Kazzhol Astana
286 reviews
October 22
The hotel has a cool restaurant serving delicious dishes of various kinds! The hotel also has a sauna, a swimming pool, where you can have a great Sunday afternoon with your family! I recommend it to everyone!
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November 27
A wonderful hotel for 35,000 tenge per day. The room is hot. If possible, ask for rooms on the 8th floor. They are a little fresher than the rooms on the 9th floor.
The breakfast is very good. The rooms are large and cozy.
I highly recommend this hotel.
Among the disadvantages, there is no toothpaste and brush, as well as this hotel small round soap, which does not soap normally. You need to take it with you.
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November 24
I stayed at this hotel several times, but the last ones were remembered and etched into my memory very well. The first time there was a problem with ventilation, the smell of cigarettes got into the room through the ventilation in the bathroom. It was not possible to fall asleep, the forced fan itself did not work, the masters said that there were no fans available. Now, on December 8, at 23:30, music is hammering from the second floor (conference hall) and it is hammering from 20:00 exactly, I am at 9 and I can hear it behind the wall. I have a plane to get up at 4 a.m., and I can't sleep. The call at the reception - when it's over, I went to clarify - says by midnight. When asked how I can fall asleep with such a slotting, he says I'm sorry, but there's nothing we can do. Conclusion: the guests in this hotel simply do not care, they will not go anywhere and listen to music, this is additional earnings for the owners - endure the patience and pay the money. Well, I had enough apologies in this situation, which do not entail anything and I don't set foot here anymore - it's not 4 stars - it's worse than a hostel. I sincerely wish you to develop in the same spirit - this will lead your hotel business to excellent negative prosperity and I sincerely hope and wish every day fewer and fewer guests, and more dancers, and then it will be possible to do a disco on all 9 floors. Good luck in your difficult business.
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September 16
I have stayed at the hotel many times. The location of the hotel is mediocre, but that's not the point of my review. I see changes from time to time, and unfortunately not for the better. The rooms are nice, but the bar is now empty. I always turn off the ventilation system (even in winter) and open the windows, because the room is stuffy and hot. And perhaps the most important change, or rather a negative trend, is breakfast, which is getting worse and worse. Therefore, I recommend coming to breakfast early, otherwise you will be disappointed.
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October 29
A wonderful hotel, friendly staff, high-level service, delicious food, very cozy rooms, the room has everything you need. I recommend
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January 13
The hotel is located in a good area, within walking distance of a lot of catering for different budgets. The room is spacious, comfortable chairs, a table. That's where the advantages end.
The plumbing is of average quality, everything is hanging out "on snot", the towel rack is almost pulled out of the wall and barely holds on. They didn't even put soap on during the cleaning. There is no kettle in the room. Breakfast is very poor, so on the second day there was not even a buffet at all, they offered to order "whatever you want" for breakfast.
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November 18
The hotel is new, the decor is beautiful, the rooms are neat. But! Upon check-in, they asked to look at the refrigerator, it practically did not work. The service was completed, they turned it around, promised to replace it and did not do it. It was hot in the room, the air conditioner worked as he wanted. It was cold in the other room. For two days, the dishes from the next room were left untidy in the corridor, on the third they were covered with a napkin)))) one bonus for this money is unlimited access to the sauna and pool.
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September 6, 2023
The Kazzhol hotel, where we were settled in Astana, justifies its 4 stars, it had hearty and varied breakfasts, I liked the spa area with a swimming pool and steam rooms, the rooms are cozy, clean with air conditioning and Windows open))) there were slippers and "soap and soap" accessories in the rooms, there were no bathrobes. Tea and water in the restaurant on the ground floor can be drunk around the clock. Also, bottled water in the rooms was changed every day. The iron was one for several floors. The hotel is not located in the center, but fortunately a Yandex taxi works in Astana (by the way, money was debited from our Russian cards for trips, but they are not accepted in stores), there are places near the hotel where you can have a delicious meal and an exchanger, a bank is a 5-minute walk away.
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October 16
Ladies and gentlemen, this may be a coincidence, but staying at this hotel turned out to be so uncomfortable that I had to leave it in a hurry after a two-day stay instead of the planned four days.
In order. The room was located on the ninth floor (928). When we entered the room, the thermometer showed +36. It was not possible to stay indoors. It was +14 outside, it was impossible to touch the batteries in the room, they were very hot. A technician was sent to solve this problem, who could not do anything locally and turned off the heating on the entire floor. This action partially solved the problem and the temperature in the room dropped to +30)) with the windows and the front door open. With all this, the air conditioning system was not in working order. The consequence of drafts and stuffiness, unavailability affected the health of my family. Further, the plumbing in the room was in poor condition so much that it was impossible to flush the water after taking a bath. The valve was rusted and did not perform its function. The overflow valve on the bathroom, which is located on the vertical wall of the bathroom, generally drained water not into the sewer, but onto the floor under the bathtub. The stone support under the sink tilted when my three-year-old son leaned on it, it was scary!
In the end, we decided to leave this terrible place for another hotel. Without swearing, they explained to the hotel administrator about the disadvantages of the stay. To which we were offered an upgrade to the suite, but the mood was so spoiled that we wanted to leave this place as soon as possible. We asked for a refund for the days we had not lived, which was refused. Later, the hotel manager contacted us offering to come and collect the money, but we already left Astana at that moment.
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August 27, 2023
We went on the 23.08.23 Yekaterinburg -Astana bus tour, stayed 2 nights in a hotel. I really liked the cleanliness, a large spacious room on the 7th floor. The ironing board and iron were on 5,6,8 floors.
Breakfast is a variety of dishes according to the buffet system. I didn't like that the porridge was cold and there was a lot of sugar, there was no microwave to warm it up.
The staff at the restaurant is very friendly, in the evenings they ordered different dishes for dinner, the portions are large. The wine is delicious.
The spa has 2 saunas and 2 swimming pools (one is not large - a Jacuzzi), the water is warm in them, comfortable for the body.
I really liked it!
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August 29, 2023
The hotel is very attractive, the room is clean, tidy, cozy, there is a safe, a refrigerator, a mini-bar, a TV, the Internet is fast, they clean on time, provide all accessories after each cleaning, up to ear cleaning sticks and a shoe spoon. A hairdryer is also present in the room, air conditioning in the room with a remote control, a very beautiful and comfortable bathroom. Score five. I recommend.
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October 21
Good service, clean and comfortable rooms, delicious breakfasts. The stay at the hotel was pleasant. Thanks!
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October 30, 2023
A great hotel, the rooms were cleaned in a timely manner, the breakfasts were very tasty, we had dinner at the hotel, excellent serving of dishes, delicious wine. We visited a spa center, a gym, there were not enough shells, but I had enough.We came to the American Embassy for a visa, a great option for accommodation.
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March 1
Nice hotel. I was passing through with my family. We stayed for two nights.
Helpful staff, nice large rooms, not a bad SPA area with a swimming pool, Jacuzzi, sauna and Russian bath.
Of the cons: not clean. In the SPA area, people walk in street shoes and accordingly leave dirt. The showers in the changing rooms are dirty.
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October 21, 2023
The hotel is mainly for visitors for a US visa, we had a comfortable room, cleaned every day, towels and bathrobes too, a good feature of the SPA on the ground floor, included in the accommodation, there is a small swimming pool, but you can swim, Jacuzzi, sauna and sauna.
But the food is not very good, the breakfast is a buffet, but there is not much, they do not know how to cook porridge from the word at all, the omelet is a mockery, the dish seems to be on the stove and on the stove, but cold (there were pasta), probably that's why more experienced tourists lived without breakfast.
Total: I recommend it for living, the service is good, but it's better not to take food if they don't change the cooks.
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November 1, 2022
A good hotel, which is a pleasure to stay in. The rooms are in good condition. Materials, furniture, high-level room equipment. Everything is well thought out, well stocked and tastefully done.
I also liked the restaurant at the hotel. The dishes are delicious, the price-quality ratio is excellent!
Of the disadvantages: well, a very slow service! Any non-standard issue can be resolved in a few days. And to decide only after many reminders!
Electric kettles for rooms are the cheapest, not reliable.
Windows were blown in both my rooms. The main reason is that the rubber seals were not changed in time
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April 13
It is quite cozy, a good spa complex. The staff is polite and the rooms are comfortable. The rooms are not fully cleaned. The kitchen is average, if breakfast is still good, the main menu leaves much to be desired.
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June 30
Nice hotel, clean, spacious rooms, everything you need is there. The bed was comfortable, my back didn't hurt.
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June 28, 2023
A decent hotel with good rooms. The SPA area is comfortable, the staff is polite. The kebab in the restaurant is excellent, I liked the recommended wine. But there was not enough food for breakfast. Apparently they didn't calculate it, they didn't have time to bring it. The previous group of guests ate like crazy, leaving a lot of food on their plates. We were left with a few crumbs, it was unpleasant. We had a rest in Astana in early May.
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December 24, 2023
A good hotel located near the American embassy, if the goal is to get a visa, then this is one of the best options.
The room is spacious and has everything you need.
The breakfasts are modest, but there is enough of everything.
It takes 10-15 minutes by taxi to the center.
I recommend.
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June 22, 2023
I was with my wife and two children at this hotel on June 11-15, in general I liked the hotel, the children were happy to go to the pool several times, but I want to note two significant disadvantages in my opinion. First: breakfast is a very important start of the day for us and an indicator of the level of the hotel, in this breakfast we did NOT like the rating "2", since the choice itself is not great, but the main thing is that the food is mostly cold (rice, pasta, pancakes, etc.) and the cooking quality is not edible, one coffee machine is installed and the coffee corresponds to the breakfast level. Secondly, the concern was caused by the periodic absence of security or someone at the Reception desk at the entrance to the lobby and then the passage to the elevators, he entered the hotel several times and did not meet any of the staff. There was a need to leave money and documents in the room safe a couple of times, which caused concern and I could not leave the thought: "How are they there without me ...?" 😁
P.S. So if you do not like to have breakfast and do not bring documents for a car, apartment, dog, etc., you should like the hotel 👌
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June 29, 2023
I liked the hotel. Clean, cozy, nice rooms, not small. Shower, toilet, everything is fine. Gel, shampoo, and shower caps were replenished every day. There are disposable slippers. The hotel has a swimming pool and sauna. A good cafe, a variety of breakfasts. The staff is friendly. I recommend the hotel!
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August 17
We went to the pool on a subscription. There is a Spa, good steam, there is a Jacuzzi, showers, the pool water is warm, the service is good
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August 16
Nice hotel, liked the room, clean and interesting design. The water is warm in the pool)
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April 11
A good hotel, delicious food, cozy rooms with everything you need,a sports area and a swimming pool, clean, beautiful, near the whole infrastructure.
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January 16
It's nice, but I didn't have a chance to use the pool. Therefore, there is a competitor without a pool - Mirotel, which is cheaper and located closer to the US Embassy and the main attractions of Astana.
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February 27
Greetings to all! I did not visit the hotel, but the swimming pool and gym, I liked everything, the only thing is, you can add another treadmill, because it is always busy, but in general everything is very good. 👍
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December 19, 2023
A great hotel. Delicious breakfasts. A sauna, a swimming pool for visitors are free of charge, and most importantly, very polite staff. The rooms are clean and cozy.
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September 30, 2023
What can I say. The staff is friendly and there are no questions for him. Sometimes I can't understand about the payment for the pool. Sometimes you can pay with cash and transfer, and sometimes not. It's not clear.
The pool is often cool, but quite medium-sized. They fenced one strip in the pool with an ordinary rope (they teach swimming there).
The Jacuzzi is one plus - warm and that's it. There are no "bubbles" there.
The Ferghana cuisine is terrible. And, most importantly, the price tag is not small. We ordered chebureks, pilaf, lagman, dumplings and French fries.
All the dishes except lagman were cold. Either they carried it for a long time, or something else.
A hair was found in Lagman!
In a word, I will go to the pool, but not to the restaurant.
UPD: they called from this organization (pool) and explained about the payment and the non-working Jacuzzi. Now I will write what they wrote to me:
" To the account of payment in cash or by card. Our company does not work with Kaspi Vapcom . We have Jusan QR , Halyk Bank. On even transfers . We accept transfers without special provisions when the visitor does not have a payment card entering the guest's position" (punctuation and spelling are preserved)
And the jacuzzi was repaired - the video was sent.
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December 7, 2023
Not a bad hotel. It seemed that the room stock was "tired", but acceptable. The price-quality corresponds, in general. A good restaurant. Good location. Good service without complaints.
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October 22, 2023
Convenient location for those who are traveling for an American visa.10-15 minutes at a calm pace.clean cozy rooms, cleaning every day.the price included a swimming pool, sauna with Jacuzzi and breakfast.but unfortunately breakfast is their weak point.
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July 16, 2023
I really liked it.Clean, beautiful, delicious food.breakfast buffet.included
in the price: gym, spa pool, breakfast. I came across a room where the air conditioner did not work, we were moved to another one. Beautiful interior design.
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March 19, 2023
The hotel has exceeded all expectations! The reception staff was impeccable and very professional.Thank you so much for the pleasure during your stay. I visited the spa at the hotel, I was pleasantly surprised, the massage therapist Saule is just super! I recommend everyone to run to her immediately upon arrival)
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July 28
Nice hotel, cleanly polite staff, quiet near the center
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July 9
It's clean and cozy, but in some rooms there are problems with the air conditioner, and it's hot right at all
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June 10, 2023
Excellent hotel, courteous staff, delicious food, comfortable rooms, breakfasts, swimming pool, Jacuzzi, sauna. Come and have a rest, you won't regret it. There are many shops nearby.
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May 3
The choice of food for breakfast is very poor. The service is at 0. In winter, the smell of paint is in the room from the heating, which made my head hurt very much, even the window open wide did not help. Very noisy (cars and KAMAZ trucks drove by all night). Plumbing is not working well, the bathroom smells like sewage. Don't set foot there anymore
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June 16
Excellent rooms, with everything you need, the spa complex is excellent.
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November 24, 2022
I really want to share the good impressions that my husband and I had from staying at the hotel. The warm, homely atmosphere that hovers in the air of this institution makes guests constantly smile and thank all the wonderful staff who work there. The room we stayed in was very cozy, clean, and the bed linen was impeccable. The room was cleaned daily, towels are always fresh. The staff is helpful, always ready to help, friendly. I would especially like to say a huge thank you to Lenochka, the hotel manager, for her help in the design. High professionalism, kindness, tenderness, the desire to help people, caring for others and many, many good qualities, we are sure of it - combined in this girl! I would like to say a special thank you to the restaurant staff: everything is very fast, the cuisine is delicious, varied, always fresh. Thank you so much for everything!!!
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September 7, 2022
The room is not large, but with all the amenities. The food at the hotel is very tasty and varied. The service is at the highest level, the rooms are cleaned every day. The staff is very helpful and pleasant. The cleanliness of the hotel is maintained at a high level. Breakfast is free every day from 7 to 10, the service is at a high level, tasty and varied.
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November 7
It's a very beautiful place. I really liked the tour of Astana
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March 2
A cozy hotel, the room is clean and new. Heat. Towels, bathrobes and slippers are available. Honey saved the complex.
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July 5, 2023
On the next visit, only Kazzhol Astana! Everything is very clean, very cozy, the staff is above all praise! The pool, the sauna and the view outside the window - I liked everything!
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June 12, 2023
A cozy hotel with a convenient location, clean rooms, courteous staff, a swimming pool with warm water, two saunas, breakfast included in the price, delicious cuisine
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December 3, 2023
The hotel is good, the staff is polite. The rooms are spacious, but the abundance of hair throughout the room is annoying. You can clean better.
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September 12
Excellent hotel, delicious food and a good SPA
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October 22, 2023
Great hotel! The rooms are always clean, the food is excellent! The staff is super polite. I recommend it to everyone!
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November 25, 2023
Nice hotel in the area of the Palace of Schoolchildren, Astana Mall shopping center. There is an oriental restaurant with excellent pilaf
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May 25
Everything is fine, but there is no toothbrush, no toothpaste. The spa is open only until 21.00, at least until 23.00 we would do it. The location is not very good, the views from the window are not pleasing to the eye.
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November 3, 2023
Bad.
The room smells musty
There's a fungus in the bathroom
The glasses in the room were dirty
Breakfast and lunch tables are very dirty, which no one wipes. The dishes were removed and that's it. Lift the napkin, wipe the table, put the napkin.... Well, just the same.
But no. You stick your hand to the table.
In the conference room, a huge red cockroach was crawling on the floor.
The hotel claims a certain level and interior, but the attitude of the staff to banal hygiene and cleanliness spoils everything
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