
The connection is bad, and the connection is expensive
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1
August 3, 2024
The Internet is not working well and a lot of scammers are calling and no one is blocking it
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1
1
March 30, 2024
The service is clear and fast, much better than before
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December 22, 2024
Very high rates.
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September 7, 2023
It's a real problem with employees. I came to issue a 5G router, as a result, they issued it for more than an hour, it's a pity that the connection is of a new generation, and the service is 2G
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April 12, 2024
The rude staff, without the slightest pleasure, told us about the kcell modem, answered my clarifying questions irritably, rolling his eyes. And I'm talking about the guy. It's a pity I didn't remember the name
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July 27, 2023
The center is active, the staff cannot resolve the issue. Please train employees in the politeness and professionalism of their business. They couldn't restore my SIM card.
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1
1
September 19, 2021
This branch is relatively large and can accommodate more people at the same time during a pandemic
there is a gap with parking spaces, because this building is also a Kcell office, and parking is used by other institutions
Pay attention to the traffic, it is better to drive in from the side of Kunaev, Makataev one-way
Parking is paid, you can pay through the Caspi application.short circuit, wheels, or just through a parking meter
All the operators of the hall are nice and attentive, they are not to blame for the fact that you have a problem with communication, !!!You need to remember that these guys are trying to help you. If you have a problem and you need to do something yourself to solve it, it's most likely because they can't do it for you
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October 31, 2022
I would put a zero or a minus at all.
We bought a K-cell router, 4G, wi-fi.
I worked normally for half a year, then suddenly they began to write off money from the account.
The Call Center began to come up with the idea that we had connected the paid service ourselves, so the money was written off.
But they did not take into account the fact that the SIM card is not on the phone, but *on the router" and we could not * connect any additional service in any way.
And so they cheated twice.
Moreover, for the first time they promised to sort it out and call back, but there were no traces of the appeal anywhere
The next month it was the same again.
I had to go to the office, write a statement...
only after that the money was returned.
Therefore, decide for yourself whether to use the services of an operator who uses fraudulent schemes.
By the way, this is a fairly common practice for all, probably, mobile operators.
Personally, I would not recommend it.
It was just that necessity forced me to contact them - the children studied remotely.
UPD #1.
Continuation of the adventure with K Cell. The payment period for the router was coming to an end, my wife paid 2800 tng. The next day *the entire amount* was written off (!). The technical support (or Call center) said that this traffic had "eaten up" so much in one day and it was necessary to pay again.
In short, it's just a scam!
My deep conviction is that this is a *conscious policy* of the company against the background of a reduction (?) income
And so, tariffs are rising and they are just stealing from their customers 😬
UPD #2.
Continuation of the adventures with K Cell - #2.
They began to write off money from the router "as if they were not themselves."
The technical support (or Call Center) said that we allegedly connected "parental control" to the SIM card and had to pay again.
What is the control on the SIM card * in the router*?
K-Cell PR and marketers, do you want your company to be sued by users?
How can you install something on the router's SIM card, except to pull it out of the router, insert it into the phone, do manipulations (you still need to know which ones) and plug it back into the router
PS. In the comments, some PR person wrote to Sella that you can write to them.
But for some reason he didn't leave an address. 👆😄
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3
August 28, 2023
The waiting time is minimal.
There is no queue.
Parking is a little difficult. But you can park not far away.
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1
1
November 25, 2024
Good service
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November 4, 2024
The cash register is not working well
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1
1
November 15, 2023
Solved the problem when contacting. Let it not be very fast. But it's done. The Internet has appeared.
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October 1, 2024
Good service
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August 30, 2024
The worst mobile operator in Kazakhstan.
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June 15, 2021
An excellent salon, we purchased the phone more profitably at a price than in large electronics networks. Special thanks to the guard of this salon, he helped, suggested the model, without being a consultant). Samsung consultant, I set everything up myself, everyone works professionally, thank you!
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1
August 12, 2024
The connection leaves much to be desired
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February 8, 2022
The staff is very friendly.... Well done guys. While waiting in line, I saw how they go out to people themselves and help solve certain issues ..... Please, casell does not have flexible tariffs. I would like to choose for myself what needs more conversation or calls.
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1